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IT service and incident management software market overview

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Top 15 enterprise service management vendors, ranked.

Enterprise service management (ESM) platforms are designed to spread IT service management functionality throughout the rest of the enterprise – so that customer and employee experiences are equally innovative.

Inside this Forrester analysis, find out how the top 15 enterprise service management providers stack up against each other in Q4 2019. Using 23 unique evaluation criteria, learn how each provider matches up against common infrastructure and operations demands.

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