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Business communications tips for a competitive edge
By: Vonage
Type: eBook
Building a strong business communications foundation can be a difficult task. Between identifying your weak spots to finding the right solutions, many organizations can be hesitant to begin their building journey.
So, how can you tailor your communications foundation to your needs? What building blocks should you know and how can you ensure success?
Dig into this guide to gain more insight into the current business communications landscape and learn the best ways you can make your contact centers and business communications more flexible, intelligent, and personal.
These are also closely related to: "Super Agents Take Customer Experience to the Next Level"
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What Tools are New in the Contact Center?
By: TechTarget Customer Experience
Type: eGuide
There are plenty of new tools on the market that can boost a contact center’s performance. But an organization that jumps into a new social contact center technology initiative or adopts a desktop tool without a clear strategy can end up creating more problems down the road.
This E-Guide takes a look at the latest advanced contact center technologies that can help agents better anticipate customer needs and accelerate the resolution of customer cases.
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CX leader’s guide to enhancing telephony operations
By: 8x8
Type: White Paper
Due to the popularity of collaboration applications such as Microsoft Teams, many organizations are working to integrate and enhance telephony services for external calling through Teams.
In fact, 79% of IT leaders report that they are somewhat or extremely likely to integrate Microsoft Teams with their contact center in the future.
With this knowledge, it’s clear that companies must transform their telephony efforts to keep up with modern customer service expectations. But how can this best be done?
Access this guide to gain more insight and discover how you can enhance your communications operations and improve experiences for all.
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Efficiently and more easily manage stored data with Cobalt Iron Compass
By: Cobalt Iron
Type: Analyst Report
Check out this analyst report to discover what makes Cobalt Iron’s Compass solution North American Data Backup Product Leadership Award material.
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The age of intelligent CX: 10 trends to know
By: Zendesk
Type: eBook
As organizations continue to adopt new tools to enhance their customer experiences (CX), many are uncertain about the changes and challenges these solutions may bring. So, how can companies keep up and most effectively integrate intelligent CX technologies into their processes? Browse this guide to learn more.
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Top 2023 cloud workload protection platforms
By: Palo Alto Networks
Type: Analyst Report
The adoption of cloud workload protection platforms (CWPPs) is rapidly increasing as more organizations migrate their workloads to the cloud, embrace cloud-native technologies, and accelerate cloud IaaS spending growth. Explore the key capabilities of CWPP solutions and the top vendors in the market today in this analyst report.
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IT leader’s guide to telephony and Teams
By: 8x8
Type: Infographic
Today, 54% of organizations have standardized on Teams and that number is expected to increase to 75% by 2025. However, many of these companies experience trouble with connectivity and have difficulty with the Microsoft cloud phone system. Access this infographic to learn how you can upgrade your telephony system.
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How integrated telephony can enhance Teams
By: 8x8
Type: eBook
As hybrid and remote work continue to change how organizations collaborate, many are looking for ways they can centralize their communications platforms. For example, over 20% of Microsoft Teams users report that they plan on adopting telephony services for external calling. Access this guide to learn more.
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How video makes remote work & the borderless office possible
By: Logitech Inc.
Type: White Paper
A distributed workforce needs best-in-class communications that take them as close as possible to being with co-workers in a physical office. Team chat, video and content collaboration have become pivotal to anytime, anywhere work. Download this white paper to discover 5 key priorities for enabling efficient and effective remote work.
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Design a winning omnichannel strategy with this tool
By: 8x8
Type: eBook
Just because customers aren’t dealing directly with a single sales agent anymore, doesn’t mean they don’t crave personalized, human-centric engagement. The million-dollar question is, with so many channels available, which should you be using? In this e-book, explore 4 different channels and their advantages in customer satisfaction.
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Charting hosted IP telephony & UC growth in NA
By: CBTS
Type: Analyst Report
Is your organization planning to move communications to the cloud? Understand why others are doing the same and explore how the market is shaping up. Download this Frost & Sullivan Frost Radar report to explore the future growth potential of hosted IP telephony and UCaaS in North America.
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Navigating the enterprise application maze: Unlocking collaboration with cloud tools
By: Lemongrass
Type: eBook
Discover in this e-book why it’s time to rethink how you run enterprise applications, and how cloud tools can empower you to build a truly collaborative workplace.
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2023 guide to contact center success
By: 8x8
Type: eBook
The time for innovation in the contact center is now. As contact center leaders continue to develop their systems, many have found opportunities to do more than they’d believed was possible. Dig into this guide to discover the top contact center trends to watch in 2023.
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Is it time to say goodbye to traditional contact center complaints?
By: Foundever
Type: eBook
For a glimpse at the future of the contact center, dive into this e-book, where CCW Digital has surveyed the customer contact community to envision the contact center of 2030.
