This resource is no longer available

Self-service has long been touted as the end-all cure for IT service pain points and bottlenecks. The reality, though, is that self-service often leads to more questions and can lead to a mixed bag of user satisfaction levels.

So what if there was a more intuitive approach?

In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.

Vendor:

Serviceaide

Posted:

Feb 8, 2021

Published:

Apr 30, 2019

Format:

PDF

Type:

White Paper