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As business process outsourcing (BPO) has matured, it has also evolved in most large enterprises to more than merely a standalone delivery model, this report by HfS Research shows. 

Increasingly, maturing service buyers are incorporating a mix of offshore and on-site delivery staff with the rest of the enterprise. They are all becoming a more crucial element of a hybrid operating environment that frequently involves in-house shared services, offshore in-house centres, and other service provider delivery teams in adjacent areas. As businesses use these models and enabling technologies to define and deliver specific business outcomes in a more collaborative and flexible fashion, we see it all coming together as the “as-a-service economy”.

Vendor:

TechTarget ComputerWeekly.com

Posted:

Feb 8, 2021

Published:

Aug 13, 2015

Format:

PDF

Type:

Analyst Report