Increase field service safety and reduce costs with Augmented Reality
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
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How to break down data silos with the Now Platform
By: ServiceNow
Type: White Paper
Platform owners must constantly prioritize their resources across the enterprise. Chances are that you have had to place high importance on platform maintenance, routine changes, modifying existing apps and managing catalog items all the while restricted to prioritizing outcomes for a specific service or a small number of apps.
How can you empower your customers, employees, and partners with modern, consumer-grade experiences?
Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
Field service organizations enhance operations by integrating AI and generative AI, automating tasks and empowering employee focus on critical work.
For instance, generative AI creates knowledge articles and work orders, offering new opportunities. Starting with one AI use case and scaling up can boost efficiency, reduce costs, and improve customer service. But success requires risk awareness, an iterative approach, and accurate data.
Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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How ServiceNow is transforming customer service delivery platforms
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Type: Case Study
With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.
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Computer Weekly - 16 February 2021: How Covid-19 has hit IT salaries and job prospects
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our salary survey reveals the impact of the coronavirus pandemic on IT professionals' wages and job security. A potentially deadly cyber attack on a US water plant highlight the risks to critical infrastructure. And we find out how NHS Scotland is using tech to support its vaccine roll-out. Read the issue now.
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A Computer Weekly buyer's guide to video conferencing and collaboration
By: TechTarget ComputerWeekly.com
Type: eGuide
In this 17-page buyer's guide, Computer Weekly looks at how employers can support a future of flexible working, with video conferencing, collaboration, augmented reality and unified comms technologies all lined up to play a part.
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Download this case study to discover how a regional MSP used TruGrid to reduce the exposure of a global real estate firm to cyberattacks.
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Is proving short-term unified communications ROI really necessary?
By: TechTarget Security
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This expert E-Guide takes a close look at the different ways ROI can be determined. Uncover how UC is being justified in organizations, how to take full advantage of its benefits and what you can expect from UC in the future.
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17-page e-book: Automating network management
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In this 17-page e-book, discover 20 ways that you can enhance productivity and profitability at your MSP.
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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How Fleet Management can improve your bottom line
By: T-Mobile for Business
Type: eBook
A fleet manager’s decisions will always have a serious impact on the business’s bottom line. At the same time, the long list of challenges they face is only getting longer, and not all managers are taking advantage of the technologies that can help. Open this eBook to uncover 6 ways technology can help fleet managers boost their company’s ROI.
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17 ways to boost network efficiency and capacity
By: Auvik Networks, Inc.
Type: White Paper
Auvik streamlines network management with real-time visibility & automation. Discover devices instantly, backup configs automatically, monitor traffic flows, and resolve issues fast. Read how IT teams dramatically improve efficiency and mitigate risk in this white paper.
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How a transportation department connects IoT devices
By: Cradlepoint
Type: Case Study
Building and maintaining transportation infrastructure for over 6.8 million residents, the Indiana Department of Transportation (INDOT) depends on IoT devices to ensure safety. In turn, those IoT devices depend on reliable, secure network connectivity to run smoothly. So, how does INDOT support such connectivity? Find out in this case study.
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Network automation: Top use cases & tips for managers
By: Red Hat
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To remain relevant in a hybrid cloud world, organizations know they must modernize. EMA research found that 86% of organizations will increase their budget for data center network automation solutions over the next two years.Download this guide to begin your network automation journey and explore tips and use cases for the trending technology.
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10 tips for low-code app development
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In this 64-page ultimate guide to low-code application development, discover what questions you should ask before building, 10 development tips, and much more.
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CW Innovation Awards: Sime Darby ups ante in service management
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Type: eGuide
In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
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Top 8 Considerations to Enable - and Simplify - Mobility
By: TechTarget Security
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Embracing mobility doesn't need to be complicated or costly. Gain expert advice on the top 8 considerations for simply, but effectively enabling mobility in both the enterprise and the IT department.
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Customer operations: 51-page ultimate guide
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Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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Remote support security: 4 key considerations
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To support their remote workers, businesses need remote support tools that are secure themselves. In this 7-page white paper, access a playbook for leveling up your remote support security.
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How NASCAR (and other organizations) leverage automation
By: ServiceNow
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In this e-book, discover how – and why – organizations like NASCAR and Hancock Whitney Bank are leveraging hyperautomation and low-code development.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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E-guide: Taking full advantage of the benefits of mobile unified communications: Best practices
By: TechTarget Security
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In this SearchUnifiedCommunications.com e-guide, learn the applications, technologies and benefits associated with mobile unified communications (UC) and uncover how you can start taking advantage of them today.
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Achieving IT Asset Management Success
By: ServiceNow
Type: eBook
You’ve got to know exactly what software, hardware, and cloud infrastructure your business is made of. That’s where ITAM comes in. Save a copy of this eBook to learn just about everything there is to know about ITAM—at least, over 97 pages worth.
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IoT security: 5 requirements across all use cases
By: Allegro Software
Type: White Paper
With billions of IoT endpoints, how can you manage IoT security related risks? One thing to keep in mind is that regardless of the IoT application there are 5 common recurring requirements for IoT ecosystem security. Find out what they are in this white paper and learn how to bolster your IoT security.
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Top 10 cyber crime stories of 2019
By: TechTarget ComputerWeekly.com
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Once again, in 2019 the cyber threat landscape proved the old biblical adage correct – there is nothing new under the sun. Data breaches were 10 a penny – indeed, in some cases they can actually be bought for pennies. Here are Computer Weekly's top 10 cyber crime stories of 2019.
