NWN Carousel + Microsoft for State and Local Government
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CX & retail: Modernizing strategies for customer loyalty
By: Webex by Cisco
Type: eBook
When 75% of consumers report that they prefer to use messaging channels for customer service over other alternatives, it’s critical for companies to prioritize conversational messaging to improve their customer engagement.
However, with so many channels available, many organizations can struggle with knowing where to begin.
This guide can provide you with in-depth insight into today’s top channels, offering an overview of their different benefits and capabilities and tips for how you can best meet your customer’s expectations.
Dig into the guide to learn more.
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Reducing effort, reacting faster, preventing problems and improving understanding of the IT environment are the key benefits of AIOps, identified by analyst Forrester in its Vendor Landscape for Cognitive Operations. To achieve these goals AIOPs platforms are increasingly making use of predictive analytics and automation to offer IT operations a level of self-healing. Read more in this e-guide.
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Unified Communications: the key to prospering in the new working reality of Covid-19
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VoIP has never lost its voice: How to get the most out of your business communications
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Computer Weekly - 6 July 2021: Where to start with Windows 11
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In this e-guide, read more about SD-WAN's momentum in the Asia-Pacific region, and how the technology can support the requirements of a multi-cloud environment.
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Computer Weekly 6 August 2019: Using tech to boost staff morale
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Nordic banks increase collaboration with fintech startups
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The Nordic region, known for its startup companies, is a good platform for fintech companies to set up as consumers are conducive to digital banking services. In this issue, discover how major companies in the financial industry are partnering with startups and launching fintech initiatives and much more.