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CX & retail: Modernizing strategies for customer loyalty
By: Webex by Cisco
Type: eBook
When 75% of consumers report that they prefer to use messaging channels for customer service over other alternatives, it’s critical for companies to prioritize conversational messaging to improve their customer engagement.
However, with so many channels available, many organizations can struggle with knowing where to begin.
This guide can provide you with in-depth insight into today’s top channels, offering an overview of their different benefits and capabilities and tips for how you can best meet your customer’s expectations.
Dig into the guide to learn more.
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Getting a handle on AIOps and self-healing systems
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Reducing effort, reacting faster, preventing problems and improving understanding of the IT environment are the key benefits of AIOps, identified by analyst Forrester in its Vendor Landscape for Cognitive Operations. To achieve these goals AIOPs platforms are increasingly making use of predictive analytics and automation to offer IT operations a level of self-healing. Read more in this e-guide.
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Unified Communications: the key to prospering in the new working reality of Covid-19
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The coronavirus is changing everything about how people work, and will do so permanently. It added that even though the working world was experiencing unprecedented uncertainty, there were two things that should be borne in mind: the virus will pass, and at the other side of the pandemic, the world of work will look very different. Read more in this e-guide.
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Computer Weekly 19 May 2020: Ocado makes the friendly workplace robot a reality
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In this week's Computer Weekly, we find out how Ocado is making robot-human collaboration a reality. Unified com-munications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we exam-ine the data privacy challenges. Read the issue now.
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Computer Weekly – 24 May 2022: Set innovation free and make great ideas a reality
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In this week's Computer Weekly, we look at Gartner's call to innovate – and innovation across retail, the circular economy and the automotive sector. We talk to Verastar's CTO about customer engagement in its small business services. And we examine how poor data quality is frustrating corporate desires to be data-driven. Read the issue now.
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Computer Weekly – 13 September 2022: Source responsibly: Tech sector efforts to root out forced labour are failing
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In this week's Computer Weekly, we analyse the technology industry's failure to extirpate forced labour and slavery from its supply chains. We find out how cyber security firm Okta is rebuilding customer trust after a major security incident. And we discover how Caterpillar is modernising its data management. Read the issue now.
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Computer Weekly 2 April 2019: The nightmare driving test making driverless cars safe
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In this week's Computer Weekly, we talk to AI experts about the challenges of teaching autonomous vehicles how to drive safely in often extreme environments. Our latest buyer's guide looks at business intelligence and analytics. And we examine the implications of the EU's controversial new copyright laws. Read the issue now.
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Computer Weekly – 27 September 2022: Making digital a key ingredient at Mondelez
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In this week's Computer Weekly, we talk to snack giant Mondelez, the owner of Cadbury, about how AI and data are transforming its business. SAP is increasing support costs for the first time in years – we assess the impact on customers. And a Ukrainian tech CEO tells us how his company kept going despite the Russian invasion. Read the issue now.
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The Ultimate Guide to Collaboration for Small and Mid-Market Businesses
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With it being predicted that 36.2 million Americans will be working remotely by 2025, it has become critical for organizations to ensure that their collaboration solutions meet modern standards. But how can this best be done? Browse this e-book to learn more.
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Collaboration software in the era of Gen-Z
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In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.
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The Social Collaboration Revolution: Keeping Your Dispersed Enterprise Connected
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This E-Guide from SearchUnifiedCommunications.com explores the market drivers for unified communications and collaboration in the dispersed workplace and details a technology that has set its sights on revolutionizing the world of social collaboration.
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Communication and Collaboration in 2020: Inside UC’s Faster Future
By: TechTarget Security
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In this E-Guide from SearchUnifiedCommunications.com, we take a trip to the year 2020 in an attempt to uncover how unified communications and collaboration will evolve and what it will mean for your organization.
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The Evolution of Collaboration: Tying the Knot with UC
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In this E-Guide from SearchUnifiedCommunications.com, we explore the evolving relationship between unified communications (UC) and collaboration and explain why UCC is a match that can benefit any organization.
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2023 analyst report: Network management market
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In this 2023 analyst report, find out how 27 network management tools stack up against each other.
