You've requested...

Share this with your colleagues:

10 Things to Consider When Choosing IT Service Desk Software

If a new window did not open, click here to view this asset.

Download this next:

195% ROI from an ITSM upgrade

Modernizing your IT service management (ITSM) and improving IT operations management (ITOM) can deliver great value by eliminating service outages and increasing IT productivity.

But at what cost to you?

Take a look at this cost analysis of an ITSM and ITOM upgrade and see how others have seen ROIs of up to 195%.

These are also closely related to: "10 Things to Consider When Choosing IT Service Desk Software"

  • IAM security case study: How to gain a 482% ROI

    According to a Forrester report, 80% of all confirmed breaches involve privileged credentials. A strong Identity and Access Management (IAM) platform is needed for any security-conscious enterprise.

    In this Forrester case study, uncover how an organization updated their IAM and achieved a 482% ROI over the course of 3 years, with a payback period of two months.

    Discover how the company:
    • Benefited from security administration savings
    • Reduced security-based service desk labor
    • Achieved faster integration with new security systems
    • And more

  • Examining the ROI and risks of chatbots, ITSM platforms, and more

    The consequences of slotting digital workspace, ITSM, and chatbot platforms into existing IT environments aren’t always readily apparent – especially when making the case to business stakeholders.

    Inside this Forrester report, read through an analysis of the benefits, costs, and risks associated with these investments. You’ll find an examination of workspace, ITSM, and chatbot tools measured by calculations of ROI potential, forecasted productivity earnings, operating costs, and more.

Find more content like what you just read:

  • Finding a phone system for your SMB

    This guide provides 7 steps that will help you find the right phone communications for your SMB.

    Download

  • Deploy unified communications: 5 challenges to consider

    In this white paper explore the challenges to consider when deploying unified communications, as well as benefits of UC, and how to successfully introduce the new technology to employees.

    Download

  • SaaS vs. On-Premises ITSM: 6 comparison points

    While IT service management (ITSM) was born and raised in the data center, SaaS-based ITSM platforms can deliver features on-premises infrastructure simply can't. Click inside to see how on-prem and SaaS ITSM hosting options stack up when compared head-to-head on factors like security, cost, efficiency, and more.

    Download

  • Guide to finding a new phone system for large companies

    This guide provides 7 steps that will help you find the right phone communications for your large business.

    Download

  • The benefits of a cloud-based VoIP

    In this e-book, see how a cloud-based VoIP service can help your business compete—and win.

    Download

  • CW Buyer's Guide: Desktop virtualisation

    This eight-page buyer's guide looks at desktop virtualisation and identifies some of the options IT directors must consider when planning a virtualisation project.

    Download

  • ISM Essentials Guide on Cloud and Virtualization Security

    Moving applications, development and data to the cloud means a new paradigm of IT and security management. You’ll need clear visibility into how data moves outside your organization, where it’s stored and who has access to it. This essential guide from ISM offers expert advice on security around your organization’s cloud computing efforts.

    Download

  • Cisco UCS: with vs without Zenoss Cloud

    If you're operating under Cisco UCS alone, you're not getting the most out of your service. Download this solution briefing to see how Zenoss Cloud paired with Cisco UCS gives you 8 added benefits versus just two without it.

    Download

  • A closer look at ITSM and ITIL

    In this expert e-guide explore the various benefits ITSM and ITIL can provide including maximizing ROI and more.

    Download

  • Top 12 enterprise service management vendors head-to-head

    In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.

    Download

  • How to buy backup and recovery tools

    This 81-page e-book is designed to provide you with valuable insights on overcoming common obstacles when choosing enterprise backup and recovery technology.

    Download

  • IT Handbook: Beyond PC’s: Navigating the New End User Client Landscape

    Access this expert guide to get an in-depth understanding of the various kinds of mobile devices that your environment needs to be able to support. Learn how trends such as consumerization and bring your own device (BYOD) can be utilized to boost productivity, mobility and efficiency.

    Download

  • Good vs. bad ITSM tools

    New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.

