You've requested...

How a healthy CMDB helps you to deliver great business service quality

If a new window did not open, click here to view this asset.

Download this next:

IT asset tracking: Why having all the data won't suffice

To sustain, build, or even transform your business, you need to know the technology assets that drive it. And if your job is to track these assets, you need a clearer and broader picture of everything you have.

But how do you build a bigger and better picture of assets in your enterprise?

Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.

These are also closely related to: "How a healthy CMDB helps you to deliver great business service quality"

  • IT asset discovery: From visibility to workflow

    To sustain, build, or even transform your business, you need to know the

    technology assets that drive it.

    So how do you build a bigger and better picture of assets in your enterprise?

    Download this white paper to unlock a guide to unlock best practices for IT asset visibility, including:

    • Start with the data you already have
    • Build a strategy around data you need
    • Work with your operations management team to set up the discovery technology
    • And more

  • How to achieve self-healing IT infrastructure with AI

    The explosion of digital services is mirrored by a tidal wave of data from on-premises and cloud resources, logs, events, and metrics that is rapidly overwhelming IT services and operations teams.

    Just detecting and diagnosing service issues is almost a losing battle. And predicting and preventing service issues is often just a dream.

    But there is a way you can cope and even thrive through this inevitable change and growth: artificial intelligence for IT operations (a.k.a. AIOps), along with observability.

    In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.

Find more content like what you just read:

  • Aligning risk & service models for operational resilience

    Integrating an entity hierarchy into risk management aligns with CMDB and CSDM for risk visibility. Maturing from tactical to service-centric, it includes third parties, enhancing accountability and transparency. Read to build a robust framework aligned with business services and infrastructure.

    Download

  • Tanium & ServiceNow: Delivering Asset Management Peace of Mind

    99% of organizations using CMDB tooling that do not confront configuration item data quality gaps will experience visible business disruptions according to Gartner. So, how can you level-up your CMDB? Browse this e-book to discover how Tanium and ServiceNow deliver asset management peace of mind and can improve your CMDB.

    Download

  • Using AIOps to Thwart Data Breaches

    At 83%, a vast majority of businesses studied in the “2022 Cost of a Data Breach” report experienced more than one data breach. Take a look through this white paper to learn how, by leveraging AIOps, you can protect your organization from a similar fate.

    Download

  • Risk management: 5 stages to compliance

    Maturing your risk management program is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make better decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform.

    Download

  • Why efficient IT asset management requires a unified, automated platform

    Discover in this e-book how ServiceNow IT Asset Management can help your organization automate the end-to-end technology asset lifecycle with a strategic workflow, and the financial benefits to which you can look forward.

    Download

  • Why IT asset management requires a unified automated platform

    Discover in this e-book why the key to tracking any asset, anywhere is to manage IT processes in one place… and how ServiceNow IT Asset Management can help you get there.

    Download

  • 3 steps to optimizing technology asset investments

    In this e-book, discover the 3 essential steps to optimizing technology investments everywhere in the enterprise through a single unified platform.

    Download

  • Disaster recovery and business continuity: Essential guide

    Not only can a solid business continuity strategy protect organisations from reputational damage and lost trade, but – for those operating in regulated industries – it can also prevent firms being hit with downtime-related enforcement action.

    Download

  • ServiceNow Security Operations: The essential use case guide

    The skills shortage and increasing cyberattacks continue to challenge security teams, slowing their responses to security incidents. To help teams avoid disaster, ServiceNow developed Security Operations and the Now Platform. Learn about how these solutions work in this guide.

    Download

  • Prepare to meet evolving risk and compliance mandates

    To meet government disclosure mandates, firms require integrated risk and security programs. With a centralized platform, ServiceNow helps identify threats, contain incidents, ensure compliance, and report material events within required timeframes. Case. Read more about how ServiceNow enables robust risk management and expedites reporting.

    Download

  • An inside look at AstraZeneca’s IT

    In an industry where speed is everything, growing technology bottlenecks can hold you back. In this case study, learn how AstraZeneca adopted cloud automation technology, updated their provisioning, and improved compliance with the help of Morpheus Data. Read the study here.

    Download

  • Improve risk management by connecting business & IT

    Organisations that invest in resilience during times of uncertainty are better able to seize opportunity when it arises. In this eBook, discover how you can optimise operations, reduce costs and risk and boost resilience by connecting business and IT on a single platform. Learn more about Integrated Risk Management from ServiceNow in this ebook.

