You've requested...

Share this with your colleagues:

How a healthy CMDB helps you to deliver great business service quality

If a new window did not open, click here to view this asset.

Download this next:

5 CMDB best practices

A configuration management database (CMDB) is a time-tested method for organizing configuration resources and minimizing IT downtimes. But a healthy, high-functioning CMDB doesn’t happen by chance – instead, it requires methodical planning.

In this guide, you’ll get the chance to flip through five CMDB best practices for planning, executing, and sustaining a configuration management strategy that matches your enterprise’s needs.

These are also closely related to: "How a healthy CMDB helps you to deliver great business service quality"

  • Adapt your IT operations to a post-COVID-19 world: Here's how

    The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Most continuity and service scaling plans are designed only to handle expected IT disruptions such as natural disasters and sudden acquisitions, and it shows.

    Out of the pandemic, three IT weak points have revealed themselves.

    Dive into this guide to learn about the three IT challenges in the new world post-COVID-19:

    1. Keeping remote employees productive
    2. Eliminating outages
    3. Continue reading to learn the third challenge

  • IT Operations Management Book of Knowledge

    Overnight, the pandemic thrusted IT operations teams into the business spotlight. With unprecedented stressors on business and IT infrastructure, IT operations are under pressure to constantly adapt and embrace changes in stride.

    Suffice it to say there’s been some lessons learned in the process.

    Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies.

Find more content like what you just read:

  • AIOps for dummies guide

    Save a copy of this 81-page eBook to learn about AIOps, find out the challenges AIOps tools are designed to tackle, and to learn strategies for a successful implementation.

    Download

  • Bridging the chasm between mainframes and ITOM tools

    Information from all areas of the organization must be shareable with other systems to facilitate true automation and analytics capabilities. However, one crucial piece of infrastructure often gets left behind: the mainframe. Dive into this white paper to learn more about the discovery chasm between mainframe and IBM i and other enterprise systems.

    Download

  • Configuration Management and CMDB for Dummies

    Inside this 50-page guide, learn how to build and maintain a configuration management strategy that gives your organization full view into its infrastructure – and how to give your CMDB projects wings.

    Download

  • 5 pillars of ITOM discovery and visibility, explained

    ITOM decisions must be based on complete data; otherwise, errors are inescapable. Inside, learn about the five key ITOM enablers necessary to earn complete visibility into all areas of the infrastructure and optimized management of IT environments.

    Download

  • Traditional event management isn't enough: How AI can help

    Find out how machine learning and artificial intelligence tools can offer an alternative to traditional event management processes that can leave your systems vulnerable to outages.

    Download

  • Top 3 IT pains from the “new normal”

    In today’s remote work environment, three common IT headaches have emerged. Inside this guide, unearth the causes of these three distinct headaches—and learn how to start solving them.

    Download

  • Fact sheet: The Now Platform Paris release

    In this white paper, learn about ServiceNow’s Now Platform Paris release and its features, as well as the benefits you could achieve with it.

    Download

  • Add application context to infrastructure: Here's how

    Application service context is designed to turn CMDB data into actionable insights. Dive into this white paper to learn how to start adding application service context into your own infrastructure.

    Download

  • 3 IT challenges that follow speed and agility

    As enterprises reach unprecedented measures of speed and agility, 3 major challenges for IT arise. This guide evaluates each challenge—and proposes a solution.

    Download

  • Drive efficiency across IT service management and operations

    By integrating LogicMonitor’s industry leading monitoring solution with ServiceNow, it’s possible to see how your entire ecosystem is working, from infrastructure to applications, and are immediately notified when there are changes. Access this data sheet to learn more.

    Download

  • Why defining IT services is a necessary first step

    How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.

    Download

  • Keep you CMDB healthy and reliable with these tips

    Inside this CMDB playbook, learn how to set up your ServiceNow Discovery environment in a way that keeps your current configuration management list up-to-date and reliable.

    Download

  • It's time to introduce automation to your service desk

    How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.

    Download

  • 8 CMDB best practices you should know

    Setting up a CMDB is notorious in the IT industry for being “too difficult”. Click inside to find out 8 configuration management and CMDB tips, designed to help guide you through both the initial and post-implementation steps.

