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Traditionally, IT self-service has been focused on expediting the service request process. But as request volumes continue to escalate, there’s been a new focus on shifting self-service platforms from simply a request channel to a fulfillment channel as well.

Jump into this webinar to scope out the various challenges of modern self-service IT platforms, and how introducing automation and AI-infused tech can alleviate them. Plus, get a firsthand look at how chatbots powered by natural language processing and machine learning can augment service experiences for users – and give admins some deserved relief.

Vendor:

Serviceaide

Premiered:

May 28, 2019

Format:

Video

Type:

Webcast