Smart Technician Transforms How Technicians Maintain Equipment
By: Hewlett-Packard Enterprise View more from Hewlett-Packard Enterprise >>
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Empower your workforce with augmented reality
By: TeamViewer
Type: Product Overview
In maintenance and inspection, technicians need both of their hands to perform physical tasks, but paper-based instructions, manual data entry and complex documentation requirements add extra steps and time to the process.
With smart glasses, the technician can see all relevant information, checklists, and diagrams directly in front of his or her eyes – in a simple step-by-step manner. Read on to learn how you can you digitize your knowledge with augmented reality instructions to enable faster processes and better results.
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Guide to Choosing the Right Remote Support Tool for a Remote Workforce
By: GoTo
Type: eBook
The demand for remote support has jumped since the pre-pandemic days, as have the number of technicians working remotely.
But standardizing on a single remote support solution for customers and internal employees can reduce complexity and increase satisfaction.
Download this e-book to discover the 5 most important factors to consider when evaluating remote support solutions.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
Field service organizations enhance operations by integrating AI and generative AI, automating tasks and empowering employee focus on critical work.
For instance, generative AI creates knowledge articles and work orders, offering new opportunities. Starting with one AI use case and scaling up can boost efficiency, reduce costs, and improve customer service. But success requires risk awareness, an iterative approach, and accurate data.
Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Downtime during meetings is costly: How to change that
By: Logitech Inc.
Type: White Paper
Meeting spaces have evolved over the years. They are more technically advanced than ever before which means they are also more complex. When these systems go down, it impacts your costs, productivity, and even employee satisfaction. However, with the right meeting room solution, you can avoid this pitfall. Read on to learn more.
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4 ways Rescue remote support helps customers save
By: GoTo
Type: White Paper
Remote support solutions are designed to help organizations save what they value most: time and money. By using Rescue remote support, a Forrester study found a three-year 395% ROI with payback in less than six months. Discover the 4 ways Rescue helps their customer save in this white paper.
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Quick guide to remote support security
By: GoTo
Type: White Paper
Today’s remote end-users and technicians need tools that can keep up with ever-evolving cyberthreats and an uptick in malicious actors. Are your current remote support tools up to the task? Read this white paper to access 4 critical remote support security requirements.
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6 ways technology can help today’s fleet managers boost ROI
By: T-Mobile for Business
Type: eBook
In this e-book, uncover the 6 key areas where smarter, integrated fleet management technology can help you tackle your challenges head on.
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17-page e-book: Automating network management
By: Auvik Networks, Inc.
Type: eBook
In this 17-page e-book, discover 20 ways that you can enhance productivity and profitability at your MSP.
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Computer Weekly – 16 January 2024: All eyes are on the Post Office scandal – at last
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, 15 years since we first revealed the plight of subpostmasters, and four years since their High Court victory, the UK public and government are getting behind the victims, thanks to a TV dramatisation of the scandal. We look at plans to quash convictions and analyse Fujitsu’s role in the scandal. Read the issue now.
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Requirements of the modern IT help desk
By: Atlassian
Type: eGuide
The modernization of end-user technology, combined with today’s more tech-savvy employee, means IT help desks are fielding more complex service requests than ever before. Download this custom TechTarget e-Guide to discover the requirements of the modern help desk and how you can equip your employees for success.
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Proactive customer service: The key to enhancing CX
By: ServiceNow
Type: eBook
Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches for help set in place. But where do you begin building these strategies? Access this e-book to learn more.
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A Computer Weekly buyer's guide to video conferencing and collaboration
By: TechTarget ComputerWeekly.com
Type: eGuide
In this 17-page buyer's guide, Computer Weekly looks at how employers can support a future of flexible working, with video conferencing, collaboration, augmented reality and unified comms technologies all lined up to play a part.
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Selecting an internet provider for your K-12 school
By: Cox Communications, Inc.
Type: White Paper
As schools continue to become more reliant on internet access and technology, it has become critical for schools to ensure that their infrastructure and connections are as advanced as possible. However, quality internet access can only be achieved with a quality service provider. Browse this guide to learn more.
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Leader’s guide to ISPs and education
By: Cox Communications, Inc.
Type: White Paper
Whether they have hundreds or thousands of students, higher education institutions need reliable internet that can undergird successful learning experiences. Because of this, selecting the right internet service provider (ISP) is a critical decision for IT leaders. To unlock a leader’s guide to choosing an ISP, download this white paper.
