Employee Service Delivery Best Practices
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Managing the third-party risk of non-employee identities
By: SailPoint Technologies
Type: White Paper
Over the last 7 years, the ratio of non-employees to employees has increased by 48%.
Organizations utilize non-employee workers and services to supplement their workforce, but each of these non-employee entities presents an increase in third-party risk.
This white paper explores the important role identity management plays in third-party risk, and how non-employee identities present new demands to organizations’ existing authentication systems and protocols.
Download now and gain insight into the importance of non-employee identity security.
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Digital experience focus broadens to encompass employees
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This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.
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The 4 stages of employee experience platform evolution
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This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Transform your workplace: Key questions to ask your employees
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You can learn how to create the ideal workplace for your employees by asking them the right questions. Download this white paper to gain insights into what your employees value most in their workplace and how to use that information to improve your company culture.
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A Dynamic, AI-powered Approach for Employee Growth and Development that Improves Retention
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Read this paper for data-driven strategies to help your organization close talent gaps and boost employee satisfaction that will increase employee retention.
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How to have productive experiences for your employees
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How can an experience platform power employee productivity and engagement? By enabling you to remove friction from across your employee journey, meet employees in the channel of their choice, and deliver meaningful, personalized engagement where and how they work. Browse this guide to learn more.
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36 ways your HR team is wasting time – and how to fix it
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Employee-guided payroll eliminates 36+ tedious HR tasks by empowering workers to verify pay accuracy. A study shows this approach cuts payroll processing time by 90%. Read how single HR software and automation transform HR into strategic advisors, freeing them from data entry and error correction.
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Guide to using digital signage to boost employee morale
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According to a survey conducted by Monster, 45% of employees reported feeling unfulfilled in their current jobs, while 30% reported feeling unmotivated. This unrest has left many asking, how can we motivate employees and overcome these challenges? Read this blog to unlock 5 ways to use digital signage to boost employee morale and motivation.
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Embracing new era of productivity despite economic uncertainty
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Learn in this eBook how to empower your employees to easily use self-service, proactively resolve issues, and be more productive, wherever they are and however they work, with intelligent digital workflows on a unified platform.
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How to Have Productive Experiences for Your Employees
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Managing third-party identity risk
By: SailPoint Technologies
Type: Data Sheet
Today’s organizations no longer reside behind a digital perimeter, with countless other third-party entities presenting access risk. SailPoint Non-Employee Risk Management aims to bolster identity security by extending advanced governance controls to large and complex populations of non-employee users. Download this data sheet to learn more.
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Infographic: Boosting retail EX
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63% of retail frontline managers are thinking about quitting in the near future, according to research by McKinsey & Company. What is driving that level of employee dissatisfaction, and how can retail organizations boost employee experiences? Dig into this infographic for answers.
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Employee engagement: The secret to understanding your teams
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As organizations continue to struggle with the “great resignation,” many have started to build new strategies for driving employee satisfaction. So, how can you strengthen engagement and better understand what your employees really want? Browse this article to learn more.
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Why employee experience is a business difference maker
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Remote work and digital business have proven that employee experience is paramount in driving success through efficiency. This e-book explores different employee experience strategies and condenses them into 3 imperatives you can use to improve employee experience. Download the e-book now to unlock all 3 imperatives.
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Customer Insights: Employee Experience Testimonials
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To drive productivity across your entire organization, you need to give your employees frictionless experiences, at every touchpoint. Read this e-book to learn how ServiceNow customers are igniting great employee experiences that reduce costs and unlock efficiencies across their organizations – and how you can, too.
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How IT can boost employee and customer experience initiatives
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Unlocking seamless communication: Strategies for enhanced CX
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2023 Global Employee Experience Trends Report
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83% of surveyed organizations reported low levels of employee experience (EX) capability and that this negatively impacts their business success, according to a recent research report by NTT DATA. In the 83-page report, unlock strategies for enhancing EX at your own organization.
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Top Trends in the Modern Workplace
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For organizations looking to improve employee experience and modernize their workplace, AI, immersive technology and more are growing in popularity. In this video, hear from an expert about how these technologies are driving productivity for employees and improving collaboration across the enterprise.
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Why Strategic Automation Empowers Employees for HR and Workplace Services
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This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
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Why should you prioritize employee experiences?
