Top 10 Tips for ServiceNow
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Computer Weekly – 10 July 2018: Tackling the digital identity problem
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud with Amazon Web Services. And we find out how using AI and chatbots could help improve IT service management.
Also featured:
- The UK government has announced that NHS doctors and nurses will no longer be subject to Tier 2 visa restrictions – but what does this mean for the technology industry?
- The CIO of logistics firm Wincanton, Richard Gifford, talks to Computer Weekly about improving its digital propositions and developing a digital supply chain, while simultaneously dealing with legacy systems.
- NVMe over Fabrics could be a new dawn for shared storage. We look at how the market is shaping up.
These are also closely related to: "Top 10 Tips for ServiceNow"
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10 tips for low-code app development
By: ServiceNow
Type: eBook
To boost their application delivery capacity, many organizations have turned to low-code development. So, what should you know about low-code applications?
Step in Low-code Apps for Dummies, a 64-page e-book that digs into:
- Questions you should ask before building
- Strategies for storing your information
- How to provide high-quality user experiences
- 10 development tips
- And much more
Keep reading to unlock insights that can support your low-code projects.
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Collaboration software in the era of Gen-Z
By: TechTarget ComputerWeekly.com
Type: eGuide
Collaboration software enjoyed a skittish youth in the late 1990s, during the heyday of knowledge management, promising more than it typically delivered.
But, as social media has saturated our lives from the advent of Facebook onwards, collaboration software for business took on a new lease of life. Slack has been one of the emblems of this, and Microsoft Teams is shaping up as riposte from a supplier who has long been in the collaboration game, most notably with Sharepoint.
But has the new generation of collaboration software also stoked communication overload, as the lead article in this e-guide explores?
Also in this guide, Computer Weekly’s sister site SearchContentManagement offers a chart comparing Slack, Microsoft Teams, and Spark.
And lest we think collaboration software is the exclusive domain of cool American West Coast software firms, our own UK Ministry of Defence here shows itself managing some of its activities around the world through a cloud-based collaboration tool that was designed by a former Royal Navy IT expert.
The entry of digital natives born in the 1990s – so-called Generation Z – into the workforce means employers need to up their collaboration software game, we discover in this report from a ServiceNow conference, “Knowledge 18”, in Vegas this year.
From this e-guide you will also learn how Microsoft is dominating the Software as a Service space thanks to its strength in collaboration software.
More broadly, another of Computer Weekly’s sister sites surveys the unified communications and collaboration industry in what looks to be a year of growth, fuelled by the emerging and ubiquitous technology of modern artificial intelligence, as well as APIs.
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Creating Organizational Agility
By: ServiceNow
Type: White Paper
It is increasingly difficult to predict what will happen in even the next quarter, so the idea of planning a full year several months before that year began is obsolete. This white paper looks at organizational agility, an operating model that borrows from Agile in order to develop an ideology that can fuel a higher level of optimization.
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Aligning risk & service models for operational resilience
By: ServiceNow
Type: White Paper
Integrating an entity hierarchy into risk management aligns with CMDB and CSDM for risk visibility. Maturing from tactical to service-centric, it includes third parties, enhancing accountability and transparency. Read to build a robust framework aligned with business services and infrastructure.
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5 questions to ask about virtual agents
By: Espressive
Type: eBook
Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.
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Ways to avoid cloud risk & security exposure
By: ServiceNow
Type: White Paper
Learn the 3 essential elements you should look for in an integrated solution that can help strengthen security, manage risk and monitor compliance in the cloud while also reducing costs and the risk of human error.
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Deploying an outside application for improved onboarding
By: ServiceNow
Type: eGuide
Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
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4 ways to avoid gambling with cyber risk disclosure
By: ServiceNow
Type: eBook
In this e-book, learn the top 4 ways your organization can avoid gambling with cyber risk disclosure, and discover everything you need to know about recent US SEC mandates.