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UC and Collaboration: Benefits and Market Drivers
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This expert E-Guide from SearchUnifiedCommunications.com explores the benefits collaboration can bring your enterprise and provides an in-depth look at the drivers forcing organizations to find a newer, better UCC solution for their employees to leverage.
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Video Conferencing: The Key to Successful DR?
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This E-Guide from SearchNetworking.com describes how businesses of all sizes can benefit from video conferencing technology. View now to learn the increasing role video is playing in not only collaboration and connectivity but also disaster recovery initiatives and maintaining business continuity.
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UC Collaboration Tools: Greater simplicity needed for IT, end users
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Uncover why many organizations require greater simplicity in their unified communications (UC) collaboration tools – for both end-users and IT – in order for their UC strategy to be a success. Learn best practices to integrate UC tools, potential challenges you may face, and more!
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Effective collaboration strategies for distributed development teams
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In this expert e-guide, uncover the tools and techniques that improve global collaboration in different parts of the application development lifecycle.
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A Computer Weekly Buyer's Guide to Enterprise social networking
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Companies are discovering the many advantages of communicating through social networking platforms. In this 14-page buyer's guide, Computer Weekly looks at how they can revolutionise collaboration, the options available for retailers and the pitfalls of communication overload
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Top 3 Drivers for Flexible UC Reference Architecture
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This E-Guide from SearchUnifiedCommunications.com offers insight into creating a unified communications architecture that fulfills today's requirements and is flexible enough to adapt to the needs of tomorrow.
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Drive frontline success with next-gen push-to-talk tech
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Today, frontline worker comms gaps can hinder business agility. Modern solutions like RingCentral's push-to-talk boost productivity. Read now to equip frontliners with appropriate tools.
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UC Strategies and the Evolving Cloud
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This E-Guide from SearchUnifiedCommunications.com explores the concept of cloud unified communications, the strategies and plans it offers, and how your organization can benefit.
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Are you making optimal enterprise collaboration purchases?
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In this 10-page buyer's guide, Computer Weekly highlights what the IT leader needs to know to decide on the future of the organization's communications strategy.
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Guide to leveraging intelligent devices for employee success
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Access this e-book for a look into why utilizing modern, intelligent devices in the workplace are boosting worker performance in collaborative enterprises, and to discover trends and solutions for your company to leverage for success.
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Top 10 retail technology stories of 2019
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Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?
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UC tools & strategies: 12 reasons you should adopt
By: Sangoma Technologies
Type: White Paper
With it being reported that companies who adopt unified communications (UC) tools are seeing a 52% increase in workplace productivity, a 45% spike in efficiency, and a 25% higher profit, it’s no wonder why so many are building their UC strategies. But what exactly are the best ways to do so? Browse this white paper to learn more.
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What is the Value of Unified Communications?
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The benefits of unified communications are apparent to network managers, but how can you figure out the value it will add to your organization?
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A Computer Weekly buyer's guide to the future of collaboration
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Businesses are using collaborative software to operate in revolutionary new ways. In this 13-page buyer's guide, Computer Weekly looks at its potential negatives, the improved agility it provides and assesses Chromebooks as collaboration clients
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Business communications tips for a competitive edge
By: Vonage
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Building a strong business communications foundation can be a difficult task. Between identifying your weak spots to finding the right solutions, many organizations can be hesitant to begin their building journey. So, how can you tailor your communications foundation to your needs? Dig into this guide to learn more.
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How best to put collaboration tools to work for your team
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This collection of recent expert advice aims to make your quest for the best option a bit easier. Read on and learn the latest on what collaboration tools now offer, including advanced technology like AI and speech recognition.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
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As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
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1 simple tool to help avoid the hang-ups of legacy voice systems
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In this IDC white paper, discover how small to medium-sized business can realize several benefits from unified communications as a service, including worker flexibility, simplified business communications, and more.
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Analyst insights: How the cloud is transforming UC
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To learn how to bolster your hybrid-work communications strategy, dive into this white paper by President & Principal Analyst of COMMfusion and Co-Founder of BCStrategies, Blair Pleasant.