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CW Europe: December 2016 - February 2017
By: TechTarget ComputerWeekly.com
Type: Ezine
Security continues to be a huge pan-European challenge for governments and businesses harnessing the latest technologies. In this quarter's CW Europe, we feature two articles focusing on security in Europe and what authorities and IT firms are doing to reduce risks.
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Using LTE to send IoT data to the cloud or data center
By: Cradlepoint
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Open this solution brief to learn how to use LTE to send IoT data to the cloud or data center.
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Remote Monitoring of IoT Data: Strategies and Obstacles
By: Cradlepoint
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Sensors at the network edge can power business intelligence through IoT data. Unfortunately, these sensors can also present significant networking challenges. Download this overview to discover four of those issues, and to learn about a way that your business can address them.
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Global payroll and compliance: HR leader’s guide
By: ADP
Type: Research Content
With 50% of financial leaders reporting that they expect the personal liability of compliance professionals to increase, it’s no wonder that companies have started to step up their game. But for those who haven’t, what are the best ways to overcome the effects of these new legislative changes? Browse this report to learn more.
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Big Data and Analytics Applied to Oil and Gas
By: TechTarget ComputerWeekly.com
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Identity governance and administration (IGA): Unifying workflows
By: Clear Skye
Type: White Paper
For most enterprises, departments have their own data and systems locked up in on-premises legacy technologies. Identity governance and administration (IGA) acts as the connective tissue between digital transformation and optimal workflow. Download this white paper to learn more about Clear Skye’s IGA built on ServiceNow’s Now Platform.
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CW Middle East Oct to Dec 2017
By: TechTarget ComputerWeekly.com
Type: Ezine
This year the Gitex event in Dubai had a focus on how technology is disrupting organisations across the Middle East. One of the main themes of discussion was smart cities and with Dubai recognised as a world leader, this was no surprise.
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10 AI and machine learning use cases in ITSM
By: TechTarget ComputerWeekly.com
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AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
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Computer Weekly 19 May 2020: Ocado makes the friendly workplace robot a reality
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how Ocado is making robot-human collaboration a reality. Unified com-munications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we exam-ine the data privacy challenges. Read the issue now.
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Aligning risk & service models for operational resilience
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Achieve a 399% ROI with ServiceNow Field Service Management
By: ServiceNow
Type: Analyst Report
Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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Why self-service is mission critical for today's retailers
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The retail sector is one of the fastest changing markets. While most retailers can only react, the ones that get ahead are the ones who can stay ahead of customer demands. To do that, you need flexibility built into your systems and a POS system that can support whatever configuration or design you can imagine. Read on to learn more.
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Mobile Payments Using Host Card Emulation with NFC
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In this article from our Royal Holloway security series, we present a set of risks associated with using smartphones for contactless payment transactions.
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23-page e-book: 2024 IT trends
By: ServiceNow
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As they have adopted and developed their generative AI uses, many organizations have applied the technology to both low-code development and hyperautomation. So, what trends, obstacles and opportunities can you expect those applications to drive in 2024? Unlock insights in this 23-page e-book.
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Why efficient IT asset management requires a unified, automated platform
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Discover in this e-book how ServiceNow IT Asset Management can help your organization automate the end-to-end technology asset lifecycle with a strategic workflow, and the financial benefits to which you can look forward.
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The Total Economic Impact of Ensono IT Infrastructure Management Services
By: Ensono Limited
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In today’s evolving workforce, enterprises considering outsourcing must look beyond hard cost savings to enable activities that accelerate innovation, improve retention and create differentiation, according to a Forrester report. Access now to explore the ROI enterprises may realize by deploying Ensono’s IT infrastructure management services.
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Leader’s guide to ESG: Top opportunities in 2023
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Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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Why leverage low-code with gen AI?
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Amid today's economic turbulence, leaders must improve their bottom-line benefits. But the question remains: Where should they begin this journey? Enter low-code with gen AI – a transformative approach streamlining development, enabling quicker app creation and fostering innovation, with expertise and speed. Access this e-book to learn more.
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BYOD initiatves in education: Why a stable wireless LAN is required
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How to reduce field service costs with increased efficiency
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Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
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Choosing the right in vehicle networking solution for an organization’s unique needs is critical. Access this buyers’ guide to learn about important features and key options so transit authorities can make the best, most informed decision for their communities.
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Finding the right POTS replacement strategy for your organization
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Check out this data sheet to learn about 3 POTS/analog line replacement options as the Verizon Business 2022 deadline approaches.
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RETURN TO OFFICE Post-Pandemic Workplace Insights Guide 2021
By: ARG, Inc.
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ARG recently interviewed over 2,000 of your peers to uncover what they are doing to succeed in the new normal of hybrid and remote work. Download this guide to uncover key findings from the study, and get started on your own path to hybrid work success.
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UC: Why Admin Management Matters
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Review this Metrigy report to understand how organizations are approaching UC-management in the digital workplace, and to discover 5 components of an administration management platform that can help businesses overcome common UC-management challenges.
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Computer Weekly – 16 January 2024: All eyes are on the Post Office scandal – at last
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, 15 years since we first revealed the plight of subpostmasters, and four years since their High Court victory, the UK public and government are getting behind the victims, thanks to a TV dramatisation of the scandal. We look at plans to quash convictions and analyse Fujitsu’s role in the scandal. Read the issue now.