By: ServiceNow
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Today’s fast-paced business world requires equally efficient employee platforms that can provide satisfactory experiences across the board. So, what strategies should you adopt to ensure that your employees are connected, unified, and productive? Browse this resource to learn more.
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Business Value of ServiceNow HR Service Delivery
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To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.
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Digitally transform your workplace for hybrid success
By: Logitech Inc.
Type: Analyst Report
Research shows that only 9% of office employees are either in the office full-timeor fully remote. The remaining 91% are hybrid. With this workforce shift comes the need for collaboration spaces and tech, and it has become crucial for offices to reflect these expectations. Access this guide to learn how to best accommodate your employees.
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Mice & keyboards shortcut the way to wellness
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Discover 3 small peripheral adjustments that make a big impact on driving companywide efforts for improved employee wellbeing in this white paper.
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How apple devices accommodate IT management
By: JAMF
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Many organizations have implemented choose-your-own device policies, resulting in increased employee satisfaction and comfort. Download this white paper to learn more about the benefits of employee device choice, as well as how Apple devices can easily accommodate these practices, and make device management easier for IT teams.
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Healthcare security: Non-employee identity management
By: SailPoint Technologies
Type: Product Overview
Healthcare is built on the backbone of shared knowledge. SailPoint Non-Employee Risk Management provides operational efficiency and minimizes risk by dynamically informing you exactly which non-employees need access, why they require it, and when it’s appropriate. Read on to learn more.
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How virtual desktops simply end user computing during lockdown
By: TechTarget ComputerWeekly.com
Type: eGuide
While desktop virtualisation is nothing new, the coronavirus pandemic has demonstrated the value of providing employees with seamless remote access. In this e-guide we look at the suitability of streaming applications via virtual desktop infrastructure to support employees working from anywhere.
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How much of an impact does your onboarding process make?
By: Espressive
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In an age where more people are less likely to stay at a long-term job, successful onboarding becomes even more essential. However, most companies still consider effective onboarding to be a challenge. Download this e-book to walk through 5 steps that are crucial for successful onboarding in your company.
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Digitalize your business without disrupting your employees
By: TeamViewer
Type: eBook
Now that your business has entered the digital transformation era, there is no going back. To succeed, you need resources that reinforce employee value. To unlock greater employee efficiency, there are three key improvement paths: Adoption, flexibility and support. Discover how TeamViewer Tensor helps you with all three in this eBook.
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Roadmap for combatting employee turnover & more
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To combat employee turnover many organizations have started to develop new employee retention and engagement strategies. But what exactly should companies be focusing on? What should your top priorities be when building approaches and how can you ensure success? Browse this guide to learn more.
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Managing the iPad in the Enterprise
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This Tech Guide discusses mobile strategies in the enterprise: manageability, cost, business benefits and - most important - how employees are dictating the need for it.
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Intro to customer identity & access management (CIAM)
By: Ping Identity Corporation
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For organizations that interact directly with end-users, customer IAM (CIAM) has been a growing necessity for several years. Regardless of the name, CIAM is vastly different from employee IAM, both in terms of approach and end goals. This white paper highlights the differences between the two and offers tips for getting started with CIAM.
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5 Steps to Boost Employee Productivity and Organizational Efficiency
By: ServiceNow
Type: White Paper
The culture of a workforce is one of the most important yet overlooked aspects of an organization. Empowering employees and fostering an environment of support creates higher productivity and satisfaction across the board, but many leaders and managers don’t know where to start. Access this guide for a 5-step roadmap for employee success.
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How it Can Save Time and Enable Better Hybrid Work
By: Logitech Inc.
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When the pandemic hit, most companies lacked a remote working strategy and many people had minimal remote experience. However, even with hybrid work now the norm, many organizations are still struggling to enable a consistently equitable meeting experience for remote and in-office workers alike. Access the white paper to learn more.
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Employee engagement: HR leader’s guide for success
By: Paycom
Type: Blog
Despite the fact that organizations that prioritize high engagement see 81% less absenteeism and 23% more profitability, 15% of today’s employees said they aren’t engaged at work whatsoever. So, how can organizations enhance their strategies and experiences? Browse this article to learn more.
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Developing an Integrated Customer and Employee Experience
By: Microsoft
Type: White Paper
Employees often use software that's much older and hard to use than the applications that customers use. Increasingly that gap detracts from both experiences. Learn how to fix it with our new guide to integrating both types of applications. Get it free in exchange for taking our brief survey on your employee experience platfrom purchase plans.
