AI and Customer Experience: Keeping it "intelligent" without the "artificial"
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5 questions to ask about virtual agents
By: Espressive
Type: eBook
Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.
This e-book will help you with your evaluation process. It is divided into two sections:
- 5 questions to ask ServiceNow about their virtual agent
- 5 reasons why ServiceNow customers choose Espressive Barista
The goals for any virtual agent should be: (1) high employee adoption; (2) high ticket resolution; (3) fast time to value; (4) unlimited scalability; and (5) budget reduction. Can the ServiceNow Virtual Agent deliver that?
These are also closely related to: "AI and Customer Experience: Keeping it "intelligent" without the "artificial""
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A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
Type: eGuide
Automation has the potential to revolutionise your business. In this 14-page buyer’s guide, Computer Weekly looks at:
- How suppliers of systems management tools and associated products have progressed with automation- The role of artificial intelligence and chatbots in IT service management
- How robotic automation is changing infrastructure management
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Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
Type: eGuide
IT organisations are under pressure to provide real-time, on-demand support for the growing digital economy, with remote, global access becoming the norm. They face the task with both limited budgets and IT staff.
The use of AI-enabled IT service management (ITSM) tools has great potential to address these problems and more. AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is -- and what it is not.
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Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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Customer operations: 51-page ultimate guide
By: ServiceNow
Type: eBook
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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Customer Insights: Employee Experience Testimonials
By: ServiceNow
Type: eBook
To drive productivity across your entire organization, you need to give your employees frictionless experiences, at every touchpoint. Read this e-book to learn how ServiceNow customers are igniting great employee experiences that reduce costs and unlock efficiencies across their organizations – and how you can, too.
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10 AI and machine learning use cases in ITSM
By: TechTarget ComputerWeekly.com
Type: eGuide
AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
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The age of intelligent CX: 10 trends to know
By: Zendesk
Type: eBook
As organizations continue to adopt new tools to enhance their customer experiences (CX), many are uncertain about the changes and challenges these solutions may bring. So, how can companies keep up and most effectively integrate intelligent CX technologies into their processes? Browse this guide to learn more.
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Collaboration software in the era of Gen-Z
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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How to Have Productive Experiences for Your Employees
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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The secret to driving growth and reducing costs in HR
By: ServiceNow
Type: Case Study
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.
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10 common uses for machine learning applications in business
By: TechTarget ComputerWeekly.com
Type: eGuide
Machine learning (ML) enables businesses to perform tasks on a scale previously thought impossible. As a result, many organizations are finding ways to harness ML to not just drive efficiencies but to fuel new business opportunities. Here are 10 applications of ML that are being used to solve problems & deliver tangible business benefits:
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Computer Weekly – 24 October 2023: Brewing data insights at Heineken
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
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Is it time to say goodbye to traditional contact center complaints?
By: Foundever
Type: eBook
For a glimpse at the future of the contact center, dive into this e-book, where CCW Digital has surveyed the customer contact community to envision the contact center of 2030.
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Contact center leader’s guide to improving CX journeys
By: Cyara
Type: Product Overview
To keep up with modern standards for customer experiences, it has become critical for organizations to be able to connect with their consumers on all channels available. However, these must be continuously tested and monitored to ensure that they’re meeting those expectations. Browse this white paper to learn more.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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How NASCAR (and other organizations) leverage automation
By: ServiceNow
Type: eBook
In this e-book, discover how – and why – organizations like NASCAR and Hancock Whitney Bank are leveraging hyperautomation and low-code development.
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10 tips for low-code app development
By: ServiceNow
Type: eBook
In this 64-page ultimate guide to low-code application development, discover what questions you should ask before building, 10 development tips, and much more.
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Self-service in contact centers: 4-step guide for success
By: 8x8, Inc.
Type: eBook
With labor making up for 95% of contact center expenses, many organizations are turning to AI, chatbots, and other self-service tools to reduce costs. However, some companies continue to be wary of self-service and can be daunted by the transition process. Access this guide to discover more.
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A Computer Weekly Buyer's Guide to Hyperautomation and Bots
By: TechTarget ComputerWeekly.com
Type: eGuide
The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.
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Computer Weekly – 10 July 2018: Tackling the digital identity problem
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud. And we find out how AI could help improve IT service management. Read the issue now.
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Automated chatbot testing: Is it worth it?
By: Cyara
Type: Product Overview
As organizations continue to integrate chatbots and other AI tools into their contact centers, it’s critical to ensure that they’re working efficiently and effectively 24/7. However, keeping up with these solutions at all hours of the day isn’t easy. That’s where automated testing and monitoring comes in. Browse this guide to learn more.
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Business communications tips for a competitive edge
By: Vonage
Type: eBook
Building a strong business communications foundation can be a difficult task. Between identifying your weak spots to finding the right solutions, many organizations can be hesitant to begin their building journey. So, how can you tailor your communications foundation to your needs? Dig into this guide to learn more.
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CCaaS 101: CX leader’s guide for success
By: Cyara
Type: eBook
With more and more organizations now working to prioritize customer experiences, many have started to revamp their contact centers in order to keep up with changing expectations and new standards.To do so, companies have begun to leverage cloud-based infrastructures and CCaaS solutions. Browse this guide to learn more.
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2023 guide to contact center success
By: 8x8
Type: eBook
The time for innovation in the contact center is now. As contact center leaders continue to develop their systems, many have found opportunities to do more than they’d believed was possible. Dig into this guide to discover the top contact center trends to watch in 2023.
