AI: What it is, and should you use it
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CCaaS 101: CX leader’s guide for success
By: Cyara
Type: eBook
With more and more organizations now working to prioritize customer experiences (CX), many have started to revamp their contact centers in order to keep up with changing expectations and new standards.
To do so, companies have begun to leverage cloud-based infrastructures and CCaaS solutions, as new tools like AI and advanced analytics.
But what exactly is CCaaS? What are its benefits and challenges? Is it worth the investment, and if so, how can your organization best implement it into your CX processes?
Browse this guide to gain more insight.
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A Computer Weekly buyer's guide to AI, ML and RPA
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Organisations are increasingly trusting artificial intelligence, machine learning and robotic process automation with their most integral processes. In this 16-page buyer’s guide, Computer Weekly looks at the evolution of productivity bots, the pros and cons of putting AI and ML applications in the cloud, and the growing number of injustices involving algorithms and automated decision-making.
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CW APAC, November 2022: Trend Watch: Artificial intelligence in APAC
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Artificial intelligence is becoming more commonplace across business. In this handbook, focused on the adoption of the technology in the Asia-Pacific region, Computer Weekly looks at what still stands in its way, Dell’s deep learning model, how AI can realise its potential in healthcare, and the pros and cons of using AI and ML applications in the cloud.
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AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
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9 business applications of AI/ML
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Navigating the complex landscape of artificial intelligence (AI) and machine learning (ML) adoption can be a daunting task, often leaving companies uncertain about the right starting point. Look no further than this white paper, which dissects 9 top business applications of AI, specific uses by industry, and more.
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Computer Weekly buyer's guide to customer insight
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In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
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Implementing GenAI: Use cases & challenges
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The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
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MicroScope – December 2023: What does the future hold for Industry 5.0?
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In this issue, we explore the future of Industry 5.0 to discover whether it's truly a tech revolution or just the next step in what has been promised since Industry 4.0. Also learn more about the risks and impacts of generative AI on data compliance and compliance, as well as seven steps you should take to engage customers while providing services
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Serving up server hardware
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In this e-guide, find out why some companies are still hanging on to older hardware, the pros and cons of different types of server hardware, and what one Chinese tech giant is doing in the microprocessor space.
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Artificial Intelligence 101: Jargon Buster
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Where once stood Big Data and Data Science, now stands AI and its younger sibling, Machine Learning. AI is red hot. And stuffed with jargon. Whether you are an IT professional looking to see how AI can benefit your organisation, or an entrepreneur looking to launch an AI-fuelled start up, this Jargon Buster will help to throw the trend into relief.
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Explore artificial intelligence in ITSM and the tool options
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Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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Computer Weekly - 27 October 2020: Pet project: How Pets at Home cares for customers with data analytics
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In this week's Computer Weekly, we talk to the chief data officer of Pets at Home, about using data analytics to care for customers. British Airways had its GDPR fine reduced to just £20m – we ask what this means for data protection regulation. And we look at GPT3, the language prediction tool that could revolutionise AI. Read the issue now.
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A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
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Computer Weekly - 15 June 2021: Discovering great ideas - innovation at the Discovery Channel
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In this week's Computer Weekly, we talk to the owner of the Discovery Channel, about how collaboration software enabled a culture of innovation. Our latest buyer's guide looks at developments in cloud printing technology. And we hear from the technology chief at Rightmove about the online property site's digital transformation. Read the issue now.
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News update: Keep your finger on the pulse of the latest tech trends
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In this week's Computer Weekly, we find out how Formula 1 chief Ross Brawn is turning to digitization to enhance the fan experience of Grand Prix racing. We also learn how virtual reality is being used to deliver healthcare services. And our experts examine the ethical concerns around artificial intelligence. Read the issue now.
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MicroScope – October 2023: Automating repetition in storage and backup management
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In this issue, we explore how the growing hype of generative artificial intelligence is set to make change in the storage and backup management world, as well as the concerns and limits of the technology. Also, read about the importance of getting MSSPs and suppliers on the same page, and how SSC is moving to meet customer needs.
