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Machine learning and AI mean we can now automate repetitive tasks, leading some people to speculate that we’re on the verge of a shift in working practices that could lead to mass unemployment 

But it’s also true that machine learning and AI can be used to make human jobs more meaningful.

In this white paper, find out how machine learning and AI can be used to improve human performance and help redesign operations in a contact centre by:

• Amplifying the ability to solve complex problems
• Providing agents with real-time information
• Making things easier for customers
• Offering customers a more personalised service
• And more

Vendor:

BT

Posted:

Apr 1, 2021

Published:

Jan 21, 2019

Format:

PDF

Type:

White Paper