The Top 3 IT Pains of the New Reality and How to Solve Them
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
In the hurry to get ahead, your customer and employee experiences could be falling behind.
Fortunately, it’s possible to achieve technological change while elevating employee and customer experiences. In fact, your IT organization could be the catalyst for this. With the right tools, you can improve employee productivity with automation and increase customer satisfaction with reliable services.
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Your roadmap for automating security processes
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It takes organizations 280 days on average to identify and contain a cyberbreach. But IT security leaders who can connect and automate security, risk, IT and asset management workflows on a single platform can improve the mean time to contain breaches by 85%.
Read this white paper to learn how you can transform your IT security operations and confidently support continuous digital transformation and innovation, with ServiceNow. You’ll discover how to save your IT security staff up to 8,700 hours a year while driving cyber resilience, with a single platform.
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Achieving IT Asset Management Success
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To ensure digital business success, you’ve got to know exactly what software, hardware, and cloud infrastructure it’s made of. Otherwise, you risk runaway capital and operational costs—and the fate of the business. That’s where IT Asset Management (ITAM) comes into play.
Save a copy of this 97-page eBook to learn just about everything there is to know about ITAM. Chapters include topics such as:
- The history and current state of ITAM
- Recapping the business benefits of ITAM
- How to get started with ITAM automation
And more
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Same cyberthreat, different story
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Organizations like yours are reducing the cost and chaos of vulnerability management by orchestrating an automated response across IT asset management, risk and security. Read this story for a real, practical example of how it's done, helping you stay ahead of the latest cyberthreats and drive continuous improvements.
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IT asset tracking: Why having all the data won't suffice
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Visibility to Workflow: How IT Leaders Can Discover and See All Technology Assets to Transform Business
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Prepare to meet evolving risk and compliance mandates
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To meet government disclosure mandates, firms require integrated risk and security programs. With a centralized platform, ServiceNow helps identify threats, contain incidents, ensure compliance, and report material events within required timeframes. Case. Read more about how ServiceNow enables robust risk management and expedites reporting.
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Top 3 issues for today’s security operations teams
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ServiceNow Security Operations: The essential use case guide
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The skills shortage and increasing cyberattacks continue to challenge security teams, slowing their responses to security incidents. To help teams avoid disaster, ServiceNow developed Security Operations and the Now Platform. Learn about how these solutions work in this guide.
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The 4 key phases of cyberthreat defense
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Improve risk management by connecting business & IT
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How digital workflows can enable more efficient ITAM
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Dive into this e-book and explore how digital workflows can enable a more efficient IT asset management system and equip anyone in the organization to be transformative.
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Speeding up vulnerabilty detection with automation
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Almost half of all CIOs believe their cybersecurity may not be on par with their digital transformation efforts, but 80% of organizations that use automation say they can respond to vulnerabilities in a shorter timeframe. Download this white paper to help
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Generative AI for IT operators: Insights from ServiceNow
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For insights about how IT operators can leverage generative AI, check out this webcast featuring experts from ServiceNow.
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Identity governance and administration (IGA): Unifying workflows
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For most enterprises, departments have their own data and systems locked up in on-premises legacy technologies. Identity governance and administration (IGA) acts as the connective tissue between digital transformation and optimal workflow. Download this white paper to learn more about Clear Skye’s IGA built on ServiceNow’s Now Platform.
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Explore artificial intelligence in ITSM and the tool options
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Artificial intelligence in ITSM: Finding the right tools for you
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AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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An inside look at AstraZeneca’s IT
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In an industry where speed is everything, growing technology bottlenecks can hold you back. In this case study, learn how AstraZeneca adopted cloud automation technology, updated their provisioning, and improved compliance with the help of Morpheus Data. Read the study here.
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5 questions to ask about virtual agents
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10 AI and machine learning use cases in ITSM
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ITSM: Maintaining IT devices and applications
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This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.
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3 essential steps for driving strategic outcomes with SPM
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90% of companies have launched some type of digital transformation (DX), yet 70% of digital transformations fall short of their objectives and 52% take too long to realize value. Don’t find yourself stumbling into the same pitfalls as everyone else! This ServiceNow white paper explores 4 ways to get your DX projects back on track. Dive in here!
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How NASCAR (and other organizations) leverage automation
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Enabling digital transformation safely & confidently
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Simplify IT Infrastructure with Automation
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Are you merely tracking assets—or are you maximizing their full value?
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Your look into the state of IT asset management (ITAM)
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Minimized security risks and audit performance/accuracy topped the list when organizations were asked, “which business metrics are used to measure the success of your ITAM programs?” Dive into this report, “A business view of IT asset management: Current state and near-term outlook” to learn about how ITAM is evolving.
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How to break down data silos with the Now Platform
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In this 64-page ultimate guide to low-code application development, discover what questions you should ask before building, 10 development tips, and much more.
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IT asset management (ITAM) practices work to optimize oversight over your assets, enabling ITAM to play a vital role in cybersecurity and risk management. Read this e-book to explore how ServiceNow’s Software Asset Management solution supports your cybersecurity.
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This chapter follows an example automated build pipeline to show how you can use automation to streamline a request for IT resources and other domain-specific use cases.
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