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The "UK Contact Center Decision-Makers’ Guide (2018/19 - 16th edition)" is a major annual report studying the performance, operations, technology and HR aspects of UK contact center operations.
Download the report to uncover 7 of the major pain points and issues that affect the contact center industry and recommendations for solving these issues. These pain points include:
- Improving quality and performance
- Maximizing efficient and agent optimization
- Digital, cloud and the customer of the future
- And 4 more
- Vendor:
- FourNet
- Posted:
- Feb 8, 2021
- Published:
- Nov 14, 2019
- Format:
- Type:
- Analyst Report