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Teaching Good Security Behaviors with Seinfeld
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If your organization struggles with employee engagement for security awareness training, you are not alone. Without the proper training, employees can expose a business to major threats, but it is no different if they are trained but do not retain the information. To get your employees interested in security training, read on to learn more.
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Enhancing EX in retail: 3 leaders’ discussion
By: Logile
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To retain their employees, and to attract new employees, many retailers are prioritizing boosting employee experiences. So, what technology can support retail organizations on that journey? Watch this webcast for guidance from 3 subject-matter experts.
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Top 5 imperatives for supporting EX and CX with IT
By: ServiceNow
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In this e-book, you’ll learn how, with the right strategy, IT leaders can empower employees, accelerate service delivery, and drive innovation - ultimately transforming the business. Read on to discover how a unified platform can help you can boost employee productivity and customer satisfaction with efficient digital experiences.
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Managing the risk of third-party identities
By: SailPoint Technologies
Type: Analyst Report
The efficiency demanded by modern business has led organizations to enlist more third-party workers than ever before. This KuppingerCole report looks at the options available for managing non-employee and other third-party identities, including a technical review of SailPoint’s Non-Employee Risk Management solution. Read on to learn more.
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A business case for being a good leader
By: Nexum
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While there is no single cause behind the cybersecurity skills shortage, many have drawn attention to employee burnout on account of severe management practices. This article looks at the effect that abusive management strategies can have on cybersecurity burnout, and advocates for the benefits of positive leadership. Read on to discover more.
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Future of Work
By: TechTarget ComputerWeekly.com
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In this extract from his book, The Future of Work, Jacob Morgan looks at the five key factors shaping the way we work.
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A smooth cloud migration in just 30 days
By: Atlassian
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A focus on employee happiness was the catalyst for Lucid’s migration to Atlassian Cloud, a process that took just 30 days. Thanks to solution partner Oxalis, Lucid increased time savings, employee satisfaction, and innovation, solidifying their position as a SaaS leader. Read this case study to learn more about their smooth transition to the cloud.
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Infographic: 3 hybrid work strategy tips
By: TechTarget ComputerWeekly.com
Type: Infographic
Many companies are in the process of creating or refining their hybrid work strategy. Planning a return to the office is complex: business and IT leaders must rethink and improve office spaces to ensure employee safety and support their new hybrid workforce.
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4 steps to building a digital employee experience (DEX) strategy
By: Tanium
Type: White Paper
Organizations of all sizes have very similar goals: keeping the workforce productive, including hybrid workers, lessening the burden on the IT help desk, and putting care into the employee experience. With the digital employee experience (DEX) being a focus of employee’s today, employers that get it right will succeed. Read on to learn more.
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SailPoint Non-Employee Risk Management
By: SailPoint Technologies
Type: Product Overview
For today’s organizations, manually reviewing and granting access can be error-prone and time-consuming. SailPoint Non-Employee Risk Management provides operational efficiency and minimizes risk by dynamically informing you exactly which non-employees need access, why they require it, and when it’s appropriate. Read on to learn more.
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Executing a strategic vision while improving user & customer experience
By: Atlassian
Type: eBook
In order to realize your businesses goals, architecting a strategy is not enough. This e-book looks at how leaders and teams establish a vision and coordinate to deliver that vision, as well as how adaptable and sustainable work and is transforming customer and employee experience. Read on to learn more.
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Weighing the Options for an Enterprise Mobility Strategy
By: TechTarget Security
Type: eGuide
In this E-Guide from SearchConsumerization.com, uncover the importance of an enterprise mobility strategy and learn more about the pros and cons of the top three options today: Mobile device management, mobile application management, and mobile information management.
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Mod Pizza Integrates Critical Applications with Boomi, Gets New Employees Productive on Day One
By: Boomi
Type: Case Study
Mod Pizza was founded in 2008, but 80% of the company’s growth has come since 2015. With this growth came challenges onboarding employees, as their collection of different IT tools made processing new hires difficult. Read the full case study to see how Boomi helped Mod Pizza adjust to their growing pains and increase employee productivity.
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Securing Corporate Data in the Age of Mobile Computing
By: TechTarget Security
Type: eBook
This Expert Briefing from SearchConsumerization.com discusses key tips for enterprises to allow employees to work from their personal devices while ensuring corporate data remains secure.