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Navigating Post-Pandemic: Field Service Trends & Insights
By: ServiceNow
Type: White Paper
Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.
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17 ways to boost network efficiency and capacity
By: Auvik Networks, Inc.
Type: White Paper
Auvik streamlines network management with real-time visibility & automation. Discover devices instantly, backup configs automatically, monitor traffic flows, and resolve issues fast. Read how IT teams dramatically improve efficiency and mitigate risk in this white paper.
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How to use augmented reality to transform your field service
By: TeamViewer
Type: eBook
In this e-book, you’ll discover how real-time synchronicity can improve field service operations. You’ll also find out how augmented reality-enabled platforms can empower field technicians with remote expert assistance, providing step-by-step workflows on wearable devices to boost knowledge retention, safety, and compliance. Read on to learn more.
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Overcome 4 obstacles to remote support
By: GoTo
Type: White Paper
In this white paper, discover 4 obstacles to providing enterprise remote support and how to overcome them.
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7 Benefits of Adopting Smart Manufacturing
By: AWS
Type: eBook
To discover 7 reasons why you should consider adopting smart manufacturing at your organization, and to find out how businesses like Tyson Foods have benefited from smart manufacturing, check out this e-book.
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Get to market faster: Core advantages of AWS’ AI & ML services
By: AWS
Type: eBook
This AWS e-book outlines 7 ways manufacturers can adopt smart cloud solutions to maximize productivity, asset uptime, quality, safety, revenue streams, supply chain visibility & sustainability. Read now to learn how AWS services & partners enable smart manufacturing.
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Is proving short-term unified communications ROI really necessary?
By: TechTarget Security
Type: eGuide
This expert E-Guide takes a close look at the different ways ROI can be determined. Uncover how UC is being justified in organizations, how to take full advantage of its benefits and what you can expect from UC in the future.
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CW Middle East Oct to Dec 2017
By: TechTarget ComputerWeekly.com
Type: Ezine
This year the Gitex event in Dubai had a focus on how technology is disrupting organisations across the Middle East. One of the main themes of discussion was smart cities and with Dubai recognised as a world leader, this was no surprise.
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CW Europe: December 2016 - February 2017
By: TechTarget ComputerWeekly.com
Type: Ezine
Security continues to be a huge pan-European challenge for governments and businesses harnessing the latest technologies. In this quarter's CW Europe, we feature two articles focusing on security in Europe and what authorities and IT firms are doing to reduce risks.
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6 Point SIEM Solution Evaluation Checklist
By: TechTarget Security
Type: eGuide
This E-Guide from SearchSecurity.com explores the top six evaluation criteria you should keep in mind when investing in a security information and event management (SIEM) solution. View now to learn more!
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Computer Weekly 19 May 2020: Ocado makes the friendly workplace robot a reality
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how Ocado is making robot-human collaboration a reality. Unified com-munications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we exam-ine the data privacy challenges. Read the issue now.
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How ServiceNow is transforming customer service delivery platforms
By: ServiceNow
Type: Case Study
With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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CW Innovation Awards: Sime Darby ups ante in service management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
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E-guide: Taking full advantage of the benefits of mobile unified communications: Best practices
By: TechTarget Security
Type: eGuide
In this SearchUnifiedCommunications.com e-guide, learn the applications, technologies and benefits associated with mobile unified communications (UC) and uncover how you can start taking advantage of them today.
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Data management for the distributed workforce
By: Panzura
Type: Product Overview
The challenges of data management, security, and access are nowhere felt more strongly than edge environments. This data sheet explores how Panzura Edge brings the resilience, security and access control of CloudFS to the distributed workforce across a number of use cases. Download now to learn more.
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MSP: How to step in & save your client from cyberattacks
By: TruGrid
Type: Case Study
Download this case study to discover how a regional MSP used TruGrid to reduce the exposure of a global real estate firm to cyberattacks.
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BYOD initiatves in education: Why a stable wireless LAN is required
By: TechTarget Security
Type: eGuide
Discover the benefits a BYOD or iPad-in-the-classroom program has to offer, and learn why a stable wireless LAN is vital to their success.
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Finding the right POTS replacement strategy for your organization
By: ARG, Inc.