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3 ways to accelerate productivity and innovation in the enterprise
By: ServiceNow
Type: White Paper
This ServiceNow white paper details 3 ways to accelerate enterprise productivity and innovation, including connecting processes, hyperautomating tasks, and orchestrating workflows. Read the full paper to learn how you can drive faster decisions, save time and money, and empower employees.
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Risk management: 5 stages to compliance
By: ServiceNow
Type: White Paper
Maturing your risk management program is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make better decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform.
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5 key IT asset cost reduction tips to free up your budget
By: ServiceNow
Type: White Paper
Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Speeding up vulnerabilty detection with automation
By: ServiceNow
Type: eBook
Almost half of all CIOs believe their cybersecurity may not be on par with their digital transformation efforts, but 80% of organizations that use automation say they can respond to vulnerabilities in a shorter timeframe. Download this white paper to help
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Project Portfolio Management 101
By: ServiceNow
Type: White Paper
As your business adopts new technologies and processes to stand out in the evolving marketplace, ensuring strong project portfolio management (PPM) becomes crucial. Check out this white paper for a PPM deep dive.
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Get the Greatest ROI From Your Strategic Initiatives
By: ServiceNow
Type: White Paper
The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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3 essential steps for driving strategic outcomes with SPM
By: ServiceNow
Type: White Paper
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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Customer Insights: Employee Experience Testimonials
By: ServiceNow
Type: eBook
To drive productivity across your entire organization, you need to give your employees frictionless experiences, at every touchpoint. Read this e-book to learn how ServiceNow customers are igniting great employee experiences that reduce costs and unlock efficiencies across their organizations – and how you can, too.
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Leader’s guide to ESG: Top opportunities in 2023
By: ServiceNow
Type: White Paper
Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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Are your strategic investments leaving money on the table? 5 ways to tell
By: ServiceNow
Type: eBook
Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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3 pillars for transforming risk & compliance management
By: ServiceNow and NTT Data
Type: White Paper
Enterprises have to overcome the current impedances to effective risk management: organizational silos, manual work, poor UX, and disparate systems. Read this paper to understand 3 pillars for evolving your compliance and risk management strategy, as well as a checklist for how ServiceNow can assist in this process.
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ServiceNow Strategic Portfolio Management: Economic Analysis
By: ServiceNow
Type: Forrester Total Economic Impact Report
Strategic portfolio management (SPM) allows organizations to gather their enterprise-wide documentation into a single platform for easier access. Forrester Total Economic Impact Study looks at ServiceNow SPM, using real-world use cases and statistics to provide an accurate estimate of the economics you can expect. Read on to learn more.
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How Your Next Technology Decision Could Impact Your ESG Goals
By: ServiceNow
Type: eBook
The beginning of your ESG journey can feel daunting, but smart technology decisions can make the road much smoother. To get ahead of your sustainability goals, explore this ServiceNow guide to the top ESG trends and opportunities.
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How can you reassess digital priorities in the face of constant change?
By: ServiceNow
Type: eBook
Discover in this white paper how ServiceNow can help you succeed with features such as strategic and continuous planning, empowering your organization to perform at a higher level while outmaneuvering continuous disruption.
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Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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Improve risk management by connecting business & IT
By: ServiceNow
Type: White Paper
Organisations that invest in resilience during times of uncertainty are better able to seize opportunity when it arises. In this eBook, discover how you can optimise operations, reduce costs and risk and boost resilience by connecting business and IT on a single platform. Learn more about Integrated Risk Management from ServiceNow in this ebook.
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Dropbox Controls Spending with ServiceNow & Genpact
By: ServiceNow and Genpact
Type: Case Study
Dropbox cut its procurement cycle time by over 50% by adopting ServiceNow and partnering with Genpact for consulting and implementation. Read this case study to see how this company replaced disconnected, manual processes with a streamlined, automated system providing transparency and efficiency.
