When moments matter
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From Disney to dishwashers: Digital CRM to change customer experience
By: TechTarget Customer Experience
Type: eGuide
In a technology-saturated world, customers have come to expect instant gratification from split-second texting, immediate answers from Google, and speedy online shopping from home. This effect also reigns true for marketers.
Access this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization.
Also inside:
- CRM and Disney World
- Boosting customer data
- Customer perks of digital CRM
And more.
These are also closely related to: "When moments matter"
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Computer Weekly - 12 April 2022: Disney combines digital, data and creativity for ad opportunities
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, we talk to the executive vice-president for client and brand solutions at Disney Advertising Sales about how it is using data to subserve story-telling excellence. We delve into how rising energy costs negatively impacted the the UK arm of Sungard Availability Services. We examine the role of infrastructure as code in edge datacentres. And we discuss how hybrid working and the much-trumpeted metaverse might come together to stoke productivity. Read the issue now.
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10 metaverse use cases for IT and business leaders
By: TechTarget ComputerWeekly.com
Type: eGuide
Plenty of companies want to get in on the money-making potential of what has been dubbed the metaverse.
Only time will tell whether the competing extended reality experiences shape up to become a single connected metaverse. But here's what's clear now: Organizations across industries have already been looking to metaverse components -- for example, extended reality headsets, blockchain and nonfungible tokens (NFTs), IoT and cloud technologies -- as a means of connection and new sources of revenue. That exploration is likely to continue in new ways as these developing technologies increasingly interconnect and mature. So, IT leaders may want to understand metaverse examples and use cases, both in the near term and in the future.
Here are enterprise-focused and consumer-focused examples that business and IT leaders may want to explore.
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Digital Experience platforms intensify customer engagement programmes
By: TechTarget ComputerWeekly.com
Type: eBook
Digital Experience Management platforms are developing and becoming more sophisticated as companies seek to intensify relationships with customers in order to gain competitive advantage against their peers. Improving customer experience will only become evermore important as companies endeavor to navigate an increasingly turbulent economy.
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How machine learning is transforming media & entertainment
By: AWS
Type: eBook
As consumer demand continues to surge, the digital media market abounds with opportunity. By leveraging machine learning, you can enable your business to optimize the way it creates, delivers, and measures the impact of your content creation efforts. Read on to learn how you can build and deliver content faster to maximize the customer experience.
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The last mile to the individual customer: Sales and marketing software trends
By: TechTarget ComputerWeekly.com
Type: eGuide
From this e-guide you will learn about such developments in sales and marketing enterprise software in 2018, with a view to 2019 – from Computer Weekly and from our specialist US TechTarget site SearchCRM.
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Marketing software moves closer to centre of the CIO's vision
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide: Software for marketing, from content marketing through customer experience management to marketing automation, and the rest, has not been as central to the vision of CIOs as ERP and the full panoply of IT infrastructure: storage, security, networking, data centres, and all of the above delivered by way of the cloud.
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A Computer Weekly buyer's guide to customer and employee experience management
By: TechTarget ComputerWeekly.com
Type: eBook
Businesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels.
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CIO Trends APAC: Developing a data-driven culture
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, read more about what organisations in Asia-Pacific are doing to sharpen their data analytics strategies to cope with business demands in a challenging economic climate.
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Reinventing media & entertainment in the cloud
By: AWS
Type: eBook
As technology continues to reshape media & entertainment, lifestyle shifts driven by recent disruptive events have made online experiences as much of a necessity as a choice. In this eBook, learn how the cloud addresses today’s key challenges for media & entertainment organizations and drives content relevance and business sustainability.
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Boost your bottom line with document automation: Smart digital strategies from Adobe and Microsoft
By: Adobe
Type: eBook
Customer and employee expectations for digital document experiences are constantly changing, and investing in tools that connect with existing apps and automate redundant tasks is vital to fortifying processes – and saving time and money. Read this e-book to learn more.
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Transform digital commerce with AWS for Retail
By: Amazon Web Services
Type: eBook
More than ever, customers are demanding seamless and compelling digital shopping experiences. To meet new and evolving expectations, retail organizations are migrating to AWS to create agile and cost-effective digital commerce platforms to modernize their applications. Read on to learn why.
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Computer Weekly - 9 August 2022: Eurotunnel's digital journey for the realities of post-Covid travel
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the travel industry was devastated by the pandemic, but we find out how Eurotunnel is turning to digital to better engage customers in the post-Covid world. We examine the impact of the economic slowdown on the tech giants. And we explain all you need to know about data gravity. Read the issue now.
