The AI advantage: How 5 companies elevated customer experience
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Modernizing Citizen Experiences with Cloud Identity
By:
Type: Video
The explosion of devices and communication channels in recent years presents government with a serious dilemma: How do agencies interact with citizens who increasingly rely on smartphones and tablets for public services? Citizens expect government agencies to meet them on their terms, and today that means a quality customer experience (CX) that’s digital, seamless and unfolds on any channel, device or platform they choose. More importantly, customers also expect their business with agencies to be private and secure. Agencies that can’t meet these demands risk losing citizens’ confidence and trust, but developing secure, frictionless CX is easier said than done. Fortunately, modern, cloud customer identity and access management (CIAM) can help improve the citizen experience and build trust in your solution. Attendees joined Okta for a live webinar to explore how agencies can strengthen their CIAM strategy.
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Driving Public Sector Efficiency
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Type: Video
Growing citizen expectations, an expanding number of communication channels, flat or declining budgets, and hiring challenges are only a few of the many challenges public sector organizations must face. Join our experts in the second session of Shifting Gears in Public Sector 2024 for a discussion on the most burning questions of constituent services and explore the latest technologies – such as AI and CX automation – that can help you better understand your citizens and better serve your community.
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Improving Public Sector CX
By:
Type: Video
This virtual workshop brings together leading experts to share actionable strategies and real-world insights for transforming the public sector experience—from citizen engagement to workforce support. Tailored for government customer experience (CX) leaders and IT professionals, the session explores emerging tools, digital trends, and innovative practices reshaping how agencies connect with the communities they serve and empower their teams. Key Takeaways: - Discover the latest technologies driving next-generation citizen services and workforce support. - Learn how to streamline government processes for faster, more efficient service delivery. - Explore real-world use cases demonstrating successful CX and IT collaboration. - Gain practical strategies to build a more responsive, data-informed, and digitally resilient government.
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How to Avoid Feature Factories with CX Experience Mapping
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Type: Video
Citizens are increasingly dissatisfied with government services in comparison to private sector options. Join us in this webinar led by LaRel Rogers, Federal Product Marketing, Okta, as she explores the federal CX opportunity landscape. You’ll learn about: • Federal CX mapping • Supporting government CX initiatives • The CX journey in public and private sectors • How Okta can help provide the public sector with more automation
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On the Road to FedRAMP and StateRAMP
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Type: Video
Ready to accelerate your citizen experience strategy in 2024? Watch "On the Road to FedRAMP and StateRAMP: Key Considerations for Public Sector Agencies Seeking Certification", the first of a three-part public sector series presented by TTEC Digital and Verint. In this presentation, Edward Johnson, VP and Program Manager of TTEC Government Solutions for TTEC Digital, and Brian Koma, VP Business Development at Verint, will discuss key things for state and federal agencies to know around FedRAMP and StateRAMP. In this series, "Shifting Gears in Public Sector 2024," public sector professionals and technical experts will come together to discuss FedRAMP and StateRAMP certification, AI and CX automation, how to implement the data you already have, and the latest strategies to bring about transformative change in citizen services.
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Transforming Public Sector Efficiency: Government Innovation
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Type: Video
In an era where technology is continuously reshaping customer expectations, governments worldwide are at a pivotal moment to redefine efficiency, transparency, and citizen engagement. This virtual session will explore how government employees can do more with less using Salesforce. You'll get to see how some of our new Trusted AI capabilities like co-pilot, prompt builder, data cloud and more can be leveraged to streamline operations, facilitate seamless citizen services, and foster a culture of innovation within public sector. Get your questions answered by our subject matter experts.
