Smart Innovators: Field Service Management Software
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
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And the SaaS CSAT award goes to…
By: ServiceNow
Type: Analyst Report
ServiceNow clinched the IDC 2023 SaaS CSAT Award for Field Service Management, topping customer satisfaction in IDC's SaaS Path Survey. Excelling in 23 metrics, including implementation ease, innovation speed, and data security, ServiceNow leads in FSM.
Of customers surveyed, 59% plan to up their FSM spend, eyeing new features and services. While half confirmed their FSM app's value matched the price, 27% disagreed, suggesting vendors enhance ecosystems and integration.
IDC's awards reflect SaaS excellence in 23 fields, based on 37 user satisfaction metrics. ServiceNow's win underscores its prowess in delivering FSM solutions.
Access the full IDC report to learn more details.
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Achieve a 399% ROI with ServiceNow Field Service Management
By: ServiceNow
Type: Analyst Report
With ServiceNow Field Service Management (FSM), companies from a wide range of industries have optimized field service across the full end-to-end equipment lifecycle. But for organizations first looking at ServiceNow FSM, there are of course the usual concerns. Are companies really seeing a 399% ROI? How difficult is the adoption process?
Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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ServiceNow Field Service Management: Purposeful automation & agility
By: ServiceNow
Type: eBook
Discover how ServiceNow Field Service Management and partners optimize field services, boost technician productivity, and enhance customer experiences in this e-book. Uncover key capabilities and use cases to transform service operations, among other points.
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How to reduce field service costs with increased efficiency
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
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With ServiceNow, parking solutions provider accelerates field service success
By: ServiceNow
Type: Video
Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.
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8 experts weigh in on better supply chain security
By: Trustwave
Type: White Paper
According to Gartner, 89% of organizations have experienced a supply chain security risk event in the past 5 years. This white paper compiles the opinions of 8 industry-leading experts with the goal of providing insight into the difficulties faced when securing a supply chain, and what can be done to overcome them. Read on to learn more.
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SaaS ERP mushrooms during Covid crisis, up to a point
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we look at the migration of business applications to the cloud, under the discipline of the Covid crisis; we examine the question of who is winning the cloud ERP wars; and offer a case study of one large, complex company, Vodafone, that gives a counter example of how cloud still has limits when it comes to ERP.
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Top 10 business applications stories of 2018
By: TechTarget ComputerWeekly.com
Type: White Paper
The steady modernisation of ERP systems, as they edge to the cloud and are complemented by new-generation customer software, was markedly evident this year. And blockchain and AI are making inroads. In this e-guide, Computer Weekly takes a look at the top 10 business applications of 2018.
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Computer Weekly – 2 October 2018: The most influential women in UK technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we announce our annual list of the 50 most influential women in UK technology, and talk to this year's winner, Code First:Girls CEO Amali de Alwis, about the challenges of achieving diversity in IT. Also, our latest buyer's guide looks at the future of collaboration software. Read the issue now.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
Type: eBook
The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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Keying in on social collaboration for greater business benefits
By: TechTarget CIO
Type: Ezine
This new edition of CIO Decisions e-zine explores how social collaboration is changing both IT and the enterprise as a whole and details how with the right approach to values, processes, strategies and thinking, IT leaders can leverage social collaboration to better serve business needs. Access now to learn more.
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Using digital twins to cut costs and improve safety at Shell
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at Shell's digital twin strategy, which combines AI, internet of things and big data to improve safety and cut costs. Our latest buyer's guide examines the best practices and technologies in business process automation. And we find out why securing DNS is critical to fighting cyber crime. Read the issue now.
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A Computer Weekly buyer's guide to video conferencing and collaboration
By: TechTarget ComputerWeekly.com
Type: eGuide
In this 17-page buyer's guide, Computer Weekly looks at how employers can support a future of flexible working, with video conferencing, collaboration, augmented reality and unified comms technologies all lined up to play a part.
