Effortless Customer Experience: How to Deliver Fast, Friction-Free Service
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
These are also closely related to: "Effortless Customer Experience: How to Deliver Fast, Friction-Free Service"
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
In today’s marketplace, the demand for more personalized, preventative, and proactive customer experiences has never been higher. To keep up, organizations are pressured to find ways to enhance their customer experience without breaking their budget.
In this article, you will learn about the major challenges that customer service departments should be focusing on, and how to overcome those obstacles and drive strategic change to achieve a premier customer experience.
Read on to learn more about how to make sure your organization can deliver a seamless customer service experience that forms a single, simple, and consistent brand experience.
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How NASCAR (and other organizations) leverage automation
By: ServiceNow
Type: eBook
Why should your organization consider leveraging hyperautomation and low-code development?
Along with outlining the benefits that adopting these technologies can present, such as empowering more employees with development capabilities, this ServiceNow e-book considers how businesses like NASCAR, Hancock Whitney Bank and Petrobras are using the technologies to:
- Enhance employee experiences
- Accelerate banking processes
- And more
Tap into the book to unlock the insights in full.
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AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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