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Smart Technician Transforms How Technicians Maintain Equipment

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Key challenges of remote site troubleshooting

Some of the key challenges of remote site troubleshooting include:

  • Lack of expertise at the remote offices results in senior IT personnel traveling to troubleshoot the problem
  • Not having the appropriate resources in place to solve the problem locally
  • Lack of standardized test parameters and documentation makes problem triage more difficult and time-consuming to ultimately resolve

Can you relate to these challenges?

If so, download this white paper to explore strategies that your organization should consider when looking for ways to help the on-site network technician become more capable of identifying and resolving problems on their own.

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