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Government Success: How Delaware State Courts Unlocked their data
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Type: Talk
When a citizen needs information about their court case schedule and monies owed for court fees, this information is stored on the mainframe in multiple legacy systems. The courts would have to access several systems to generate reports to send via mail or email to the citizen. Then the citizen would have to arrive at the courts early to pay their fees ask a clerk for their scheduled court room. Citizens can now call in on an IVR system connected to the mainframe to receive accurate real-time information. Judges and attorneys also benefit from the modernized mainframe integration to retrieve and update court case data. The mainframe is home to critical data for Delaware state courts and an API-lead integration approach to modernization was the most efficient way to unlocking the possibilities.
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Improving Customer Experience with AI
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Type: Talk
Staying ahead of trends in the customer experience (CX) space is vitally important. It’s the difference between simply delivering the experience that your customers need vs the experience they want. Integrating AI into your CX, from chatbots to voice recognition, creates a personalised and modern experience. With customer expectations high, it’s no longer enough to keep up with trends in the CX, but now necessary to stay one step ahead of trends. But what does this look like today? Where does AI stand in the CX space, and how can we leverage this? Join us in this session as we discuss: - How to modernise your customer experience with AI - Using AI to meet customer needs - The future of CX
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Improving Customer Experience with AI
By:
Type: Replay
Staying ahead of trends in the customer experience (CX) space is vitally important. It’s the difference between simply delivering the experience that your customers need vs the experience they want. Integrating AI into your CX, from chatbots to voice recognition, creates a personalised and modern experience. With customer expectations high, it’s no longer enough to keep up with trends in the CX, but now necessary to stay one step ahead of trends. But what does this look like today? Where does AI stand in the CX space, and how can we leverage this? Join us in this session as we discuss: - How to modernise your customer experience with AI - Using AI to meet customer needs - The future of CX
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Low-code Governance: Empower citizen developers to accelerate productivity
By:
Type: Replay
There’s a lot to be said for tightly controlled software ecosystems. Not least being simplified governance. But what role does governance play with low-code? How do you maintain IT and cybersecurity standards when citizen developers are building their own apps? To find out, watch our webinar: Low-code Governance: Empower citizen developers to accelerate productivity. You’ll learn: • How to prevent application sprawl • Who maintains and supports citizen developed apps • How to keep your development team from becoming overwhelmed Help enable a new generation of developers—citizen developers—boost business productivity.
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Low-code Governance: Empower citizen developers to accelerate productivity
By:
Type: Video
There’s a lot to be said for tightly controlled software ecosystems. Not least being simplified governance. But what role does governance play with low-code? How do you maintain IT and cybersecurity standards when citizen developers are building their own apps? To find out, watch our webinar: Low-code Governance: Empower citizen developers to accelerate productivity. You’ll learn: • How to prevent application sprawl • Who maintains and supports citizen developed apps • How to keep your development team from becoming overwhelmed Help enable a new generation of developers—citizen developers—boost business productivity.
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Low-code Governance: Empower citizen developers to accelerate productivity
By:
Type: Replay
There’s a lot to be said for tightly controlled software ecosystems. Not least being simplified governance. But what role does governance play with low-code? How do you maintain IT and cybersecurity standards when citizen developers are building their own apps? To find out, watch our webinar: Low-code Governance: Empower citizen developers to accelerate productivity. You’ll learn: • How to prevent application sprawl • Who maintains and supports citizen developed apps • How to keep your development team from becoming overwhelmed Help enable a new generation of developers—citizen developers—boost business productivity.
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Low-code Governance: Empower citizen developers to accelerate productivity
By:
Type: Replay
There’s a lot to be said for tightly controlled software ecosystems. Not least being simplified governance. But what role does governance play with low-code? How do you maintain IT and cybersecurity standards when citizen developers are building their own apps? To find out, watch our webinar: Low-code Governance: Empower citizen developers to accelerate productivity. You’ll learn: • How to prevent application sprawl • Who maintains and supports citizen developed apps • How to keep your development team from becoming overwhelmed Help enable a new generation of developers—citizen developers—boost business productivity.