    Download

  • April Essential Guide to Data Protection

    In this Information Security Essentials Guide, gain expert insight into the increasing focus on data protection and uncover proven strategies for keeping your sensitive data secure. Explore topics including tokenization technology, 4 keys to DLP success, disaster recovery planning, and more.

    Download

  • Consolidate legacy apps into single platform for huge savings

    Oshkosh Corporation has made 15 acquisitions since 1996. While they've experienced great growth, they've been left trying to consolidate multiple service desks and other disconnected IT tools. Access this case study to find out how Oshkosh was able to consolidate their legacy tools into a single unified IT management platform.

    Download

  • Take a look at this RPA landscape

    Jump into this resource to get a peek at how experts are predicting robotic process automation (RPA)'s 2019 will pan out, including notable market shifts, major technology disruptions, and emerging RPA use cases.

    Download

  • 7 predictions for RPA in 2019

    Jump into this resource to get a peek at how experts are predicting robotic process automation (RPA)'s 2019 will pan out, including notable market shifts, major technology disruptions, and emerging RPA use cases.

    Download

  • Expert Tips: Making ITSM Part of Your IT Strategy

    In this e-guide learn how to protect your organization’s overall value by utilizing ITSM. Discover why it is important that your IT strategy and service desk operations go hand-in-hand, which three ITIL service operations to use to ensure value throughout the service lifecycle, and learn how service desk can prepare to support these activities.

    Download

  • E-Zine: Enterprise CIO Decisions: Running Lean in 2010

    Technology decision makers in the enterprise are under pressure to deliver results on tight budgets while streamlining efficiency, cutting costs, and reducing risk for their organizations. Read this E-Zine from Enterprise CIO Decisions to find out how ITSM, outsourcing and technology are combining to make IT a lean, mean fighting machine in 2010.

    Download

  • AI-driven IT service management, explained

    Inside, learn about the core components of an AI-driven IT management and service management suite built around natural language processing and machine learning, and get a firsthand glimpse into how it can streamline your IT operations.

    Download

  • IT in Europe: Taking control of smartphones: Are MDMs up to the task?

    In this Special European edition of Information Security magazine, gain key insight into the increasing risks of mobile devices and the strategies and tools needed to mitigate them. View now to also explore VDI security, cybersecurity threats, IT consumerization deluge, and much more.

    Download

  • 6 benefits of leveraging unified communications as a service

    Learn how you can transform your professional services business with unified communications as a service, and deliver superior customer experiences. Explore 6 key benefits of leveraging cloud communications tools, and real-life case studies of businesses that used the cloud to solve key problems.

    Download

  • The Total Economic Impact Of Microsoft Office 2010

    In March 2010, Microsoft commissioned Forrester Consulting to examine the total economic impact that enterprises may realize by upgrading from Microsoft Office 2007 to Microsoft Office 2010.

    Download

  • Different office scenarios and the phones they require

    In this white paper, learn about difference scenarios companies may deal with when selecting phones for employees, and which types of phones are the best choice for each scenario.

    Download

  • Essential Guide to Threat Management

    Our Expert Essential Guide to Threat Management explores the best ways to defend against modern threats and targeted attacks. Malicious insiders have placed a bull’s eye on your organization’s back, waiting to strike at just the right time.

    Download

  • Bringing System Management to Messaging & Collaboration

    The fast growing interaction between email, collaboration and social media is creating new management pressures. Analysts Bernt Ostergaard and Clive Longbottom offer answers in this paper from Quocirca.

    Download

  • From on-prem to cloud-based: The evolution of UC

    Unified communications technologies keep evolving as new applications emerge in response to changing work styles. Learn about one of those applications in this expert guide, and explore the evolution of UC and how it got to where it is today.

    Download

  • Can migrating to Win 10 accelerate your digital transformation?

    Download this infographic to learn how deploying Windows 10, in a virtualized environment, can turn your upgrade into a springboard for digital transformation.

