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This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.
The "Enterprise Multi-Client Study" surveyed more than 1,000 global business leaders to better understand what they want from their digital and communications service providers.
Key findings include:
- 81% are using connected digital services to improve productivity, generate revenue or reduce costs
- 71% are looking to bundle connected digital services into the products they sell, and 95% of those would like to partner with a digital or communications service provider to do so.
- Businesses' top concerns when considering buying digital services were security (61%), cost (58%), service quality (54%) and easily accessible support (39%).
A more detailed version of this study is available here.
- Vendor:
- TechTarget ComputerWeekly.com
- Posted:
- Feb 8, 2021
- Published:
- Jan 28, 2016
- Format:
- Type:
- Research Content