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Low-code Governance: Empower citizen developers to accelerate productivity
By:
Type: Replay
There’s a lot to be said for tightly controlled software ecosystems. Not least being simplified governance. But what role does governance play with low-code? How do you maintain IT and cybersecurity standards when citizen developers are building their own apps? To find out, watch our webinar: Low-code Governance: Empower citizen developers to accelerate productivity. You’ll learn: • How to prevent application sprawl • Who maintains and supports citizen developed apps • How to keep your development team from becoming overwhelmed Help enable a new generation of developers—citizen developers—boost business productivity.
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Unlocking Data Silos in Local Governement
By:
Type: Replay
Pressure to deliver digital services, operate more efficiently, and meet citizen expectations has local councils seeking new strategies to better engage with and understand their communities. Achieving this 360-degree view of citizens rests with data. Data is at the heart of everything digital. However, that data only has value if it is accurate and accessible, and can be used to drive new digital services. Join us for this webinar to learn how you can unify your council’s applications to unlock and leverage data as a driving force behind a truly digital experience for your citizens. Andrew is Solution Consulting Manager, ANZ for Dell Boomi with over 15 years’ experience in enterprise software sales for large software vendors. Andrew has mainly been focused on selling integration, SOA, Business Process, Big Data, Analytics and IoT solutions for customers that range from large top tier customers to SMBs. Andrew directed at a technical level high value sales engagements with clients in government, banking & finance, telecommunications, logistics, manufacturing, retail and education both in Australia/NZ and Asia Pacific Japan. Now with Dell Boomi working as Solution Consulting Manager for Australia and New Zealand, he is helping customers transform from traditional on-premise solutions to adopting cloud technologies.
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Low-code Governance: Empower citizen developers to accelerate productivity
By:
Type: Replay
There’s a lot to be said for tightly controlled software ecosystems. Not least being simplified governance. But what role does governance play with low-code? How do you maintain IT and cybersecurity standards when citizen developers are building their own apps? To find out, join us for Low-code Governance: Empower citizen developers to accelerate productivity. You’ll learn: - How to prevent application sprawl - Who maintains and supports citizen developed apps - How to keep your development team from becoming overwhelmed Help enable a new generation of developers—citizen developers—boost business productivity. Speakers: Mark Tognetti, director, creator workflows and platform product success, ServiceNow
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Demonstration: Empowering Government Contact Centres with Generative AI
By:
Type: Video
In today's digital-first world, public sector agencies often struggle to provide the omnichannel customer experience that citizens have come to expect from all organisations that they interact with. Unfortunately, the public sector faces distinct challenges related to data security and operational constraints that can hinder their ability to meet these expectations. To help navigate these hurdles, you’re invited to join experts from Microsoft and TTEC Digital as we discuss how central and local government agencies can harness the power of artificial intelligence (AI) with Microsoft's AI-enabled Digital Contact Centre Platform (DCCP) and Copilot assistant feature. From saving time with task automation to offering greater personalization thanks to enhanced analytics, we’ll explore how these agencies use AI to revolutionize their capabilities, elevate the citizen experience, and streamline the technology implementation processes.
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Empowering Government Contact Centres with Generative AI
By:
Type: Video
In today's digital-first world, public sector agencies often struggle to provide the omnichannel customer experience that citizens have come to expect from all organisations that they interact with. Unfortunately, the public sector faces distinct challenges related to data security and operational constraints that can hinder their ability to meet these expectations. To help navigate these hurdles, you’re invited to join experts from Microsoft and TTEC Digital as we discuss how central and local government agencies can harness the power of artificial intelligence (AI) with Microsoft's AI-enabled Digital Contact Centre Platform (DCCP) and Copilot assistant feature. From saving time with task automation to offering greater personalization thanks to enhanced analytics, we’ll explore how these agencies use AI to revolutionize their capabilities, elevate the citizen experience, and streamline the technology implementation processes.
