IT service and incident management software market overview
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Top 15 enterprise service management vendors, ranked.
By: Atlassian
Type: Analyst Report
Enterprise service management (ESM) platforms are designed to spread IT service management functionality throughout the rest of the enterprise – so that customer and employee experiences are equally innovative.
Inside this Forrester analysis, find out how the top 15 enterprise service management providers stack up against each other in Q4 2019. Using 23 unique evaluation criteria, learn how each provider matches up against common infrastructure and operations demands.
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DDoS protection: A comparison of 10 vendors
By: Neustar
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Distributed denial-of-service (DDoS) attacks are increasingly complex, and they frequently employ multiple attack types and strategies.
Industry reports continue to illustrate that no one organization is safe. The DDoS attacks that were once solely focused on gaming and retail organizations have spread to target a wide variety of organizations of all sizes and industries.
In this IDC MarketScape report, IDC compared 10 organizations that offer DDoS protection products and services. Read on to see which one is right for your organization today.
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The top Enterprise Service Management vendors ranked
By: Micro Focus
Type: White Paper
Enterprise service management (ESM) tools can easily keep IT on par with the scale and speed demands of modern business. But in an increasingly crowded IT service management market, it can be hard to quickly discern the key differences from one ESM vendor to the next – and ultimately choose the right platform for your business.
In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
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The top Enterprise Service Management vendors ranked
By: ServiceNow
Type: Analyst Report
In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
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Managed SD-WAN: How Verizon performed when tested
By: Verizon
Type: Analyst Report
Download this IDC excerpt to review an assessment of 10 communication service providers that provide SD-WAN managed services on a global basis, and their current capabilities, as well as future plans for delivering managed services.
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Analyst report: Summary of IBM's order management tool
By: IBM
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Open this analyst report to see a summary of IBM's latest order management tool, some pros and cons of this model, and expectations for the industry moving forward.
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IBM Network Services: How they performed in a 2019 vendor assessment
By: IBM
Type: Research Content
In a recent study, IDC examined 14 network consulting firms’ capabilities and strategies for helping customers transform their networks and operational processes. Find out how IBM Network Services performed when put to the test, and what capabilities they offer in this research excerpt.
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The vendor comparison guide to talent acquisition suites
By: Greenhouse
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In this IDC survey, explore talent acquisition software for medium-sized enterprises. Glean advice for soon-to-be technology buyers, and review the pros and cons of talent acquisition software vendors such as IBM, ADP, Greenhouse, and more.
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Automating the process of groups: Hitachi ID Group Manager
By: Hitachi ID
Type: Product Overview
Hitachi ID Group Manager helps make the administration of security groups and mail distribution lists faster, cheaper and more secure. To learn more, download this product brief and discover all of the ways Hitachi ID Group Manager can benefit your organization today.
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Users reveal proven methods for spinning disk to AFA migration
By: NetApp
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Read about peer experiences and insights into successfully migrating to all-flash storage. Download this report for tips on building a business case for all-flash storage, identifying success criteria for your project, and successful proof-of-concept testing.
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Learn about Hitachi's Identity, Password, and Privileged Access Managers
By: Hitachi ID
Type: Product Overview
The Hitachi ID Identity and Access Management Suite streamlines and secures the management of identities, groups, entitlements and credentials across systems and applications, on-premises and in the cloud. Download this product brief, to learn more about the Hitachi ID Suite and its three products.
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Hitachi ID Password Manager: Manage credentials across multiple systems & apps
By: Hitachi ID
Type: Product Overview
Download this product overview to learn how Password Manager can help lower IT support cost and improve the security of login processes at your organization today.
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Benefits and capabilities of Hitachi ID Identity Manager
By: Hitachi ID
Type: Product Overview
With Hitachi Identity Manager, organizations can move access changes out of IT to a mix of automated, HR-driven processes and request/approval workflows driven by business users. Download this solution brief to learn more about the benefits and capabilities of Identity Manager today.
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How to secure access to privileged accounts
By: Hitachi ID
Type: Product Overview
In this product overview, learn about the Hitachi ID Privileged Access Manager and how it can secure access to high risk accounts and groups, replace static, shared passwords with periodically changing random values, and much more.
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Melding automation into the IT service desk
By: ServiceNow
Type: Essential Guide
Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.
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AIOps: Success criteria and KPIs
By: ServiceNow
Type: Analyst Brief
As IT operations teams continually find themselves weighed down by increased service complexity, AIOps might be the secret to keep everyone’s head above water. Flip through this info-brief from IDC to learn where AIOps tools and practices come into play within typical ITOps silos.