    Download

  • Guide: Migrating from Windows XP to Windows 7

    This Computer Weekly Buyer's Guide gives you the facts and advice you need to migrate your organisation from Windows XP to Windows 7.

    Download

  • Cloud UC: Zoom's PBX offering

    In this expert guide learn about leading vendor Zoom and their new cloud PBX offerings, which use desk phones from Polycom and Yealink that integrate with contact center products from Five9 and Twilio.

    Download

  • Analyst report: monitoring containers elevates metrics

    Because containerized microservices are such dynamic environments, monitoring them can be complicated. To take control of container monitoring challenges, download this Forrester report that dives into the impacts of microservices metrics and strategies.

    Download

  • IT in Europe: Security in the Cloud

    Although cloud computing offers the ability to be flexible and agile at lower costs, many organisations are still hesitant to adopt because of one concern – security. This SearchSecurity.co.UK E-Zine explores the security challenges of cloud computing and offers expert advice for defending against the latest threats and mitigating risks.

    Download

  • Network-Powered BYOD - A Case Study in Simplicity

    BYOD has already found its way into most higher-education environments. This expert white paper provides insight into how campus-based IT departments can use cloud solutions to bring BYOD under control and truly unlock the productivity it promises while keeping the network secure.

    Download

  • The battle to secure all endpoints

    Users accessing corporate data, apps, devices, on laptops or off-premise, is at an all-time high and businesses must increase their security. Explore ways your organization can shrink its security gaps and risks with Single-Sign On (SSO).

    Download

  • Musings on data centres – volume 2

    Analyst Clive Longbottom discusses the key issues in managing and designing datacentres, in this series of 12 articles.

    Download

  • 9 IT migration best practices to keep in mind

    Read through 9 best practices for moving IT operations and data assets to a cloud or managed IT services provider securely, efficiently, and without risking buyer's remorse further down the road.

    Download

  • How to provide customers with better help desk experiences

    Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.

    Download

  • CW Buyer's Guide: IT Tools

    This Computer Weekly buyer’s guide to IT tools shows how you can use software and systems to improve the running of your IT department.

    Download

  • ROI of Dell's Workforce Enablement Solutions

    Read this analyst report to learn about the ROI of Dell's Workforce Enablement Solutions, and find how you could reach an 8-12% increase in employee productivity.

    Download

  • Using cloud-based collaboration tools for business agility

    To keep up in our competitive world, companies are shifting their focus on improving innovation and business agility. The right collaboration tools help makes it easier for an organization to adapt to market changes and evolve their business faster. Learn about using cloud-based collaboration tools to transform your company.

    Download

  • Legacy vs. Next-gen ITSM

    This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.

    Download

  • The real-world impact of Jira Service Desk

    Inside this economic impact analysis from Forrester, discover how leading IT analysts have quantified Atlassian’s Jira Service Desk platform and its impact on real-world IT service management strategies.

    Download

  • The newest stage of desktop evolution

    Download this white paper to learn what the latest suite of FUJITSU Desktops can bring to the desks of your workforce, boasting some of the lowest power consumption rates available, enhanced automation capabilities, and advanced biometric security features.

    Download

  • Presentation: The BBC’s Unified Communications Strategy

    Steve Shepherd, head of IT and business alignment at the BBC, explains how unified communications technology is transforming the BBC.

    Download

  • The benefits of workforce management: Explain it to your boss

    Many contact centers still haven't discovered the benefits of workforce management software, so managers looking to make the pitch to execs may be faced with opposition. Read this white paper to learn the numerous benefits of workforce management software, and advice on how to pitch the upgrade to your execs.

    Download

  • Survey results: State of enterprise communication and collaboration

    While 43% of survey respondents said voice and video calling was their preferred method of communication, 57% said they would rather use email, IM or collaboration applications. Explore more findings from AudioCodes State of Communications and Collaboration Survey in this report.

    Download

  • How Phoenix Children's Hospital defends against hackers

    In this case study, learn how Phoenix Children's Hospital used CylancePROTECT to help protect against attackers hacking into patient data and disrupting hospital operations.

    Download