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Advancing AI at McDonald's
By:
Type: Video
At McDonald’s, a robust and collaborative data governance foundation has been crucial to recent AI success. Ensuring value for corporate staff, restaurant crew members, and customers alike, McDonald’s continues to invest in and innovate strong data practices as they venture into their next big endeavor - AI governance. Watch this session, recorded at Data Citizens® on the Road ‘24, to learn about the strategies McDonald’s uses and the ongoing evolution of their AI Governance Program.
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Role of Artificial Intelligence in Data Democratization
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Type: Video
Data Democratization is the final frontier of employee empowerment. Citizen developers are a widely discussed topic, but what about citizen analysts? Analytics can be an indispensable asset from the C-suite all the way to the frontline worker. But there are several challenges executives and non-technical users face in leveraging data for decision-making. How can AI help in democratizing data and transform your organization into a data-driven organization? Join AI industry analyst Kashyap Kompella in this fast-paced webinar on the current state of data democratization, its challenges, and the best practices of leveraging AI. Key Takeaways • Executive overview of the what, why, and how of data democratization. • Rationale and role of AI for data democratization, including: o How AI can drive adoption of self-service analytics; o How AI can enhance the user experience for analytics applications; o How AI can improve data protection and privacy practices • Use cases of examples of AI for data democratization.
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Role of Artificial Intelligence in Data Democratization
By:
Type: Talk
Data Democratization is the final frontier of employee empowerment. Citizen developers are a widely discussed topic, but what about citizen analysts? Analytics can be an indispensable asset from the C-suite all the way to the frontline worker. But there are several challenges executives and non-technical users face in leveraging data for decision-making. How can AI help in democratizing data and transform your organization into a data-driven organization? Join AI industry analyst Kashyap Kompella in this fast-paced webinar on the current state of data democratization, its challenges, and the best practices of leveraging AI. Key Takeaways • Executive overview of the what, why, and how of data democratization. • Rationale and role of AI for data democratization, including: o How AI can drive adoption of self-service analytics; o How AI can enhance the user experience for analytics applications; o How AI can improve data protection and privacy practices • Use cases of examples of AI for data democratization.
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Why AI in CX is falling short—and what leading brands are doing about it
By:
Type: Talk
Despite record investment in AI and GenAI in the Customer Experience (CX) space, many organizations are still struggling to move from promise to performance. The technology is here—but meaningful CX transformation remains out of reach for many brands. But there’s more to the story. For example, 72% of executives say their companies’ CX metrics have improved, and over half (52%) credit AI as a key driver.* In this webinar, our experts will dig into Verizon’s latest CX Annual Insights Report: AI for Better CX. You’ll learn what’s working, what isn’t, and how brands can bridge the gap between intention and impact. In this session, you’ll learn: - Where companies are finding AI-driven CX benefits - How data constraints are holding back personalization - Why human contact still matters—even in the age of AI - What new success metrics top brands are using to measure AI impact Hear from our experts: Peter Tomfohrde | Director, Business Strategy | Verizon Business Alicia Gee | Sr. Director, Global Consulting & Design Services | Verizon Business Lance Koenders | VP, Platforms, Product & Design | Verizon Consumer Group *Verizon CX Annual Insights Report: AI for Better CX
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How to Strengthen the Delivery of Citizen Identity Solutions
By:
Type: Talk
Smartphones have come to dominate every aspect of everyday life as citizens expect and demand more of their governments, and governments rush to deliver more services remotely and cost effectively. Mobile citizen identity is key to delivering these services securely and meaningfully. Join us as we examine how Entrust is introducing new capabilities for partners eager to quickly develop flexible citizen identity solutions which address national ID, permit, and most importantly ICAO Digital Travel Credentials by bringing together the strengths of its Identity, HSM, and digital solutions segments. 1. Learn how to identify the right citizen credential approach for the use case. 2. Learn how to bring together the various Entrust segment solutions to build a complete end-to-end citizen identity solution. 3. Learn how the ICAO Digital Travel Credential relates to traditional ePassport systems, and how to bring the two together.