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The Tipping Point: Top Unified Communications Issues for 2012
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This expert E-Guide from SearchUnifiedCommunications.com explores the top five unified communications issues organizations today are facing and how they will affect the transformation and evolution of UC for the better.
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Revolutionizing Unified Communications Solutions with the Cloud
By: CBTS
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Download this white paper to explore how cloud-based UC can give your IT staff more freedom and flexibility.
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Key questions to ask your next operator connect partner
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Communication and collaboration are what bind your teams together. This means that it’s critical for your organization to have the technology and platforms to seamlessly connect your channels. Operator Connect solutions may be able to help. Browse this white paper to learn more.
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Is proving short-term unified communications ROI really necessary?
By: TechTarget Security
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This expert E-Guide takes a close look at the different ways ROI can be determined. Uncover how UC is being justified in organizations, how to take full advantage of its benefits and what you can expect from UC in the future.
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The rise and rise of SD-WAN in post Covid-19
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So much has been up in the air in the wake of the onset of Covid-19 and the lockdowns and stay-at-home orders issued by various governments around the world. But there has been one thing that is pretty fixed: the rise and rise of software-defined wide area networks (SD-WANs).
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UC service management & provisioning automation guide
By: Kurmi Software
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As organizations continue to migrate from more traditional hardware-based, on-premises PBX/Unified Communications (UC) systems to cloud-based UC and UCaaS systems, many know little about the landscape and can be daunted by transformation. Browse this guide to learn more.
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Enterprise Social Tools Need UC Integration to Thrive
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This expert E-Guide from SearchUnifiedCommunications.com explores why enterprise social networking tools need to be integrated with your everyday unified communications (UC) tools to be successful and unveils the benefits such an effort can provide.
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Video Conferencing Best Practices: Making the Business Case and Key Tips for a Seamless Deployment
By: TechTarget Security
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This e-guide discusses key deployment strategies to help unified communications (UC) pros get started. Uncover the physical components of video conferencing systems, interoperability and standards considerations and how organizations should address video management to ensure a solid quality of service (QoS).
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
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It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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Transform your Business with Hosted Enterprise Unified Communications
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Recent surveys found that more than 60% of cloud users have embraced hosted UC because of its ability to reduce the need for hardware/software maintenance, improve IT flexibility and better support strategic business goals. What could it do for you? Download this white paper to learn more on cloud UC and to explore CBTS hosted UC solutions.
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CW ANZ: Australian firms connect people in new ways
By: TechTarget ComputerWeekly.com
Type: Ezine
Australian organisations such as BPay are turning to unified communications (UC) to create workplaces where employees operate in a flexible and open work environment. In this issue of CW ANZ, we look at how companies are approaching UC, the state of the market and what organisations need to do to be successful in rolling out UC tools.
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Charting hosted IP telephony & UC growth in NA
By: CBTS
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Is your organization planning to move communications to the cloud? Understand why others are doing the same and explore how the market is shaping up. Download this Frost & Sullivan Frost Radar report to explore the future growth potential of hosted IP telephony and UCaaS in North America.
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The benefits of hosted enterprise UC
By: CBTS
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The State of Ohio was not only using an antiquated phone system, they were doing little to remediate their overarching issue – a lack of modern communications and collaboration technology. In this case study, learn the story of how CBTS hosted communications solutions allowed the Ohio government to communicate more efficiently and effectively.
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How video makes remote work & the borderless office possible
By: Logitech Inc.
Type: White Paper
A distributed workforce needs best-in-class communications that take them as close as possible to being with co-workers in a physical office. Team chat, video and content collaboration have become pivotal to anytime, anywhere work. Download this white paper to discover 5 key priorities for enabling efficient and effective remote work.
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UC Management: Leader’s Guide for the Digital Workplace
By: Kurmi Software
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To support their digital workplaces, many organizations have adopted a UC management solution. But what sets one UC management tool apart from the rest? Browse this IDC report to discover 13 hallmarks of a sophisticated UC management solution.
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Collaboration: RFP Technology Decisions Guide
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Part two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process.
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What to expect in unified communications over the next decade
By: TechTarget Security
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This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020.