    Download

  • BCM & disaster recovery: Build operational resilience

    Business continuity management (BCM) tools are an effective way for organizations to ensure crisis preparation and disaster recover plans are in place prior to an unforeseen disruption. This solution brief highlights the key features and capabilities of ServiceNow’s BCM tool – read on for more information.

    Download

  • 3 reasons to combine ITSM and ITOM best practices

    Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.

    Download

  • Your roadmap to next-gen SAM

    Software adoption strategies that are a bit too gung-ho can quickly lead to wasteful spending – but keeping track of software assets manually is no easy feat, and is prone to lead to some expensive errors down the road. Inside, learn how ServiceNow's software asset management (SAM) tool can help.

    Download

  • When SAM meets CMDB, explained.

    Jump inside this guide to learn how to use the architecture of SAM platforms as a framework for the creation and maintenance of a CMDB – and as IT asset volume grows, how to keep it as scalable and accurate as possible.

    Download

  • Red Hat builds a robust CMDB: Here's how

    With IT hardware and software data siloed across business units, they were experiencing visibility challenges that were limiting decision-making capabilities. Dive into this case study to find out how Red Hat utilized ServiceNow CMDB to build a highly visible configuration database.

    Download

  • Security operations: Book of best practices

    Security automation is emerging as one of the most important capabilities in protecting an organization against costly breaches – saving users an average of $3.58 million more per breach than those who don’t automate security. Read this e-book to learn more about the how security operations have transformed in 2020.

    Download

  • Data visibility for the multi-cloud

    For companies that currently use or are transitioning toward multi-cloud deployment strategies, data visibility is everything. Data visibility allows organizations to stay ahead of security threats and compliance issues while remaining prepared to take on new initiatives. In this resource, find how a low-code framework for ITOM can help.

    Download

  • Transforming legacy IT into fast IT

    Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity.

    Download

  • Low-code PaaS: Bring new flexibility to app development

    Learn about a low-code PaaS app development offering designed for building apps quickly for ITSM, security operations, customer service, and beyond.

    Download

  • AIOps: Best practices for adoption

    Meeting SLA's, addressing outages and service degradations are crucial to building and sustaining the trust of the business in the IT organization. Read this paper to learn how AIOps can help.

    Download

  • How to map your security incidents and vulnerabilities

    ServiceNowReacting too slowly to a critical incident can have drastic consequences. In this guide, learn how you can benefit from the workflows and automation of this SOAR platform for faster security response.

    Download

  • How to transform inefficient GRC processes

    This resource reveals the 6 benefits of the ServiceNow Governance, Risk, and Compliance (GRC) unified platform. Learn how to effectively respond to security risks in real-time through continuous monitoring, prioritization and automation and uncover key use cases.

    Download

  • Configuration Management for Virtual and Cloud Infrastructures

    The top seven things to consider when managing configuration for virtual and cloud infrastructures.

    Download

  • How to minimize your GRC challenges

    Learn how to transform your GRC processes to increase performance across your organization and respond to business risks in real-time.

    Download

  • How FSIs can embed operational resiliency into everything they do

    Operational risk management is part of financial institutions’ DNA. But while it’s critical to react to operational risk, it’s even more imperative to identify operational risk proactively and take steps to avoid it. Download this white paper to review key insights from ServiceNow’s recent webinar on how to establish operational resiliency.

    Download

  • Governance, risk, and compliance: Use case guide

    Tap into this guide to see how an integrated risk program on a common platform can help continuously monitor for risk and compliance across the extended enterprise, holistically prioritize risk based on business impact to improve decision making, and much more.

    Download

  • Software asset management best practices

    Software asset management (SAM) can be a frustrating process, especially when it comes to the inevitable – and painfully manual – process of normalizing inconsistent discovery tool data. Open up this best practices guide to learn more about the SAM normalization process – and why your discovery tools might be failing you.

    Download

  • Overhauling an IT service provider for better business outcomes

    When the Driver and Vehicle Standards Agency (DVSA) wanted to overhaul their core IT processes and service desk, they realized that they needed to choose the right vendor to implement a solution and improve service without major disruptions. Check out this case study to learn how ServiceNow did just that while boosting user satisfaction by 74%.

