7 reasons why organisations should be using AWS
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Software-Defined Networking Could Make Network-as-a-Service a Reality
By: TechTarget Security
Type: eGuide
Infrastructure-as-a-Service, Platform-as-a-Service, Software-as-a-Service … they’re all real. But Network-as-a-Service? Is it even possible?
Check out this E-Guide from SearchNetworking.com to learn more about Network-as-a-Service and discover why software-defined networking (SDN) is essential to its success.
These are also closely related to: "7 reasons why organisations should be using AWS"
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E-Guide: Software-Defined Networking Could Make Network-as-a-Service a Reality
By: TechTarget Security
Type: eGuide
You have heard of Infrastructure-as-a-Service, Platform-as-a-Service and Software-as-a-Service, but Network-as-a-Service? The fact of the matter is Network-as-a-Service is a reality, and poised to become the next big thing.
Check out this E-Guide from SearchNetworking.com to explore how Network-as-a-Service is likely to become universal, solving the common issues with typical IP and Ethernet network technologies. Learn more about the possibility of Network-as-a-Service and why software-defined networking (SDN) is the key to its existence.
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Computer Weekly Buyer's Guide: Service Integration & Asset Management
By: TechTarget ComputerWeekly.com
Type: Ezine
The IT service management market is changing.
In this 13-page buyer’s guide, Computer Weekly discusses:
- How technology commoditisation, open source and software as a service are changing the service management software market
- The essential steps an organisation must take to multi-source or bring in-house IT services
- The practical considerations of implementing an effective service integration and management strategy
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The MSP’s ultimate guide to data storage success
By: Open-E
Type: Product Overview
In this product overview, discover how with Open-E JovianDSS, you can take your MSP business to the next level by providing high-quality data storage services at a lower cost and with higher efficiency.
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How to maximize your IT infrastructure with managed services
By: Flagship Solutions Group
Type: Product Overview
Check out this overview to understand how businesses can get the most out of their IT infrastructure by employing managed services.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Why Strategic Automation Empowers Employees for HR and Workplace Services
By: ServiceNow
Type: White Paper
This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
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Gen AI in financial services: 8 strategies, 4 challenges
By: Avanade
Type: White Paper
Organizations from all industries are tapping into the power of generative AI, including financial services businesses. So, in what ways can generative AI revolutionize financial services? Discover 8 transformative strategies in this white paper.
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Lean ITSM Methods in Lean Times
By: TechTarget CIO
Type: eBook
As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization.
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The ultimate guide to business service monitoring
By: ITRS Group Limited
Type: eBook
If a cloud service provider has an IT outage, its retail clients may not be able to do business. Traditionally, firms have turned to open-source tools to monitor business services IT. But in today’s complex IT environments, open source is no longer sufficient. Download this e-book to learn how to find the right business service monitoring tool.
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Service Blocks Explained for Business Leaders
By: Rackspace Technology
Type: Video
How can business leaders make better use of cloud spending? Custom cloud services. Watch this short 3-minute video to learn about Rackspace's counter-intuitive approach to cloud as service with customization for IT cost savings.
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ITIL and ITSM: How IT is becoming more service-oriented
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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Towards software-defined and cloud-native networking
By: TechTarget ComputerWeekly.com
Type: eGuide
As networking equipment rapidly evolves to being software-defined and cloud-native, there is pronounced interest in products and services to accelerate service delivery, improve end-user experiences, and reduce infrastructure and operational costs in service delivery applications. Read more in this e-guide.
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How to boost resilience and the employee experience
By: ServiceNow
Type: Case Study
When a leading technology services and consulting company began to struggle with issues such as application sprawl, they sought out a solution that could unify their toolsets to manage their customer and employee support services. Browse this case study to learn more.
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Leader’s guide for navigating XaaS for business functions
By: Hewlett Packard Enterprise
Type: White Paper
Anything as a service (XaaS) has taken over business and consumer functions. With new features now influencing daily processes, organizations are realizing the value of XaaS solutions and learning how to leverage them. But how can you keep up with this ever-changing environment? Browse this guide to learn more.
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Navigating Post-Pandemic: Field Service Trends & Insights
By: ServiceNow
Type: White Paper
Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.
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Security as a service for MSP peace of mind
By: WatchGuard Technologies, Inc.