    Download

  • Spend smarter with the ultimate approach to ITAM

    Every organization is different, but this e-book is designed to offer insights and ideas on how to plan and execute your own successful IT asset management (ITAM) efforts for digital transformation. Read on to discover the top 3 ITAM challenges, their solutions, and the benefits you can achieve, including reduced risks and costs.

    Download

  • The state of IT Asset Management (ITAM)

    Reduced security risks, stronger audit performances: These are two of the many metrics that organizations leverage to measure IT asset management (ITAM) success. To discover other metrics, and to learn how to boost your ITAM program’s success, download this infographic.

    Download

  • Why optimizing ITAM maturity requires a platform approach

    Discover in this infographic why ITAM has a real opportunity to be a compelling force in the business of IT.

    Download

  • Optimizing cloud costs through visibility and automation

    FinOps teams need to align tech efforts with budget limits. ServiceNow Cloud Cost Management offers a unified platform to monitor hybrid cloud expenses, budget effectively, optimize resources, and deactivate unused services. Discover how to enhance your cloud efficiency and expenditure by reading the full content.

    Download

  • With FinOps, right-sizing cloud spend is easier than you think

    The unfortunate reality is that 40% of organizations overspend on cloud, with no reliable cost tracking in place, according to Gartner. Consider the advantages of FinOps, and make the most of your cloud budget, by reading this white paper. Outlined inside are practical best practices for managing cloud spend with FinOps and automation.

    Download

  • How IT can boost employee and customer experience initiatives

    Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.

    Download

  • Top 5 imperatives for supporting EX and CX with IT

    In this e-book, you’ll learn how, with the right strategy, IT leaders can empower employees, accelerate service delivery, and drive innovation - ultimately transforming the business. Read on to discover how a unified platform can help you can boost employee productivity and customer satisfaction with efficient digital experiences.

    Download

  • Explore artificial intelligence in ITSM and the tool options

    Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.

    Download

  • The Secret Weapon in the Fight Against Sprawl

    In this 3-part guide, learn about the ongoing battle against virtual machine sprawl and measures that can be taken when you've found an abandoned VM in your system. Access now to also learn about available automation tools that can be used to streamline virtualization duties and address VM provisioning and deprovisioning.

    Download

  • The state of IT asset management (ITAM)

    Research shows that 64.4% of IT leaders believe IT is increasingly held responsible for the business impact of its investments. With the goal of getting a better read on the state of IT asset management (ITAM), this report represents the collective findings of 450 IT leaders from across the globe. Read on to learn more.

    Download

  • Your look into the state of IT asset management (ITAM)

    Minimized security risks and audit performance/accuracy topped the list when organizations were asked, “which business metrics are used to measure the success of your ITAM programs?” Dive into this report, “A business view of IT asset management: Current state and near-term outlook” to learn about how ITAM is evolving.

    Download

  • Artificial intelligence in ITSM: Finding the right tools for you

    AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.

    Download

  • 50-page eBook: Configuration Management and CMDB for Dummies

    This 50-page eBook takes a deep dive into configuration management and CMDB – covering how to create a configuration management plan, build a healthy database, and align your plan to business use cases. Download now to get started.

    Download

  • Enabling digital transformation safely & confidently

    Your business is forced to defend against actual cyberthreats and potential ones. So, how can you bolster your security stance in the face of all these risks? Check out this e-book to discover 10 ways that a cloud-based platform with an integrative approach can help you do so.

    Download

  • Manual vs. automated network configuration & change management

    Picture this situation: A network operator makes a change to the configuration of a network device but may not have reflected that change in the CMDB. To prevent this from happening, review this solution overview for Orchestral.ai’s Composer Solution, which offers event-driven, automated change management for newly configured network devices.

    Download

  • Your roadmap for automating security processes

    Read this white paper to learn how you can transform your IT security operations and confidently support continuous digital transformation and innovation, with ServiceNow. You’ll discover how to save your IT security staff up to 8,700 hours a year while driving cyber resilience, with a single platform.

    Download

  • The Gorilla Guide to IT asset management

    Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.

    Download

  • Top 3 issues for today’s security operations teams

    Discover how you can save over $4 million a year while building efficient security operations with ServiceNow. By giving security, risk management and IT teams total visibility of cyberthreats, you can contain cyberbreaches 85% faster and boost security analyst efficiency by 3x.