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Computer Weekly – 12 June 2018: How National Geographic uses tech to captivate its audience
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In this week's Computer Weekly, we find out how the world-famous National Geographic magazine is adapting to the digital age and using technology to better engage its audience. We ask what Microsoft's $7.6bn acquisition of GitHub means for the open source community. And our latest buyer's guide looks at developer tools. Read the issue now.
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Computer Weekly – 26 September 2023: Preparing for post-quantum cryptography
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In this week's Computer Weekly, our latest buyer's guide assesses the challenges for cryptography in the emerging era of quantum computing. Google Cloud experts explain how the internet giant is preparing its datacentres for a world of AI. And we examine the privacy, compliance and backup issues from generative AI. Read the issue now.
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What generative AI's rise means for the cybersecurity industry
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ChatGPT's cultural and economic ascent in recent months has led to an interest in generative AI as a whole, and that moment has included cybersecurity. However, experts differ on whether the moment is more steeped in marketing or emerging technology.
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Generative AI guide: Should you invest and implement?
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With predictions that generative AI’s impact on productivity could add trillions of dollars in value to the global economy (even annually), it has become clear that the technology isn’t going anywhere and will only grow in popularity. But what exactly are the most practical use cases for these solutions? Dig into this guide to learn more.
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AI: Beyond the hype
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Artificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?
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Azure OpenAI: The essential guide for IT managers
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Download this e-Book for a guide through the essential features and functions of Azure AI services, including its potential applications and the substantial benefits it can offer your organization.
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CW APAC – Tech Career Guide: Artificial intelligence
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Artificial intelligence roles abound in the era of digitisation. In this handbook, focused on AI in the Asia-Pacific region, Computer Weekly looks at AI ethics, how to make it as a machine learning engineer, Accenture's push for tech talent and cyber security research lab advice.
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Why should you migrate your contact center to the cloud?
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The recent push for cloud migration has a lot of customer service leaders questioning what it means for their contact centers and other legacy systems. However, if you’re not keeping up with these migration trends, you’re falling behind. Browse this guide to learn more.
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Gen AI in financial services: 8 strategies, 4 challenges
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Organizations from all industries are tapping into the power of generative AI, including financial services businesses. So, in what ways can generative AI revolutionize financial services? Discover 8 transformative strategies in this white paper.
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Trend Watch: Generative AI in APAC
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Organisations are starting to incorporate generative AI into their everyday processes. In this handbook, focused on GenAI in the Asia-Pacific region, Computer Weekly looks at how it's being deployed in healthcare, Australia's GenAI journey, the technology's relationship with the cloud and Red Hat's issues with source code.
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A Computer Weekly buyer's guide to modern software development practices
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The software development landscape is forever changing. In this 15-page buyer's guide, Computer Weekly looks at what it means to be a modern software developer, what's driving their innovation and how artificial intelligence can help build applications that make customers happy.
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A Computer Weekly buyer's guide to modern software development practices
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The software development landscape is forever changing. In this 15-page buyer's guide, Computer Weekly looks at what it means to be a modern software developer, what's driving their innovation and how artificial intelligence can help build applications that make customers happy.
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Red Hat OpenShift AI: Customer success stories
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Artificial intelligence and machine learning (AI/ML) technologies employ data to deliver business insights, automate tasks, and advance system capabilities. This e-book shows how organizations across industries are using Red Hat technologies to build AI/ML solutions that deliver real business value.
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Why AI adoption is a strategic imperative
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A Computer Weekly Buyer's Guide to Hyperautomation and Bots
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The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.
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Can AI take education to a new level?
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In this week's Computer Weekly, we examine how LLMs are being used to teach, support and assess students, enhancing education rather than impairing it. We look at how AI is impacting the semiconductor sector as big tech companies put off server upgrades. And we find out how GenAI is changing the way enterprise software works. Read the issue now.
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Contact center leader’s guide to improving CX journeys
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To keep up with modern standards for customer experiences, it has become critical for organizations to be able to connect with their consumers on all channels available. However, these must be continuously tested and monitored to ensure that they’re meeting those expectations. Browse this white paper to learn more.