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Modern productivity: Enhance efficiency across the document lifecycle
By: Adobe
Type: eBook
To keep up with the demands of today’s fast-paced hybrid work environment, businesses must implement digital document processes that are efficient, consistent, and secure. Read on to learn more.
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A Computer Weekly e-Guide to CRM
By: TechTarget ComputerWeekly.com
Type: eGuide
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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How this florist giant managed to make businesses bloom
By: Nacelle
Type: Case Study
When this floral industry giant began to struggle to keep up with the demands of a changing market, they sought out a solution that could provide them with the flexibility to build an e-commerce model where florists worldwide could craft their own website experiences and more. Access this case study to hear the full story.
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IT Basics: Real-time Analytics
By: TechTarget ComputerWeekly.com
Type: eGuide
In this new Computer Weekly series of e-guides, learn more about essential IT concepts, their definitions, applications and benefits. To start, we get together everything you need to know about real-time analytics, its uses and its benefits.
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Computer Weekly - 9 November 2021: How a cloud-first strategy helped save animals in the pandemic
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to the RSPCA about how its cloud-first strategy helped to save animals throughout the pandemic. Data warehouses have been part of the IT landscape for 30 years – but are they now old technology, and what's next? And we assess how Brexit has affected risk and resilience in the datacentre. Read the issue now.
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10 realistic business use cases for ChatGPT
By: TechTarget ComputerWeekly.com
Type: eGuide
In the rapidly evolving landscape of AI and natural language processing, ChatGPT has emerged as a powerful tool with myriad potential applications. In a corporate context, it's crucial to determine the most pragmatic and pertinent applications for specific business needs. Consider these 10 business use cases.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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How Adobe boosted their edge compute strategy
By: Aerospike
Type: Case Study
In this customer story, you’ll discover how Adobe implemented a unified edge computing data platform and in doing so cut costs by 3x, halved its storage needs, and consolidated its infrastructure. Read on to learn why they decided to leverage Aerospike to enhance their edge compute strategy.
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Optimising content management workflows with AI
By: TechTarget ComputerWeekly.com
Type: eGuide
This e-handbook explores how a pantheon of AI technologies -- from machine learning and natural language processing to image recognition and video search -- promises to revolutionise content management workflows and personalise customer experiences. Some words of caution, however. These are early days for AI-infused content management.
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Computer Weekly – 26 September 2023: Preparing for post-quantum cryptography
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide assesses the challenges for cryptography in the emerging era of quantum computing. Google Cloud experts explain how the internet giant is preparing its datacentres for a world of AI. And we examine the privacy, compliance and backup issues from generative AI. Read the issue now.
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Top 10 telecoms stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
To paraphrase the eternally wonderful Sesame Street: this year's telecoms industry has been brought to you by the number "5", and the letter's "G" and "H". Here is Computer Weekly's top 10 list of what was driving the telecoms industry during 2019.
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Safeguard documents at every touchpoint
By: Adobe
Type: eBook
Dive into this eBook to discover how Adobe Document Cloud for enterprise mitigates risks across document lifecycles with a robust, multi-layered security approach. You’ll learn how these solutions help teams maximise their technology investment.
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Computer Weekly - 24 January 2023: BBC under scrutiny over its digital strategy
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the BBC faces in-depth scrutiny over its digital plans – we take a look at progress. Do you need to keep data forever? We examine the technologies behind infinite storage. And we find out about the digital transformation challenges in vehicle dealerships. Read the issue now.
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HBR: Improving Employee and Customer Experiences Through Workflow Digitisation
By: Adobe
Type: Analyst Report
A recent study on workflow digitisation by Harvard Business Review Analytic Services reveals the positive impact it can have on businesses – especially the most digitally mature. Read the full report to learn more about the state of workflow digitisation, how to overcome its challenges, and ways you can start reaping its benefits.
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8 big data use cases for businesses
By: TechTarget ComputerWeekly.com
Type: eGuide
For businesses, the ability to deal with big data is important: it can bring companies significant business value, from enabling cost optimization and improved efficiency to providing better customer insight. In this article, we'll explore 8 use cases that show big data's profound impact on businesses across different industry sectors.
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Digital Experience Trends 2023: A Data-Driven Trend Report
By: Reply
Type: White Paper
With so much focus on the customer experience, in a digital-first world, it is going to be your organization’s digital experience that makes the difference in your success. Your customers demand an engaging and frictionless experience with no hurdles to clear. To deliver that, you need to know the current trends. Read on to see them here.
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The key to measuring the value of content
By: BrightSpot
Type: eBook
When 6 out of 10 marketers report that they find measuring content marketing performance either extremely or moderately difficult, it’s clear that organizations need to supply their teams with tools that allow for simpler content quality measurement. But how can this be done? Access this guide to learn more.