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Tap into the future of CX with AI
By: 8x8
Type: eBook
This guide breaks down how modern CX solutions—powered by AI, automation, and a unified platform—can boost productivity, cut costs, and transform every customer interaction into a competitive advantage. Ready to unleash the future of CX? Access the full e-book now to learn more.
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Scaling data and AI with confidence: Paving the future with Collibra's Data Intelligence Platform
By:
Type: Video
Join Siemens as they share their transformative journey in scaling Data & AI governance. In this session, recorded at Data Citizens® on the Road ‘24 in Berlin, discover how Siemens is paving the way for the future by managing Data & AI models across departments, ensuring compliance, and building a foundation for long-term success by unifying Data and AI strategies with Collibra. Speakers:
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Workshop: Unlock the Power of Generative AI for Federal Government
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Type: Video
Generative AI is revolutionizing how the federal government interacts with citizens as well as how federal employees interact with government data. In this workshop, you'll discover applications like AI chatbots and intelligent document processing tailored for government agencies. Our experts will guide you through the process of designing and building these powerful tools, sharing insights on retrieval augmented generation (RAG) and model fine-tuning architecture. Don't miss this opportunity to get ahead in the AI revolution. View the recording to learn how to harness the full potential of generative AI to streamline operations, enhance citizen engagement, and drive innovation in public services. Aaron Sengstacken, Sr. AI/ML Specialist Solutions Architect, FED, AWS & Diksha Sharma, AI/ML Specialist Solutions Architect, SLG, AWS
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Unlock the Power of Generative AI for State & Local Government
By:
Type: Video
Generative AI is revolutionizing how the state and local governments interact with citizens as well as how employees interact with government data. In this recorded workshop, you'll discover applications like AI chatbots and intelligent document processing tailored for government agencies. Our experts will guide you through the process of designing and building these powerful tools, sharing insights on retrieval augmented generation (RAG) and model fine-tuning architecture. Don't miss this opportunity to get ahead in the AI revolution. View the recording to learn how to harness the full potential of generative AI to streamline operations, enhance citizen engagement, and drive innovation in public services. Aaron Sengstacken, Sr. AI/ML Specialist Solutions Architect, FED, AWS & Diksha Sharma, AI/ML Specialist Solutions Architect, SLG, AWS
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Generative AI: The Trust Multiplier for Government
By:
Type: Video
We often hear our government customers speak to the challenge of delivering better digital services that meet citizen expectations, whilst also balancing financial pressures to do more with less. Generative AI (GenAI) offers significant opportunities for government to build trust by making services simpler, more personalized and cost effective to deliver. But to what extent do citizens want what GenAI has to offer? To understand citizens’ perspectives, Salesforce partnered with BCG and surveyed more than 4,800 internet users across Australia and New Zealand (A/NZ) and sought input from 18+ global experts to understand online government service delivery trends in the -Trust Imperative 4.0 GenAI: The Trust Multiplier for Government - report. We asked them about their expectations and satisfaction with digital government services, attitudes towards government use of GenAI, trust in government to use AI responsibly and factors that might build trust. The Trust Imperative 4.0 report presents the findings of this research. You’re invited to join Gisele Kapterian, Salesforce APAC Public Sector Strategy Lead and Miguel Carrasco, BCG Managing Director and Senior Partner and Global Leader of the BCG Center for Digital Government and BCG X for Public Sector as they deep dive into the most critical findings of the report. Join this virtual session to learn more about: - Citizen perspectives on digital government service delivery, and service improvement opportunities - How GenAI could become a force multiplier for increased trust in government, if deployed well with responsible AI practices - How government can begin to unlock the benefits of GenAI now with 3 key action
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The customer is still king! Improving service to maximize revenue, reduce costs, boost loyalty!