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Computer Weekly – 13 April 2021: The evolution of RPA
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, our latest buyer's guide looks at the future of robotic process automation (RPA). Google's legal victory against Oracle over the use of Java APIs has huge significance for software developers. And we find out how expectations of IT have grown as firms prepare for the post-Covid workplace. Read the issue now.
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AI and ML Power Financial Services Transformation
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With the mission to put AI and ML in the hands of every developer, AWS provides a deep set of AI and ML services for financial services institutions of all sizes, and for developers across expertise levels, to help accelerate their journey. Find out more here.
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Customer experience insights guide
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According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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Computer Weekly – 4 July 2017: Be better connected in a wireless world
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In this week's Computer Weekly, we look at the latest developments in wireless technology and how to deliver secure and reliable wireless networks. We examine Microsoft's PowerShell scripting language to understand why it's such an important tool. And we ask CIOs what it's like to cross the divide and work for IT suppliers. Read the issue now.
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Computer Weekly – 2 May 2023: The ethics of military AI
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, as the defence sector looks into using AI to create autonomous weapons, we examine the risks and ethics of military AI. AWS is under fire for not providing vital emissions data to customers – we investigate. And we find out what IT security teams can learn from cyber warfare in Ukraine. Read the issue now.
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Computer Weekly – 24 October 2023: Brewing data insights at Heineken
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In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
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CW ASEAN – September 2018: Time to clear DevOps hurdles
By: TechTarget ComputerWeekly.com
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ASEAN organizations are generally aware of the benefits of DevOps, but lesser known are the pathways to success. What would an organization that has successfully implemented DevOps look like?
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Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work?
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now.
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Datacentres of tomorrow: What the future holds
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we take a look at some of the technologies that are being widely-tipped to become a mainstay of datacentres in the future. At the same time, it also touches upon some of the new and emerging technologies that look set to shake-up the way datacentres are managed, monitored, powered and cooled as well.
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Computer Weekly – 21 February 2017: How to develop mobile apps for business
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the emerging innovations and best practice in mobile app development. We find out how Microsoft and Amazon are opening up their artificial intelligence tools to developers. And GE's CIO discusses the digital transformation of one of the world's industrial giants. Read the issue now.
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CW Benelux August 2019: Dutch academic seeks the personality behind the cyber criminal
By: TechTarget ComputerWeekly.com
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There is at least one person behind every cyber attack, but beyond that insight, very little known is about them. Rutger Leukfeldt, senior researcher on cyber crime at the Netherlands Institute for the Study of Crime and Law Enforcement, has been trying to get inside the minds of hackers.
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Business Analytics: how AI is augmenting analysis, and bolstering data literacy shortfalls
By: TechTarget ComputerWeekly.com
Type: eGuide
Artificial Intelligence and human analysis have been coming together in recent years. Whether using packaged BI and data preparation tools, or languages like Python and R, business analysts and data scientists and engineers alike have been exploring the use of machine learning algorithms to augment their data analyses. Read more in this e-guide.
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How to achieve self-healing IT infrastructure with AI
By: ServiceNow and NTT Data
Type: eBook
In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
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CW Middle East - Oct-Dec 2019: Saudi banks trial biometrics in ATMs
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Biometric and blockchain technologies are being used in tandem to provide ID verification at Saudi Arabian cash machines.
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Getting a handle on AIOps and self-healing systems
By: TechTarget ComputerWeekly.com
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Reducing effort, reacting faster, preventing problems and improving understanding of the IT environment are the key benefits of AIOps, identified by analyst Forrester. To achieve these goals AIOPs platforms are increasingly making use of predictive analytics and automation to offer IT operations a level of self-healing.
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Computer Weekly – 6 February 2024: Generative AI – an early adopter's experience
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, as IT leaders start to implement GenAI in their organisations, we look at the experiences of one early adopter. Our latest buyer's guide examines the key security trends for 2024. And Microsoft's head of identity talks about a future without passwords. Read the issue now.