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Multicloud challenges: From security to provisioning
By: Intel
Type: eGuide
In this expert-guide, explore how the growth of the multicloud has impacted networking strategies from security to provisioning. Then, read on to learn how a cloud management platform can help you solve these challenges, as well as what capabilities it must have to be effective.
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A Computer Weekly buyer's guide to retail technology
By: TechTarget ComputerWeekly.com
Type: eGuide
The retail industry is evolving alongside the emergence of new technologies. In this 15-page buyer's guide, Computer Weekly looks at how retailers are using AI, the importance of good digital customer experience and how mobiles have transformed the purchasing process.
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Adobe Acrobat with Document Cloud Services Security Overview
By: Adobe
Type: White Paper
This white paper describes the defense-in-depth approach and security procedures implemented by Adobe to bolster the security of Adobe Acrobat with Document Cloud services and associated data.
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Top 10 business applications stories of 2018
By: TechTarget ComputerWeekly.com
Type: White Paper
The steady modernisation of ERP systems, as they edge to the cloud and are complemented by new-generation customer software, was markedly evident this year. And blockchain and AI are making inroads. In this e-guide, Computer Weekly takes a look at the top 10 business applications of 2018.
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Debunking APT myths: What it really means and what you can do about it
By: TechTarget Security
Type: eGuide
This E-Guide defines APT, dispels common myths and explains what you can do about this adversary. Additionally, uncover why the idea of keeping intruders out with traditional, perimeter-based security is useless against APT and how you can best protect against modern security threats.
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Computer Weekly - 16 November 2021: How cosmetics retailer Lush authenticates with ease
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how Lush has modernised authentication, governed by a desire to care for customer data. We talk to Nasa's CDO about data as a strategic asset. And we foreground a call for the government and the Post Office to compensate Horizon victims without delay. Read the issue now.
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A Computer Weekly buyer's guide to big data
By: TechTarget ComputerWeekly.com
Type: eBook
Companies are switching on to the advantages of big data. In this 13-pagebuyer's guide, Computer Weekly looks at data analytics, how to get value out it and the benefits of process mining.
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E-Guide: How to Combat the Latest Cybersecurity Threats
By: TechTarget Security
Type: eGuide
It takes a great deal of time and money to fine-tune IT security in response to evolving IT security threats and attack tactics. This expert e-guide provides an in-depth overview of modern computer security threats and offers technical advice on how to deal with them.
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Computer Weekly – 1 October 2019: The most influential women in UK technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we announce our annual list of the 50 most influential women in UK technology. Meet the winner, Debbie Forster, CEO of Tech Talent Charter, and find out who are this year's five rising stars. Also, our latest buyer's guide looks at the latest developments in robotic process automation. Read the issue now.
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10 common uses for machine learning applications in business
By: TechTarget ComputerWeekly.com
Type: eGuide
Machine learning (ML) enables businesses to perform tasks on a scale previously thought impossible. As a result, many organizations are finding ways to harness ML to not just drive efficiencies but to fuel new business opportunities. Here are 10 applications of ML that are being used to solve problems & deliver tangible business benefits:
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Computer Weekly – 20 March 2018: Where neuroscience meets technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how computer scientists are using data, cloud and virtual reality to understand the brain and improve mental wellbeing. We analyse newly published government documents detailing the early problems with Universal Credit. And we look at how AI can help improve cyber security. Read the issue now.
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MicroScope: Grasp the social networking opportunity
By: MicroScope
Type: Ezine
An issue looking at the issues around social media, the growth in unclouding and some security industry predictions for the year ahead.
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Computer Weekly buyer's guide to fintech
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly weighs up thecompetition from tech-based challenger banks, the importanceof customer experience and the value of leaving conventionalbanking in the past.
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Enhancing network experiences with an AI-powered platform
By: Cisco & Rhingle
Type: Infographic
This infographic explores 3 key ways that an AI-powered platform can enhance your organization’s network experiences. #1: By facilitating interruption-free networking. Keep reading to discover the rest.
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April ezine: SD-WAN more than just networking
By: MicroScope
Type: Ezine
An issue covering SD-WAN, storage innovations and opportunities for channel growth
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Computer Weekly – 24 October 2023: Brewing data insights at Heineken
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
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Automated document management system tools transform workflows
By: TechTarget ComputerWeekly.com
Type: eBook
In this e-guide, we examine the components of a viable DMS and the technologies influencing its broader acceptance, how e-signatures are powering DM Simplementations, the differences between electronic and digital signatures, and the role of automated document management system tools in ensuring continuity for the new hybrid workforce.