    Download

  • 5 tips for digital transformation success: Tackling digital risk

    Read Digital Transformation & Risk For Dummies, 2nd ServiceNow Special Edition to learn how you can manage and tackle digital risk with a single platform that unlocks a common language between business and IT.

    Download

  • Same cyberthreat, different story

    Organizations like yours are reducing the cost and chaos of vulnerability management by orchestrating an automated response across IT asset management, risk and security. Read this story for a real, practical example of how it's done, helping you stay ahead of the latest cyberthreats and drive continuous improvements.

    Download

  • Break free from siloed automation

    Hyperautomation and low-code platforms speed up digital transformation, allowing quick app creation and process improvement. Integrating systems enhances productivity, reduces expenses, and offers clear insights into automation ROI and health. Discover how top firms streamlined operations and increased efficiency with hyperautomation.

    Download

  • Strategic flexibility through disaster recovery

    For an organization operating at and aiming for larger-scale markets, maintaining strategic flexibility is critical for managing the increased level of risk. ServiceNow’s Now Platform provides organizations with the opportunity to operationalize business continuity, disaster recovery, and crisis management. Read on to learn more.

    Download

  • How Your Next Technology Decision Could Impact Your ESG Goals

    The beginning of your ESG journey can feel daunting, but smart technology decisions can make the road much smoother. To get ahead of your sustainability goals, explore this ServiceNow guide to the top ESG trends and opportunities.

    Download

  • Lean ITSM Methods in Lean Times

    As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization.

    Download

  • Risk reporting: Tips for more effective board communication

    In today's digital era, effective board communication on risk is essential. As cyber threats grow with digital transformation, IT and security leaders must clearly convey organizational risks to the board. Access this white paper to learn more.

    Download

  • Comparison Guide: Guardicore vs. Traditional Microsegmentation Solutions

    One of the core elements of a good micro-segmentation solution is the ability to protect critical assets no matter where they are deployed or accessed. Read this comparison guide to learn about what makes Akamai different when it comes to zero trust segmentation and micro-segmentation offerings.

    Download

  • Anticipate, Prevent, and Minimize the Impact of Business Disruptions

    Read this guide to discover how you can enable confident risk-based decisions across business and IT by building a proactive, comprehensive and competitive resilience strategy—especially in times of uncertainty and disruption. Start building a resilience programme that can give you a competitive edge, with ServiceNow.

    Download

  • A Computer Weekly buyer's guide to intelligent workload management

    One huge advantage digital transformation brings with it is the phenomenon of intelligent workload management. In this 17-page buyer's guide, Computer Weekly looks at the various tools available, asset management best practices and the complications to look out for with hybrid and multicloud deployments.

    Download

  • Take a Load Off, Admin

    In this guide, find out specific goals and key processes to address before implementing an automated server virtualization platform. Access now to learn about the benefits of automation in 3 main areas: compliance, provisioning and configuration.

    Download

  • Expert Tips: Ten Essentials for Migrating Enterprise Desktops to Windows 7

    Enterprise desktop migration involves the full re-engineering of desktops, laptops and all related management systems across a company. Access this expert e-guide from SearchEntepriseDesktop.com to discover the 10 essential steps to simplify desktop migrations to Windows 7.

    Download

  • Proactive Field Service Roadmap: 5 Key Priorities

    This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.

    Download

  • The Essential Server Maintenance Checklist

    Even with the performance and redundant features of servers, increased workload consolidation and reliability expectations can take a toll on server hardware. Check these 14 tasks off of your to-do list to ensure that your servers run smoothly.

    Download

  • 3 critical steps to managing technology spend and risk

    In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.

    Download

  • 3 ways to accelerate productivity and innovation in the enterprise

    This ServiceNow white paper details 3 ways to accelerate enterprise productivity and innovation, including connecting processes, hyperautomating tasks, and orchestrating workflows. Read the full paper to learn how you can drive faster decisions, save time and money, and empower employees.

    Download

  • Creating Organizational Agility

    It is increasingly difficult to predict what will happen in even the next quarter, so the idea of planning a full year several months before that year began is obsolete. This white paper looks at organizational agility, an operating model that borrows from Agile in order to develop an ideology that can fuel a higher level of optimization.

    Download