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How to use augmented reality to transform your field service
By: TeamViewer
Type: eBook
In this e-book, you’ll discover how real-time synchronicity can improve field service operations. You’ll also find out how augmented reality-enabled platforms can empower field technicians with remote expert assistance, providing step-by-step workflows on wearable devices to boost knowledge retention, safety, and compliance. Read on to learn more.
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Requirements of the modern IT help desk
By: Atlassian
Type: eGuide
The modernization of end-user technology, combined with today’s more tech-savvy employee, means IT help desks are fielding more complex service requests than ever before. Download this custom TechTarget e-Guide to discover the requirements of the modern help desk and how you can equip your employees for success.
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Data management for the distributed workforce
By: Panzura
Type: Product Overview
The challenges of data management, security, and access are nowhere felt more strongly than edge environments. This data sheet explores how Panzura Edge brings the resilience, security and access control of CloudFS to the distributed workforce across a number of use cases. Download now to learn more.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Is proving short-term unified communications ROI really necessary?
By: TechTarget Security
Type: eGuide
This expert E-Guide takes a close look at the different ways ROI can be determined. Uncover how UC is being justified in organizations, how to take full advantage of its benefits and what you can expect from UC in the future.
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6 ways technology can help today’s fleet managers boost ROI
By: T-Mobile for Business
Type: eBook
In this e-book, uncover the 6 key areas where smarter, integrated fleet management technology can help you tackle your challenges head on.
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A case study in critical infrastructure interdependency
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This article in our Royal Holloway Security Series provides a short introduction to Critical Infrastructure Protection.
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CW Middle East Oct to Dec 2017
By: TechTarget ComputerWeekly.com
Type: Ezine
This year the Gitex event in Dubai had a focus on how technology is disrupting organisations across the Middle East. One of the main themes of discussion was smart cities and with Dubai recognised as a world leader, this was no surprise.
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4 ways Rescue remote support helps customers save
By: GoTo
Type: White Paper
Remote support solutions are designed to help organizations save what they value most: time and money. By using Rescue remote support, a Forrester study found a three-year 395% ROI with payback in less than six months. Discover the 4 ways Rescue helps their customer save in this white paper.
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Big Data and Analytics Applied to Oil and Gas
By: TechTarget ComputerWeekly.com
Type: Essential Guide
Companies that leverage data to optimise business processes will not only survive, but thrive during market downturns, and dominate the industry on the next upswing, this report from Quorum argues.
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Computer Weekly - 16 February 2021: How Covid-19 has hit IT salaries and job prospects
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our salary survey reveals the impact of the coronavirus pandemic on IT professionals' wages and job security. A potentially deadly cyber attack on a US water plant highlight the risks to critical infrastructure. And we find out how NHS Scotland is using tech to support its vaccine roll-out. Read the issue now.
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Navigating Post-Pandemic: Field Service Trends & Insights
By: ServiceNow
Type: White Paper
Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.
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CW Innovation Awards: Sime Darby ups ante in service management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
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IoT security: 5 requirements across all use cases
By: Allegro Software
Type: White Paper
With billions of IoT endpoints, how can you manage IoT security related risks? One thing to keep in mind is that regardless of the IoT application there are 5 common recurring requirements for IoT ecosystem security. Find out what they are in this white paper and learn how to bolster your IoT security.
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How AI improves Predictive Maintenance
By: TechTarget ComputerWeekly.com
Type: eGuide
Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators.
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How AI improves Predictive Maintenance
By: TechTarget ComputerWeekly.com
Type: eGuide
Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators.
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CW Europe: December 2016 - February 2017
By: TechTarget ComputerWeekly.com
Type: Ezine
Security continues to be a huge pan-European challenge for governments and businesses harnessing the latest technologies. In this quarter's CW Europe, we feature two articles focusing on security in Europe and what authorities and IT firms are doing to reduce risks.