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Three pillars that maximize cloud migration success
By: IBM
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Download this data-detailed IDC report which examines 3 key factors to ensuring accelerated app migration and modernization, along with 6 application initiatives gaining traction.
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How to protect your network against common threats
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The distributed nature of many organizations and the changing nature and scale of threats are creating new pressures related to network security. In this IDC study, learn how Forcepoint Next Generation Firewall can serve as a core component of organizations' efforts to protect their networks against common threats.
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Why visibility is so important - and how it can have a revenue impact
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Open up this IDC report to find out how nine organizations utilized discovery software to improve visibility into their data center and software stacks, increase auditing efficiency, and more, ultimately earning each organization an average five-year ROI of 470%.
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The worldwide SIEM software market: Key stats revealed
By: Splunk
Type: Analyst Report
According to IDC, the worldwide SIEM software market grew to $3.0 billion in 2018, a 12.4% increase year-over-year. The growth is a response to an organization's need to monitor, investigate and respond to security threats. Download the report to learn more and see what’s ahead for 2020.
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The SOC market: SecOps challenges, key market trends, and more
By: Optiv
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View IDC’s Technology Spotlight, sponsored by Optiv Security, to gain a deeper understanding of enterprise SecOps challenges, key SOC market trends, advanced capabilities in a SOC, and more.
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The real-world implications of Red Hat Ansible Automation
By: Red Hat
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Save a copy of this IDC research report, where real-world Red Hat Ansible Automation customers were interviewed about their experiences using Ansible Automation’s programmatic software to introduce automation into their IT processes – earning their organizations an average $1.17 million in savings per year, in addition to many other benefits.
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7 companies reveal the business impact of all-flash
By: Dell EMC
Type: White Paper
IDC interviewed several organizations to understand the impact of moving parts of their storage environments to Dell EMC Flash Storage. Read on here to see what the study's participants had to say with regards to the system's storage performance and scalability, operational efficiency, and ROI.
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ITSM blueprint: Best practices, success metrics, and more
By: ServiceNow
Type: eBook
How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.
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Why defining IT services is a necessary first step
By: ServiceNow
Type: White Paper
Download this white paper for a look into IT services best practices, action plans, and other resources designed to help whip your IT service quality into shape – and perhaps meet idealist IT goals in the process.
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Azure data protection: Selecting a strong backup partner
By: Veeam Software
Type: Research Content
Click inside this IDC report to learn how 5 organizations are using a 3rd party backup vendor, Veeam, to help them bolster protection of their Microsoft Azure and Office 365 environments.
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Develop apps faster without knowing countless programming languages
By: Appian
Type: Analyst Report
Open this IDC white paper to learn about low-code development platforms, and the time and money you could save by increasing the speed of development at your organization – without the need to know countless programming languages.
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Red Hat's Business Value vs. Unpaid Alternatives
By: Red Hat
Type: White Paper
Jump into this IDC study to get a firsthand glimpse into how several Red Hat products, including Enterprise Linux, OpenStack, and Ansible compare to other community-based, open source alternatives in terms of deployment costs, lifecycle management, and user productivity impacts.
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Build vs. buy: What's better for your IT notification program?
By: EverBridge Inc.
Type: White Paper
Digital transformation has made IT snafus more problematic than ever before, which in turn makes alerting the people who can get your programs back up and running mission-critical. In this white paper, learn about the pros and cons of building or buying an IT notification tool.
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Introducing new high-end storage platform requirements
By: Hewlett Packard Enterprise
Type: Analyst Report
This IDC white paper explains how market dynamics in the era of DX are driving new high-end storage platform requirements and how enterprises can harness technologies such as NVMe, AI/ML, and analytics to fulfill evolving workload and business needs.
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Reactionary IT is doomed to fall short
By: Splunk
Type: White Paper
Unplanned outages can have a disastrous impact on brand and business reputations. But is a reactive IT support strategy enough to prevent them? Open up this guide from Harvard Business Review to learn why predictive, AI-fueled IT support platforms are proving to be an essential component of the modern enterprise.
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DX in healthcare: The move to cloud based ITSM
By: ServiceNow
Type: White Paper
An increasing number of healthcare organizations are consolidating or replacing legacy service management tools with cloud based ITSM to drive digital transformation. Download this CIO by IDG paper to learn about the move to cloud-based ITSM and how it can help your organization, as well as 3 ServiceNow case studies.
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CW ASEAN: Trend Watch – Security
By: ComputerWeekly.com
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Artificial intelligence tools are becoming a vital part of the security arsenal for organizations and cyber criminals alike. In this handbook, Computer Weekly looks at how ASEAN firms are using AI to combat cyber threats and experts discuss the latest smart cyber security tools.