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Gen AI: Top concerns, new insights & business consequences
By: Connection
Type: eGuide
AI tools come with many perceived benefits but concerns regarding data privacy and trustworthiness remain relevant. Download this 52-page custom TechTarget eGuide to explore both sides in greater detail and learn how different industries are applying generative AI to find strategic business success.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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Why should you migrate your contact center to the cloud?
By: Cyara
Type: eBook
The recent push for cloud migration has a lot of customer service leaders questioning what it means for their contact centers and other legacy systems. However, if you’re not keeping up with these migration trends, you’re falling behind. Browse this guide to learn more.
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Voice Intelligence (Vi)™ Boosting Workplace Productivity
By: T-Mobile for Business
Type: Product Overview
To close deals and get more done, you might feel compelled to make a drastic change, like hiring an entirely new team. But there is one small change that combines speech recognition and machine learning that helps employees accomplish more in
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The key to enhancing CX in your contact centers
By: Foundever
Type: White Paper
Despite many organizations increasing their focus on customer experiences (CX), 2/3 of today’s consumers feel as though agents neither know nor care about the customers and issues they are supporting. So, how can this best be fixed? Browse this white paper to learn more.
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How to accelerate your risk and compliance initiatives—and get to value faster
By: ServiceNow
Type: eBook
Explore in this e-book some of the top risk and resilience management solutions available to your organization that can help you break silos, help embed risk and compliance management into daily work, and improve performance through risk-informed decisions.
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23-page e-book: 2024 IT trends
By: ServiceNow
Type: eBook
As they have adopted and developed their generative AI uses, many organizations have applied the technology to both low-code development and hyperautomation. So, what trends, obstacles and opportunities can you expect those applications to drive in 2024? Unlock insights in this 23-page e-book.
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Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
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Contact center predictions for 2023 and beyond
By: 8x8
Type: eBook
Today, organizations are working to achieve cloud-first, digital-first mindsets to improve their customer and employee experiences. However, the adaptation and implementation of these technologies can be difficult, and many struggle to adjust, especially in the contact center. Access this guide to learn more.
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Market guide for CX and contact center vendors
By: Foundever
Type: Research Content
Even though 48 percent of today’s organizations agree that customer experience (CX) is important to their organization’s strategic direction, many have found a significant gap between CX performance and business performance, meaning that these priorities aren’t meeting internal expectations. Browse this report to learn more.
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Chatbots & virtual agents: CX leader’s guide to AI
By: InflowCX
Type: Blog
As companies continue to consider implementing chatbots and virtual agents into their customer experience (CX) operations, many have realized just how many variations of AI tools are available, making it hard to know which ones are best for your needs. Browse this article to learn more.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Implementing GenAI: Use cases & challenges
By: TechTarget ComputerWeekly.com
Type: eGuide
The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
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MicroScope – December 2023: What does the future hold for Industry 5.0?
By: MicroScope
Type: Ezine
In this issue, we explore the future of Industry 5.0 to discover whether it's truly a tech revolution or just the next step in what has been promised since Industry 4.0. Also learn more about the risks and impacts of generative AI on data compliance and compliance, as well as seven steps you should take to engage customers while providing services
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9 benefits of an automated digital platform
By: ServiceNow
Type: White Paper
To ensure that their businesses are resilient and agile in these uncertain times, many leaders have set digital transformation initiatives into motion. In addition to mapping out 3 goals of such an initiative, this white paper considers how leveraging an automated digital platform can help a business accomplish those goals. Read on to learn more.
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Computer Weekly - 27 October 2020: Pet project: How Pets at Home cares for customers with data analytics
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to the chief data officer of Pets at Home, about using data analytics to care for customers. British Airways had its GDPR fine reduced to just £20m – we ask what this means for data protection regulation. And we look at GPT3, the language prediction tool that could revolutionise AI. Read the issue now.
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The future of customer engagement through digital communication
By: 8x8
Type: eBook
Digital is the present and future of customer engagement, with well-developed integrated communications platforms a must-have for modern enterprises. Access this report to learn how GlobalData puts together a comprehensive guide to how modern businesses are redefining their customer engagement by using digital communications and APIs.
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The 4 stages of employee experience platform evolution
By: ServiceNow
Type: White Paper
This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Business Analytics: how AI is augmenting analysis, and bolstering data literacy shortfalls
By: TechTarget ComputerWeekly.com
Type: eGuide
Artificial Intelligence and human analysis have been coming together in recent years. Whether using packaged BI and data preparation tools, or languages like Python and R, business analysts and data scientists and engineers alike have been exploring the use of machine learning algorithms to augment their data analyses. Read more in this e-guide.
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Computer Weekly – 4 September 2018: Power Play – how GE builds digital into its products
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we speak to Bill Ruh, the head of GE Digital about how the business has changed to focus on customer outcomes following a change in senior leadership. The company is exploring new industries to take its Predix platform such the hospitality sector. We also look at the problems of implementing SAP S/4 Hana.
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Strategies for winning the battle for the policyholder
By: Ensono Limited
Type: White Paper
According to recent research insurance profits fell by about 15% across the sector over the last year. This white paper examines the opportunities for insurance businesses willing to lean in on new and emerging technologies and outline the strategies that could bring success in a sector in flux. Download now to learn more.
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AI: Beyond the hype
By: TechTarget ComputerWeekly.com
Type: eGuide
Artificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?