By:
Type: Replay
Efficiency and cost reduction are vital to success, but taken to their extreme, they can interfere with the No. 1 priority for business - keeping your customers happy. According to a new research by Aberdeen Strategy & Research, manufacturing business leaders report customer satisfaction as their number one objective. But, how do you deliver frictionless customer service (CX) while dealing with changes to long-established supply chain, drastic & unpredictable changes in buyer demand - along with growing adoption of automation and AI. Join this webinar to learn: - Top CX strategies driving manufacturing - The role of frictionless CX on key results - How companies use AI & automation to improve CX - Building blocks for best-in-class CX - CX success stories Omar Minkara | VP & Principal Analyst - Contact Center & Customer Experience Management | Aberdeen Strategy & Research Jalaja Repalle | Senior Director - Manufacturing Product Management | ServiceNow
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Transforming Service Delivery in the Public Sector
By:
Type: Talk
It's been a year and a half since the White House released its executive order on Transforming Customer Service and Service Delivery. Since then, we've witnessed an incredible effort to improve how the government delivers services to citizens -- including funded pilots for improved service delivery, dashboards reporting on delivery and customer service, and new role creation and recruiting energy. But is this great work in the public sector enough to meet Americans' growing expectations? Today, Americans demand a better experience - one closer to the countless enterprise applications they encounter daily. Public sector organizations must be ready to tackle additional technical challenges and adopt new practices including: - Modernizing legacy back-end systems alongside new CX experiences - The enablement of government employees and hiring strategies - Scaling beyond a first CX win into a thriving, enduring culture change - Building a secure, repeatable path to production to enable continuous delivery. - The enablement of government employees and hiring strategies Organizations that grow these new practices across their teams will reduce inefficient manual processes, eliminate unnecessary workloads, and ultimately, provide better service delivery. In this webinar, we'll explore the strategies and tactics your organization can employ to begin building the next generation of public service software.
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Accelerate the impact of automation initiatives with citizen developer programs
By:
Type: Replay
In the past two years, there’s been a 47% uptick in citizen automation programs. And with good results. Organizations that involve employees in their automation efforts—and that upskill and reward citizen developers—see higher revenue benefits, reduced expenses, and improved work quality. This includes finance, accounting, and tax functions. PwC and UiPath sponsored an IDC study to explore the features and impacts of these initiatives. Get ready to dig into the results. Join Maureen Fleming, Program VP, WW Intelligent Process Automation Market Research at IDC, Kevin Kroen, PwC’s Intelligent Automation Leader, and Brandon Nott, Senior Vice President of Products at UiPath for insights and an interactive discussion about the roles of employees and the enterprise in citizen-led automation programs. They’ll explore how: • 72% of automation adopters gain significant benefits from citizen developer participation, including boosts in revenue and work quality—and reduced costs. • Organizations lacking a citizen developer program can lag behind their competitors. • Building and improving citizen automation programs takes investment, upskilling, rewards programs, and a willingness to evolve. Don’t miss the opportunity to hear from intelligent automation and upskilling leaders about success stories, leading practices, and the latest research on how citizen developers—and the upskilling programs that train them—add value to the enterprise and help increase the speed of business. The complimentary IDC report, "Accelerating the Impact of Robotic Process Automation" discussed in the webinar will also be available for attendees to download at the webinar's conclusion.
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Implementing GenAI: Use cases & challenges
By: TechTarget ComputerWeekly.com
Type: eGuide
The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
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Unlocking Data Silos in Local Governement
By:
Type: Video
Join us to learn how you can unify your council's applications to unlock and leverage data as a driving force behind a truly digital experience for your citizens.
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Expleo: Optimizing McDonald's global AI strategy
By:
Type: Video
Establishing a robust data governance foundation was key to McDonald's AI strategy. With the help of Expleo, McDonald’s established a framework that facilitates rapid use case deployment and integration of Collibra AI Governance. Watch this session, recorded at Data Citizen ‘24, to hear how McDonald's was able to implement effective AI governance and lifecycle management at scale.
