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Today, a dip in service availability or an unplanned outage can have a disastrous impact on brand and business reputations in the blink of an eye. That’s why many companies are turning their attention to the capabilities of their IT teams – are they doing enough?
The truth is that reactionary IT support is no longer sufficient.
Open up this guide from Harvard Business Review to learn why predictive, AI-fueled IT support platforms are proving to be an essential component of the modern enterprise.