Type: White Paper
Download this portfolio to learn more about WatchGuard's managed security service solutions, which give MSPs peace of mind through better endpoint management and comprehensive protection across your entire service ecosystem.
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IT managed services: What to know before you buy
By: TechTarget
Type: Resource
Like most IT purchase decisions, managed services are not a decision to be taken lightly. That's where this guide will help. Access your copy of this exclusive "Before-You-Buy" Guidebook on IT Managed Services to get a closer look at the latest market factors to consider before signing off on new IT management services.
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The state of cloud security
By: Illumio
Type: Analyst Report
According to Gartner, by 2023, 70% of all enterprise workloads will be deployed in cloud infrastructure and platform services. In this report Gartner looks at the state of cybersecurity, leveraging relevant data to map out how different providers are performing. Download the full report to learn more.
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The new best practices when it comes to MSP health and security
By: Scalepad Software
Type: White Paper
Discover in this white paper how, with unique marketing of advising services, predictable sales and expenses, and a completely scalable consulting service, MSPs can lead the competition with better and deeper IT services.
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PKI as a service vs. legacy PKI: Understand the differences
By: Venafi
Type: Infographic
Along with exploring the hidden costs of legacy PKI, this infographic introduces an alternative approach to PKI management: PKI as a service. Continue on to discover six benefits of PKI as a service.
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How to achieve self-healing IT infrastructure with AI
By: ServiceNow and NTT Data
Type: eBook
In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
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Economic analysis of specialized security services
By: Palo Alto Networks
Type: Forrester Total Economic Impact Report
To meet their unique security needs, many organizations are turning to specialized security services, such as those provided by Palo Alto Networks Cloud-Delivered Security Services (CDSS). So, what does investing in such a service look like? For an economic analysis of CDSS, explore this Forrester “Total Economic Impact” report.
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With ServiceNow, parking solutions provider accelerates field service success
By: ServiceNow
Type: Video
Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.
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Compliance as a service (CaaS): A new cloud service
By: Scalepad Software
Type: White Paper
What if MSPs could unlock a new revenue stream? Download this white paper to learn about compliance-as-a-service (CaaS), a new cloud service through which MSPs can manage clients’ compliance standards to ensure regulatory excellence and improved security.
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How new shared service models cut costs for the public sector
By: Unit4
Type: Infographic
Unit4 research finds that local government organizations are swimming faster than ever in the race to deliver vital citizen services against rising inflation, cost reduction pressures, evolving demands, and an aging population. Check out this infographic to learn about the value of collaborative service delivery for the public sector.
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5 steps to transform your accounting practice
By: Intuit
Type: eBook
Disruption is occurring across the accounting sector, driven by small business owners that crave one-on-one experiences, heightened service levels and a collaborative approach to business management. Accounting companies are responding to this
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Proactive customer service: The key to enhancing CX
By: ServiceNow
Type: eBook
Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches for help set in place. But where do you begin building these strategies? Access this e-book to learn more.
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Traditional finance’s next move: Building to the future
By: Okta
Type: White Paper
With younger generations demonstrating starkly different expectations for financial services than their predecessors, traditional financial services (TradFi) organizations are looking to evolve their customer experiences. Download this white paper to learn about the impact cloud-based identity management can have on your customer experience.
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Multi-Cloud Management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we take a closer look at how some organisations are overcoming the challenges of multi-cloud, and – in turn – reaping the rewards of expanding the range of suppliers they source services from.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Siloed no more: Concrete benefits of aligning ITAM & ITSM closely
By: Ivanti
Type: White Paper
Discover 5 instances in which combining ITSM and ITAM processes, data, and insights make sense to maximize your company’s operational efficiencies and improve service delivery.
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How to reduce field service costs with increased efficiency
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
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What Dell APEX customers are saying about their experiences
By: Dell Technologies and Intel
Type: White Paper
In this IDC white paper, explore how organizations taking the “anything as-a-service” approach have deployed significant workloads on Dell Technologies APEX as-a-service hyperconverged, storage, cyber-recovery, and data protection solutions, and learn more about their experiences.
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Why customized cloud brings better cost efficiency
By: Rackspace Technology
Type: Resource
What's the key to avoiding paying for cloud services you don't use? Customization flexibility. Watch this brief video to see how Rackspace prioritizes custom solutions with the ability to add and drop services on an as-needed basis, keeping you financially and functionally flexible.
