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Proactive customer support ties in directly with the omni-channel revolution: It has been abuzz for a long time and every organization knows it’s a worthwhile strategy to invest in, yet many still fail to make it a priority.
The era of digital disruption mixed with the massive shift towards a mobile-focused culture leaves businesses with the opportunity to stay ahead of customer needs.
Read this white paper for tips on:
- Encouraging more effective self-service
- Streamline operations and cross-channel visibility
- Improve transparency
- Being personal
- And more
- Vendor:
- Intrado
- Posted:
- Apr 1, 2021
- Published:
- Nov 30, 2018
- Format:
- Type:
- Analyst Report