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Expleo: Optimizing McDonald's global AI strategy
By:
Type: Replay
Establishing a robust data governance foundation was key to McDonald's AI strategy. With the help of Expleo, McDonald’s established a framework that facilitates rapid use case deployment and integration of Collibra AI Governance. Watch this session, recorded at Data Citizen ‘24, to hear how McDonald's was able to implement effective AI governance and lifecycle management at scale.
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Expleo: Optimizing McDonald's global AI strategy
By:
Type: Replay
Establishing a robust data governance foundation was key to McDonald's AI strategy. With the help of Expleo, McDonald’s established a framework that facilitates rapid use case deployment and integration of Collibra AI Governance. Watch this session, recorded at Data Citizen ‘24, to hear how McDonald's was able to implement effective AI governance and lifecycle management at scale.
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Episode 1 | How success begets success, the top AI technologies, and more
By:
Type: Replay
Discover midmarket automation trends from an IDC survey. Learn how process modeling, citizen developers, and AI enhance automation success. Ideal for improving your automation strategy.
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AI in Customer Experience: Don't Get Left Behind
By: 8x8
Type: Video
More than half of enterprises say that AI is already helping them better understand customer needs, increase customer retention and satisfaction and increase revenue and operational efficiencies. And we’re still near the beginning of the adoption curve. Generative AI promises more potential use cases that deliver these benefits. So, to keep a competitive edge in the critical area of customer experience (CX), enterprises must keep up with AI-enabled technologies—while still maintaining governance and compliance best practices that avoid the risks. In this webinar, experts from the AI technology and CX segments will provide insights to help your enterprise use AI to drive improvements in real-world metrics. You will discover: Where AI is delivering CX improvements—in customer-facing, agent-assist, and operational scenarios How large language models (LLMs) can be tailored to optimize CX capabilities and increase automation What should be on your roadmap for the next 12 months
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New study: How AI is reshaping customer experience management
By: Avaya
Type: Forrester Research Report
AI is transforming customer experience through strategic orchestration. Companies use generative AI chatbots, agent-assist tools, and voice tech to enhance personalization while managing costs and quality. Success involves breaking data silos, phased implementation, and security-focused vendors. Read this Forrester report for AI insights in CX.
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Will Zero Trust Evolve, or Die?
By:
Type: Video
Abstract: Zero Trust really hasn't evolved since it was first published and there is a problem that we aren't addressing... zero trust is data-centric security but consumer/citizen/customer privacy and security is identity-centric security. Join Richard Bird to understand how to close the security gap not addressed by Zero Trust
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3 defining fundamentals to kick-start your citizen development journey
By:
Type: Replay
Do you have a backlog of low-code apps but no one to build them? Have you started a small citizen development program but don't know how to grow? Come learn how citizen developers can boost productivity and lower cycle time across your enterprise. Nationale Nederlande (NN) Group experts will share how they empower citizen developers to create value with ServiceNow®'s low-code platform. The session will review how to ensure proper governance, how to start small and grow a program, and the importance of hosting hackathons to drive innovation. NN Group's experts will close with a demo—from intake to building an app, fast!
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3 defining fundamentals to kick-start your citizen development journey
By:
Type: Video
Do you have a backlog of low-code apps but no one to build them? Have you started a small citizen development program but don't know how to grow? Come learn how citizen developers can boost productivity and lower cycle time across your enterprise. Nationale Nederlande (NN) Group experts will share how they empower citizen developers to create value with ServiceNow's low-code platform. The session will review how to ensure proper governance, how to start small and grow a program, and the importance of hosting hackathons to drive innovation. NN Group's experts will close with a demo—from intake to building an app, fast!
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3 defining fundamentals to kick-start your citizen development journey
By:
Type: Replay
Do you have a backlog of low-code apps but no one to build them? Have you started a small citizen development program but don't know how to grow? Come learn how citizen developers can boost productivity and lower cycle time across your enterprise. Nationale Nederlande (NN) Group experts will share how they empower citizen developers to create value with ServiceNow®'s low-code platform. The session will review how to ensure proper governance, how to start small and grow a program, and the importance of hosting hackathons to drive innovation. NN Group's experts will close with a demo—from intake to building an app, fast!