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Why (and how to) leverage complete managed SIEM?
By: LRS IT Solutions
Type: Product Overview
To discover the features and benefits of a complete managed SIEM service, tap into this overview.
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Maintain critical services with centralized remote connectivity
By: TeamViewer
Type: Product Overview
State and local governments have a vast array of services they need to support their constituents with. In this brief, learn how centralized remote IT connectivity helps you manage and maintain all of these critical services—without requiring additional staff or infrastructure.
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How network technologies can help transform public safety
By: Cradlepoint
Type: eBook
Emergency services depend on digital and connected technologies to help quickly provide life-saving assistance, deal with emergencies, and bring order to chaotic situations. In this e-book, learn how Cradlepoint helped 5 different emergency service departments stay connected.
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Competitive Advantage through AV Managed Services: New Business Potential for MSPs
By: Shure Inc
Type: Blog
It’s clear that hybrid working models are here to stay. So, as employees continue to work in the office, it has become critical for organizations to have versatile AV systems that can help enable collaboration and operate across multiple meeting room configurations. But how can this best be done? Browse this article to learn more.
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Agri-food leader achieves security with managed cybersecurity deal
By: GoSecure
Type: Case Study
Agri-food leader Agri-Marché improved their cybersecurity by partnering with GoSecure for managed security services. GoSecure delivered Managed Extended Detection and Response, Vulnerability Management as a Service, and Security Information and Event Monitoring. Read the case study to learn more.
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Infographic: Comparing 3 managed Kubernetes service providers
By: TechTarget ComputerWeekly.com
Type: Infographic
Kubernetes can be difficult for an enterprise to handle on its own. However, there are a variety of managed service options available today that can handle these tasks. In this infographic, we compare the three major managed Kubernetes service providers: Red Hat OpenShift, Rancher and DigitalOcean Kubernetes.
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
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Reduce costs while delivering seamless customer service
By: ServiceNow
Type: Landing Page
Today’s customers want fast, seamless, and convenient service. However, achieving an enhanced experience requires automated and streamlined processes that can effectively solve customer issues. So, how can you meet these expectations while also decreasing your cost to serve? Dig into these resources to learn more.
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Keeping up CX with cloud contact center solutions
By: InflowCX
Type: Case Study
When this home retailer began to struggle with the limitations of their on-premises contact center system, they sought out a cloud-based solution that could offer them the self-service capabilities and omnichannel services they needed. That’s when they found InflowCX. Browse this white paper to hear the full story.
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GoSecure’s security suite in action
By: GoSecure
Type: Case Study
With 74,000 active members, Nova Scotia Pension Services Corporation (NS Pension) has to handle a large volume of highly sensitive member data, putting them at increased risk for cyberattacks. Download this case study to learn how GoSecure provides insights to help NS Pension improve its security posture.
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Research highlights edge computing software & services potential
By: Schneider Electric
Type: Product Overview
Schneider Electric's Edge Software & Digital Services Program aids IT providers in creating recurring revenue through managed power services. It includes training, incentives, and support for partners to monitor critical infrastructure and resolve customer issues. Discover how to get certified and unlock new revenue streams.
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Unifying ITSM and ITOM with ITIL4
By: ServiceNow
Type: eBook
How can you realise the full value of your IT while breaking down silos across your IT management infrastructure? Download this ebook to learn how you can drive business performance by aligning ITSM and ITOM teams based on ITIL 4 principles.
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Focus: Securing the cloud
By: TechTarget ComputerWeekly.com
Type: eGuide
While cloud services' benefits of quick deployment and flexible scalability at a lower cost have driven enterprise adoption, security concerns continue to be a key factor in determining the extent and style of cloud adoption.
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Evaluating IT-as-a-service: cost, agility & benefits
By: Dell Technologies & Intel
Type: TechTarget Media
As-a-service IT can deliver significant business benefits like higher revenue, cost savings, and efficiency gains. This article overviews IDC research on how Dell APEX Cloud Services provide a cloudlike experience that improves agility and utilization. Read now to learn key capabilities driving transformative value.
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AI and ML Power Financial Services Transformation
By: AWS
Type: eBook
With the mission to put AI and ML in the hands of every developer, AWS provides a deep set of AI and ML services for financial services institutions of all sizes, and for developers across expertise levels, to help accelerate their journey. Find out more here.