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How to accelerate your risk and compliance initiatives—and get to value faster
By: ServiceNow
Type: eBook
Explore in this e-book some of the top risk and resilience management solutions available to your organization that can help you break silos, help embed risk and compliance management into daily work, and improve performance through risk-informed decisions.
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Why aren’t business measuring project value correctly?
By: ServiceNow
Type: eBook
Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.
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Optimizing cloud costs through visibility and automation
By: ServiceNow
Type: White Paper
FinOps teams need to align tech efforts with budget limits. ServiceNow Cloud Cost Management offers a unified platform to monitor hybrid cloud expenses, budget effectively, optimize resources, and deactivate unused services. Discover how to enhance your cloud efficiency and expenditure by reading the full content.
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Why are too many organizations failing in their strategic initiatives?
By: ServiceNow
Type: eBook
Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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The 4 stages of employee experience platform evolution
By: ServiceNow
Type: White Paper
This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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Business Value of ServiceNow HR Service Delivery
By: ServiceNow
Type: White Paper
To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.
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5 tips for digital transformation success: Tackling digital risk
By: ServiceNow
Type: eBook
Read Digital Transformation & Risk For Dummies, 2nd ServiceNow Special Edition to learn how you can manage and tackle digital risk with a single platform that unlocks a common language between business and IT.
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3 paths to faster growth with low code development
By: ServiceNow
Type: White Paper
Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
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Eliminate shadow IT costs & protect revenue with ITAM
By: ServiceNow
Type: eBook
Every year, companies waste far too much money on software, hardware, and cloud resources. In fact, 66% of organizations reported having a plethora of duplicate hardware and software. Learn what it takes to develop a winning technology asset management strategy in this ServiceNow e-book.
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IT asset tracking: Why having all the data won't suffice
By: ServiceNow
Type: eBook
Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Why efficient IT asset management requires a unified, automated platform
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow IT Asset Management can help your organization automate the end-to-end technology asset lifecycle with a strategic workflow, and the financial benefits to which you can look forward.
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How to Have Productive Experiences for Your Employees
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Source to pay-as-a-service: A comprehensive solution for control of spend
By: ServiceNow and Genpact
Type: White Paper
When budgets are low but business demands are high, source to pay teams need a simple way to take control of spend. In this white paper, discover how Genpact’s source to pay-as-a-service solution can help.
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The Gorilla Guide to IT asset management
By: ServiceNow
Type: eBook
Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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Risk reporting: Tips for more effective board communication
By: ServiceNow
Type: White Paper
In today's digital era, effective board communication on risk is essential. As cyber threats grow with digital transformation, IT and security leaders must clearly convey organizational risks to the board. Access this white paper to learn more.
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Your roadmap for automating security processes
By: ServiceNow
Type: White Paper
Read this white paper to learn how you can transform your IT security operations and confidently support continuous digital transformation and innovation, with ServiceNow. You’ll discover how to save your IT security staff up to 8,700 hours a year while driving cyber resilience, with a single platform.
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How a single platform can help security teams stay ahead of cybercriminals
By: ServiceNow
Type: eBook
Read this e-book to see how you can connect your IT and security on a single platform to enable enterprise-wide visibility and real-time cyberthreat response.
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Top 3 issues for today’s security operations teams
By: ServiceNow
Type: White Paper
Discover how you can save over $4 million a year while building efficient security operations with ServiceNow. By giving security, risk management and IT teams total visibility of cyberthreats, you can contain cyberbreaches 85% faster and boost security analyst efficiency by 3x.
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ServiceNow Security Operations: The essential use case guide
By: ServiceNow
Type: eBook
The skills shortage and increasing cyberattacks continue to challenge security teams, slowing their responses to security incidents. To help teams avoid disaster, ServiceNow developed Security Operations and the Now Platform. Learn about how these solutions work in this guide.
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How NASCAR (and other organizations) leverage automation
By: ServiceNow
Type: eBook
In this e-book, discover how – and why – organizations like NASCAR and Hancock Whitney Bank are leveraging hyperautomation and low-code development.