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Contact center leader’s guide to improving CX journeys
By: Cyara
Type: Product Overview
To keep up with modern standards for customer experiences, it has become critical for organizations to be able to connect with their consumers on all channels available. However, these must be continuously tested and monitored to ensure that they’re meeting those expectations. Browse this white paper to learn more.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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Contact center leader’s guide to mastering WFH
By: Hinduja Global Solutions
Type: eBook
With 80% of today’s contact center agents reporting that they work from home, it’s clear to see just how much of the landscape has transformed. However, many still face the same challenges. So, how can businesses best overcome these hurdles while still meeting hybrid and remote expectations? Browse this guide to learn more.
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CCaaS 101: CX leader’s guide for success
By: Cyara
Type: eBook
With more and more organizations now working to prioritize customer experiences, many have started to revamp their contact centers in order to keep up with changing expectations and new standards.To do so, companies have begun to leverage cloud-based infrastructures and CCaaS solutions. Browse this guide to learn more.
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How you can maximize your Teams investment
By: 8x8, Inc.
Type: eBook
With more than half of today’s companies leveraging Teams or other collaboration and communication platforms, many are looking for ways to maximize their investments. So, how can this best be done? Browse this guide to learn more.
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Market guide for CX and contact center vendors
By: Foundever
Type: Research Content
Even though 48 percent of today’s organizations agree that customer experience (CX) is important to their organization’s strategic direction, many have found a significant gap between CX performance and business performance, meaning that these priorities aren’t meeting internal expectations. Browse this report to learn more.
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Self-service in contact centers: 4-step guide for success
By: 8x8, Inc.
Type: eBook
With labor making up for 95% of contact center expenses, many organizations are turning to AI, chatbots, and other self-service tools to reduce costs. However, some companies continue to be wary of self-service and can be daunted by the transition process. Access this guide to discover more.
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Why it’s critical to integrate UC & contact center platforms
By: 8x8
Type: Analyst Report
While organizations have operated their contact centers in a way that’s disconnected from other teams, many are feeling the effects of this approach, due to a handful of challenges. So, how can businesses integrate their unified communications and contact center platforms to drive success? Browse this report to learn more.
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The key to enhancing agent and customer experiences
By: 8x8
Type: White Paper
Today, customer experiences mean everything, and in order to meet expectations, it has become crucial for organizations to keep up with the technology trends and transform accordingly. However, agent experiences are just as important. Dig into this article to learn more.
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How to increase your contact center’s ROI
By: InflowCX
Type: Case Study
At the enterprise level, some contact centers are tasked with handling thousands of customer interactions on a daily basis. Because of that volume, a digital transformation project involving your contact center can be highly complex. However, it doesn’t have to be. Read on to learn about a solution and a partner that can help you make it happen.
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Why should you migrate your contact center to the cloud?
By: Cyara
Type: eBook
The recent push for cloud migration has a lot of customer service leaders questioning what it means for their contact centers and other legacy systems. However, if you’re not keeping up with these migration trends, you’re falling behind. Browse this guide to learn more.
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Live-video support tools: Changing the game for remote support
By: LogMeIn Rescue Lens
Type: eGuide
With an explosion of IoT devices and continued growth of IT consumerization, market researchers see an opportunity for vendors with new-age remote support products. Uncover independent analysts' opinions of a live-video support tool and understand how it differentiates from competitors like Apple's FaceTime or Google Hangouts.
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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Contact center predictions for 2023 and beyond
By: 8x8
Type: eBook
Today, organizations are working to achieve cloud-first, digital-first mindsets to improve their customer and employee experiences. However, the adaptation and implementation of these technologies can be difficult, and many struggle to adjust, especially in the contact center. Access this guide to learn more.
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Application Performance Management: Improving service availability
By: TechTarget ComputerWeekly.com
Type: eGuide
If it can't be measured, it can't be managed. Telemetry on applications and IT infrastructure are key to keeping applications running optimally and reducing unplanned downtime. Beyond using telemetry data to respond to abnormal events, historical data analysis can reveal more systemic issues. In this e-guide we look at trends in APM.
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Digital Experience Trends 2023: A Data-Driven Trend Report
By: Reply
Type: White Paper
With so much focus on the customer experience, in a digital-first world, it is going to be your organization’s digital experience that makes the difference in your success. Your customers demand an engaging and frictionless experience with no hurdles to clear. To deliver that, you need to know the current trends. Read on to see them here.
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Omnichannel engagement: The secret to achieving customer satisfaction
By: 8x8
Type: eBook
When your customers are satisfied with your products or services, it leads to soaring KPIs, and better and more integrated customer experiences. But how do you build a business case to make this happen at your organization? It’s not as difficult as you would think. Read on to learn more about building a business case for omnichannel.