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How a transportation department connects IoT devices
By: Cradlepoint
Type: Case Study
Building and maintaining transportation infrastructure for over 6.8 million residents, the Indiana Department of Transportation (INDOT) depends on IoT devices to ensure safety. In turn, those IoT devices depend on reliable, secure network connectivity to run smoothly. So, how does INDOT support such connectivity? Find out in this case study.
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How ServiceNow is transforming customer service delivery platforms
By: ServiceNow
Type: Case Study
With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.
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17-page e-book: Automating network management
By: Auvik Networks, Inc.
Type: eBook
In this 17-page e-book, discover 20 ways that you can enhance productivity and profitability at your MSP.
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High-quality data for AI: 7-step roadmap
By: Hinduja Global Solutions
Type: White Paper
Data powers AI and predictive analytics, which power better decision-making. So, before organizations can level up their decision-making capabilities, they first have to ensure that their data is high quality. In this 12-page white paper, unlock a 7-seven roadmap for accomplishing that goal.
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Royal Holloway: Driverless vehicle security for military applications
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Type: Research Content
Existing attacks and risk assessment frameworks within civilian autonomous vehicles (AVs) can be used to review security of military AVs deployed for logistics purposes in a desert warzone environment.
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Computer Weekly – 12 September 2023: The dangers of breaking encryption
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we detail the concerns of IT experts about the UK's Online Safety Bill's proposals to weaken end-to-end message encryption. Our buyer's guide continues to look at the issues around integrating SaaS applications, with a particular eye to the proliferation of SaaS during the Covid pandemic. Read the issue now.
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CW Benelux August 2019: Dutch academic seeks the personality behind the cyber criminal
By: TechTarget ComputerWeekly.com
Type: Ezine
There is at least one person behind every cyber attack, but beyond that insight, very little known is about them. Rutger Leukfeldt, senior researcher on cyber crime at the Netherlands Institute for the Study of Crime and Law Enforcement, has been trying to get inside the minds of hackers.
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17 ways to boost network efficiency and capacity
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Type: White Paper
Auvik streamlines network management with real-time visibility & automation. Discover devices instantly, backup configs automatically, monitor traffic flows, and resolve issues fast. Read how IT teams dramatically improve efficiency and mitigate risk in this white paper.
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Guide to Choosing the Right Remote Support Tool for a Remote Workforce
By: GoTo
Type: eBook
The demand for remote support has jumped since the pre-pandemic days, as have the number of technicians working remotely. But standardizing on a single remote support solution can reduce complexity and increase satisfaction. Download this e-book to discover the 5 most important factors to consider when evaluating remote support solutions.
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Downtime during meetings is costly: How to change that
By: Logitech Inc.
Type: White Paper
Meeting spaces have evolved over the years. They are more technically advanced than ever before which means they are also more complex. When these systems go down, it impacts your costs, productivity, and even employee satisfaction. However, with the right meeting room solution, you can avoid this pitfall. Read on to learn more.
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ITSM: Maintaining IT devices and applications
By: ServiceNow
Type: eGuide
This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.
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A closer look at ITSM and ITIL
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Type: eBook
In this expert e-guide explore the various benefits ITSM and ITIL can provide including maximizing ROI and more.
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
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How Cloud-Based Mobile Device Security Streamlines Data Protection
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Read this whitepaper to discover why cloud-based security offers superior data protection in today's mobile workplace.
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By: ADP
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With 50% of financial leaders reporting that they expect the personal liability of compliance professionals to increase, it’s no wonder that companies have started to step up their game. But for those who haven’t, what are the best ways to overcome the effects of these new legislative changes? Browse this report to learn more.
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MSP: How to step in & save your client from cyberattacks
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3-2-1 Contact: The Call Center in a Multichannel World
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There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.
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4,500 IT pros’ thoughts on network management
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Type: Research Content
To find out how 4,500 IT professionals approached network IT management in 2023, review this 23-page research report.
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CW Europe – June 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?