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Explore 9 common security mistakes
By: Involta
Type: White Paper
Without cybersecurity practices in place, a company could risk up to $4.43 million in breach costs, according to the Ponemon/IBM 2018 Cost of a Data Breach Study. Most companies should be very concerned about their security practices. In this white paper, explore 9 security mistakes that are commonly made over and over again.
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Red Hat Enterprise Linux's business value deconstructed
By: Red Hat
Type: White Paper
In this paper, IDC shares how 12 organizations use the Red Hat Enterprise Linux distribution to achieve the high performing infrastructures they need. Download to learn how RHEL enables enterprises to run highly available apps with fewer servers and less staff effort compared to other operating systems.
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Business value analysis of using Veeam and NetApp for backup
By: Veeam Software
Type: White Paper
IDC interviewed organizations supporting data backup and recovery environments with Veeam software and NetApp hardware to understand the business value of the combined approach. Read the results in this white paper, which also details the top 4 business benefits and an ROI analysis.
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A closer look at colocation providers
By: CoreSite
Type: Analyst Report
Step into this vendor profile from IDC to take a closer look at CoreSite's colocation and interconnection services, and how they stack up against other colocation providers on the market.
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A versatile platform for app development on the cloud
By: Oracle Corporation
Type: White Paper
Click to learn how Linux, one of the most trusted open-source operating systems, can accelerate your cloud-native application development processes.
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Ansible Automation: What’s it’s true business value?
By: Red Hat
Type: White Paper
With the ability to automate operational processes and tasks through the application development process, RedHat Ansible Automation enables better end-user products. Download this whitepaper to review the 3 operational benefits of Ansible Automation RedHat, and check it’s 5-year ROI.
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How 5 enterprises rethought their legacy ITSM and what they gained
By: ServiceNow
Type: Case Study
An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.
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How 5 enterprises rethought their legacy ITSM and what they gained
By: ServiceNow
Type: eBook
An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
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ITSM in healthcare: Improve clinical staff and patient experiences
By: ServiceNow
Type: Analyst Report
An increasing number of healthcare organizations are implementing service management platforms to improve their processes and meet rising expectations of patients and staff. Download this IDC paper to learn about the importance of leveraging a unified workflow platform in your HC organization, and the benefits associated with it.
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4 recommendations for airtight O365 protection
By: Veeam Software
Type: Analyst Report
In this snapshot, IDC breaks down the Office 365 vendor-customer shared responsibility model at-a-glance and from that spotlights 3 reasons why an O365 data protection strategy is essential. Download your copy to get this exclusive info and to view 4 recommended actions to help ensure your O365 protection is airtight.
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Hyperconverged infrastructure: What does the market look like and what should you look for?
By: DataCore Software Corporation
Type: Analyst Report
Hyperconverged infrastructure (HCI) is the next wave of converged infrastructure designed to minimize compatibility issues and simplifying management efforts. Read on to learn about the future of HCI and get started in planning your organization's strategy.
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Middle East IT Priorities 2017
By: ComputerWeekly.com
Type: eGuide
This year's Computer Weekly and TechTarget IT Priorities survey has revealed that over half of IT decision makers at Middle East based organisations are planning on reducing how much they send of IT staff, despite the growing importance of IT to business.
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2020: A multicloud world
By: Red Hat
Type: White Paper
When it comes to migrating to a public cloud or multicloud environment, applications can’t always transition with the same speed and efficiency. Strategies combining DevOps and containers optimize the transition while decreasing the risks. Read IDC’s take on Red Hat lets your organization access the best practices for cloud migration.
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Why your digital transformation project should begin with data management
By: InterSystems
Type: White Paper
Read this IDC technology spotlight for an example of a cyclical digital transformation platform and why it's necessary to have a technology that allows data to be discovered, catalogued, defined and accessed to pull it all together.
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Top Italian bank uses converged backup to eliminate protection silos
By: Cohesity
Type: Case Study
Read this case study to learn how one of the largest northern Italian banks eliminated harmful backup silos for good, successfully consolidated workloads, and automated recovery across their entire infrastructure using a hyper-converged data protection platform.
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10 reasons to consider migrating to new server technology
By: ComputerWeekly.com
Type: White Paper
Next-generation server technology offers significant benefits on older technology, promising to reduce costs, improve manageability and increase flexibility.
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Gain agility by migrating ERP workloads to public cloud: Here's how
By: Google Cloud
Type: White Paper
Download this white paper now to learn about the key challenges your mission-critical ERP workloads face and the solutions that Google Cloud provides.