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Telephony migration: Top considerations for CX success
By: Cyara
Type: White Paper
When planning your migration to a new CX platform, you expect to be able to deliver better customer journeys through your new solutions and services. However, major migrations can be daunting and can increase risk throughout your organization. Browse this white paper to learn the top approaches for success.
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UC & CX: The benefits of a centralized platform
By: 8x8
Type: eBook
With today’s organizations ranking customer satisfaction as their top priority for the third year in a row, it has become critical for businesses to continue to go above and beyond to meet expectations and goals. This starts with a company’s tech stack. Browse this guide to learn more.
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The key to enhancing CX in your contact centers
By: Foundever
Type: White Paper
Despite many organizations increasing their focus on customer experiences (CX), 2/3 of today’s consumers feel as though agents neither know nor care about the customers and issues they are supporting. So, how can this best be fixed? Browse this white paper to learn more.
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Chatbots & virtual agents: CX leader’s guide to AI
By: InflowCX
Type: Blog
As companies continue to consider implementing chatbots and virtual agents into their customer experience (CX) operations, many have realized just how many variations of AI tools are available, making it hard to know which ones are best for your needs. Browse this article to learn more.
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A beginner's guide to enterprise voice services
By: 8x8, Inc.
Type: eBook
Whether or not your organization has already deployed Teams, it's important that you know all the options to enable enterprise calling with Teams. Read on to learn about 3 different choices for voice-enabling your Microsoft Teams instance and determine which one is the best fit for your business.
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A Computer Weekly Buyer's Guide to Hyperautomation and Bots
By: TechTarget ComputerWeekly.com
Type: eGuide
The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.
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Today’s top companies for global personal communications
By: Logitech Inc.
Type: Analyst Report
Each year, Frost & Sullivan rigorously assesses multiple nominees for their best-in-class, New Product Innovation Award. This year, Logitech was given the coveted award for their Logi Dock collaboration dock. Access this report to learn why.
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How to enable a consistent omnichannel CX with 8X8
By: 8x8
Type: White Paper
The challenge of building a consistent brand and maintaining quality communications multiplies as more channels are added. But scaling does not have to come at the expense of customer satisfaction if done right. Read this white paper to learn how you can deliver contextualized, on-demand conversations across multiple channels at scale.
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A New World of Workplace Assistance
By: Espressive
Type: eBook
Large language models (LLMs) like ChatGPT offer revolutionary potential for data-driven decisions. However, concerns loom over data privacy and accuracy. This e-book advocates leveraging virtual agents as gatekeepers to LLMs. Instead of outright bans, virtual agents can verify policy adherence around LLM use. Read on to learn how.
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Zscaler Delivers on the Promise of the Zero Trust Architecture
By: Zscaler
Type: Analyst Report
Enterprises are turning to Zero Trust to secure their organizations, where there is no implicit trust for all users, workloads, and processes. Download this complimentary executive brief to discover what it means to implement Zero Trust.
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Is your contact center ready for today’s CX demands?
By: InflowCX
Type: Blog
Customer-centric innovation has become a top priority for organizations worldwide. However, many contact centers don’t have the right tools to keep up, and their legacy systems can make the agent experience a hassle. Browse this article to learn more.
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Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now.
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Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now.
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Guide to leveraging intelligent devices for employee success
By: Logitech Inc.
Type: eBook
Access this e-book for a look into why utilizing modern, intelligent devices in the workplace are boosting worker performance in collaborative enterprises, and to discover trends and solutions for your company to leverage for success.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
Type: eBook
The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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Why most organizations choose consolidated cloud comms
By: 8x8, Inc.
Type: eBook
Download this e-book to discover how companies can control costs and improve customer service by leveraging the benefits of the cloud on the 8x8 eXperience Communications Platform.
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Marketing software moves closer to centre of the CIO's vision
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide: Software for marketing, from content marketing through customer experience management to marketing automation, and the rest, has not been as central to the vision of CIOs as ERP and the full panoply of IT infrastructure: storage, security, networking, data centres, and all of the above delivered by way of the cloud.
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Automated chatbot testing: Is it worth it?
By: Cyara
Type: Product Overview
As organizations continue to integrate chatbots and other AI tools into their contact centers, it’s critical to ensure that they’re working efficiently and effectively 24/7. However, keeping up with these solutions at all hours of the day isn’t easy. That’s where automated testing and monitoring comes in. Browse this guide to learn more.
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Enhance Your Video Conferencing Investments with a Flexible Audio Product Portfolio
By: Shure Inc
Type: White Paper
As we settle into the era of hybrid work, it’s abundantly clear that video conferencing will remain a key tool to connect distributed teams. Tap into this Frost & Sullivan white paper to learn how you can enhance your video conferencing investments with a flexible audio product portfolio.