Type: Data Sheet
Check out this data sheet to learn about 3 POTS/analog line replacement options as the Verizon Business 2022 deadline approaches.
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8 often-overlooked benefits of a powerful cloud-based EAM solution
By: ServiceNow
Type: eBook
In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.
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The Total Economic Impact of Ensono IT Infrastructure Management Services
By: Ensono Limited
Type: Analyst Report
In today’s evolving workforce, enterprises considering outsourcing must look beyond hard cost savings to enable activities that accelerate innovation, improve retention and create differentiation, according to a Forrester report. Access now to explore the ROI enterprises may realize by deploying Ensono’s IT infrastructure management services.
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Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist
By: TechTarget Security
Type: eGuide
Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business.
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Discover new AI services on AWS: Case study
By: AllCloud
Type: Case Study
GmbH, is a telematics specialist company that decided to move its GPS FLEET software solution to the AWS cloud. This enabled the firm to develop innovative AI services soon afterwards, such as its Health Index for machines. Access the case study here to learn more about how to unlock AI services with your move to AWS.
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3 must-have modernization strategies for hospitals
By: Airstrip Technologies
Type: White Paper
Read this white paper to learn how hospitals are streamlining processes and implementing mobile technology that combines third-party integration, interoperability, and communications in ways that improve workflows and optimize staff efficiency.
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CW APAC: Trend Watch - Internet of Things
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, Computer Weekly looks at how APAC firms are putting the internet of things to good use in an increasingly connected world, yet technology integration and security concerns are holding back widespread adoption.
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Simplify desktop management and reduce costs by up to 40%
By: DellEMC and Intel®
Type: eGuide
This white paper goes over what organizations have to gain - and lose - from virtual desktop technology.
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Using LTE to send IoT data to the cloud or data center
By: Cradlepoint
Type: Product Overview
Open this solution brief to learn how to use LTE to send IoT data to the cloud or data center.
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Remote Monitoring of IoT Data: Strategies and Obstacles
By: Cradlepoint
Type: Product Overview
Sensors at the network edge can power business intelligence through IoT data. Unfortunately, these sensors can also present significant networking challenges. Download this overview to discover four of those issues, and to learn about a way that your business can address them.
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Big Data and Analytics Applied to Oil and Gas
By: TechTarget ComputerWeekly.com
Type: Essential Guide
Companies that leverage data to optimise business processes will not only survive, but thrive during market downturns, and dominate the industry on the next upswing, this report from Quorum argues.
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Global payroll and compliance: HR leader’s guide
By: ADP
Type: Research Content
With 50% of financial leaders reporting that they expect the personal liability of compliance professionals to increase, it’s no wonder that companies have started to step up their game. But for those who haven’t, what are the best ways to overcome the effects of these new legislative changes? Browse this report to learn more.
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Computer Weekly - 16 February 2021: How Covid-19 has hit IT salaries and job prospects
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our salary survey reveals the impact of the coronavirus pandemic on IT professionals' wages and job security. A potentially deadly cyber attack on a US water plant highlight the risks to critical infrastructure. And we find out how NHS Scotland is using tech to support its vaccine roll-out. Read the issue now.
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Case study: Emissions firm scales fast with IoT
By: Particle
Type: Case Study
Qube is a company that provides an emissions monitoring solution to oil and gas companies. The company faced scaling issues with its hardware and partnered with Particle to gain integrated cellular connectivity and OTA updates. Read the details in this case study.
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How a transportation department connects IoT devices
By: Cradlepoint
Type: Case Study
Building and maintaining transportation infrastructure for over 6.8 million residents, the Indiana Department of Transportation (INDOT) depends on IoT devices to ensure safety. In turn, those IoT devices depend on reliable, secure network connectivity to run smoothly. So, how does INDOT support such connectivity? Find out in this case study.
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Expert guide to mobile unified communications: Implementation best practices
By: TechTarget Security
Type: eGuide
This expert e-guide uncovers the benefits of mobile UC, best practices for implementing fixed mobile convergence and mobile UC solutions as well as products that will make the execution easier.
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4 types of server hardware and their pros and cons
By: TechTarget ComputerWeekly.com
Type: Infographic
Servers host applications, manage files and perform analytics. Any organization can benefit from the power and versatility that servers provide, but it can be difficult to know which types of server hardware to choose. In this infographic, we take a look into the major types of servers, their advantages and disadvantages.