    Download

  • The real financial impact of ServiceNow explored

    Inside this report from Forrester, take a closer look into the real financial benefits that have been directly tied to ServiceNow's IT management product suite using a variety of measurements.

    Download

  • Experts break down the nuances of a CMDB

    Watch FlyForm CEO Phil Davies and Senior Technical Consultant Steven Williams break down the nuances of a CMDB and how implementing and nurturing a CMDB is crucial to optimising an organisation's operations.

    Download

  • How to start ditching clunky IT service tools

    Old-school ITSM tools can be inflexible and inefficient, resulting in clunky and highly siloed service workflows. Find out how to start taking steps to ditch your organization’s legacy ITSM tool for one that supports organization-wide digital transformation objectives.

    Download

  • How ServiceNow can accelerate your security incident response

    Most companies manage security incident response with a manual process. This creates confusion and reduces the visibility an organization has. In this white paper, learn how with the Security Incident Response application of ServiceNow Security Operations, organizations can automate alert processing and accelerate their incident response process.

    Download

  • GRC continuous monitoring for compliance

    Learn how you can quickly respond to configuration issues based on the risk they present to your business with Continuous Monitoring from ServiceNow.

    Download

  • What to know about Advanced High Availability Architecture

    At the heart of Advanced High Availability (AHA) architecture is the goal to keep service disruptions at a minimum. In AHA architecture, each customer application instance is supported by a multi-homed network configuration. Download this guide for an AHA overview.

    Download

  • How to build business-wide resilience

    As businesses emerge from the initial COVID-19 crisis, they are coming under immense pressure to adapt their risk and resilience programs to the evolving effects of COVID-19 and other potential disruption. In this white paper, uncover 4 steps businesses can take to help them become more resilient, control risks and maximize productivity.

    Download

  • The essential security operations solution checklist

    Data breaches constantly threaten enterprises today. The biggest challenge that organizations face is coordinating incident response across the organization. Download this resource for access to an essential security operations solution checklist to help your organization better respond to security threats and vulnerabilities.

    Download

  • Disaster recovery and business continuity: Essential guide

    Not only can a solid business continuity strategy protect organisations from reputational damage and lost trade, but – for those operating in regulated industries – it can also prevent firms being hit with downtime-related enforcement action.

    Download

  • Tips for cybersecurity leaders on meeting with the board of directors:

    Read about the common challenges that IT, security, risk, and audit leaders often face when meeting with their board of directors and how to overcome them.

    Download

  • How to solve Shadow IT challenges

    As the popularity of SaaS-based tools continues to grow, the problem of “Shadow IT” grows with it. Inside, learn how to identify SaaS sprawl symptoms, how to identify rationalize redundant SaaS and software capabilities, and ultimately correct and optimize any licensing missteps.

    Download

  • IT Hygiene: Easy to understand, hard to achieve

    Improving IT Hygiene means creating a process to continuously identify assets, risks, and vulnerabilities across an environment and fixing them with speed at scale. In this solution brief, uncover the fundamental aspects of better IT Hygiene and explore Tanium’s IT Hygiene Platform. Read on to learn more.

    Download

  • 5 DevOps questions to ask your team

    DevOps can be a daunting investment – not just from a technological standpoint, but also accounting for the cultural, process, and organizational change required to build and deploy better software, faster. This guide challenges you to ask your team 5 DevOps questions for a stronger development strategy.

    Download

  • Modern IT ops practices vs. hybrid IT

    Download a copy of this expert E-Guide to learn about the latest and emerging IT ops, networking, and CMDB practices being used to tackle hybrid infrastructure management responsibilities, including a look at infrastructure-as-code (IaC) and configuration-as-code (CaC) tools.

    Download

  • AIOps-driven mainframe and IBM i insights

    IT Event Management software typically omits IBM i and mainframe systems – leaving organizations with a blind spot. Dive inside this white paper to learn about a way to implement AIOps-driven event management capabilities seamlessly across mainframe and IBM i data.

    Download