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3 defining fundamentals to kick-start your citizen development journey
By:
Type: Replay
Do you have a backlog of low-code apps but no one to build them? Have you started a small citizen development program but don't know how to grow? Come learn how citizen developers can boost productivity and lower cycle time across your enterprise. Nationale Nederlande (NN) Group experts will share how they empower citizen developers to create value with ServiceNow®'s low-code platform. The session will review how to ensure proper governance, how to start small and grow a program, and the importance of hosting hackathons to drive innovation. NN Group's experts will close with a demo—from intake to building an app, fast!
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AI in Retail: Transform CX into Your Competitive Advantage
By:
Type: Video
E-commerce has always been a mainstay for retail organizations, but even more so in the last 3 years as companies attempt to merge the online and in-store customer experience (CX) in a cohesive, consistent way. However, Zendesk’s annual CX Trends Report, which surveys 1000s of businesses which with they work, indicates that only 20% of these companies have the tools necessary to create this in-sync CX. Our panel of experts expound upon this notable CX tool gap and discuss how retail companies can leverage artificial intelligence (AI), and specifically generative AI, to assist with this merging of in-store and online experiences. Join the presentation to stay on the pulse of the rapidly evolving use cases and innovation of gen AI in retail and CX.
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Novant Health’s Citizen Development Journey with ServiceNow
By:
Type: Replay
Looking for a way to harness the power of citizen development? Join us for our informative webinar, Novant Health’s Citizen Development Journey with ServiceNow, and learn how Novant Health implemented their groundbreaking citizen development program at scale with ServiceNow. Through governance, cross-department collaboration and support, Novant Health empowers citizen developers with self-service development capabilities while protecting and ensuring a stable platform. Join in as our experts show you how Novant Health: - Innovates faster with ServiceNow® App Engine low-code application development - Increases IT and business productivity - Puts a stop to shadow IT with documented, clear governance Speakers include: Brian Nuernberg, service delivery manager, Novant Health Paige Duffey, ServiceNow developer III, Novant Health Cassidy Gray, senior product marketing specialist, App Engine, ServiceNow
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How to Move From Disruptive to Productive Digital Transformation
By:
Type: Replay
The democratizing forces of no-code software development and citizen developers are turning disruptive Digital Transformation into productive Digital Execution. In this webinar by Kintone’s CEO Dave Landa, learn how citizen developers and new mode IT teams together are revolutionizing agile software development, deployment and iteration from the ground up.
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How CX and Marketing are Leveraging AI for Customer Benefit
By:
Type: Replay
AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time? Host Jeannie Zaemes joins our guests Brandi Vandegriff, CTO at Alchemer, and Ryan Tamminga, SVP of Product and Services, to discuss how exactly CX professionals, marketers, and others leverage artificial intelligence (AI) to improve the customer experience. (All registrants will receive a link to watch the webinar on-demand after the event.)
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How CX and Marketing are Leveraging AI for Customer Benefit (APAC)
By:
Type: Replay
AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time? Host Jeannie Zaemes joins our guests Brandi Vandegriff, CTO at Alchemer, and Ryan Tamminga, SVP of Product and Services, to discuss how exactly CX professionals, marketers, and others leverage artificial intelligence (AI) to improve the customer experience. (All registrants will receive a link to watch the webinar on-demand after the event.)
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How CX is Leveraging AI for Customer Benefit
By:
Type: Talk
AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time? Host Jeannie Zaemes joins our guests Brandi Vandegriff, CTO at Alchemer, and Ryan Tamminga, SVP of Product and Services, to discuss how exactly CX professionals, marketers, and others leverage artificial intelligence (AI) to improve the customer experience. All registrants will receive a link to watch the webinar on-demand after the event.