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Are you making your users pay a Time Tax?

Time tax refers to the irritating, inefficient, and time-wasting processes imposed on members of the public in exchange for public assistance.

Are you making your users pay a Time Tax?

Download this white paper and fill out the quiz to discover if you’re guilt of any of the common time tax pitfalls, and take the first step towards better user experience.

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  • IT Basics: Real-time Analytics

    In this new Computer Weekly series of e-guides, learn more about essential IT concepts, their definitions, applications and benefits. 

    To start, we get together everything you need to know about real-time analytics. Download the e-guide to learn about:

    • What is real-time analytics;
    • What are the main challenges and benefits of real-time analytics;
    • Use cases for real-time analytics in customer experience management;
    • And more...

  • 6 top business benefits of real-time data analytics

    Business truly moves more rapidly nowadays. Right-time is, more than ever, real-time. To keep pace, more organizations are investing in real-time data analytics so data is available to be analyzed, interpreted and visualized as it is created or changes in their source systems.

    In this infographic, we dig into the potential benefits of real-time analytics applications for organizations, including faster decision-making, increased business agility, better customer service and more.

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    When a Toyota shop was dealing with complex cases, where an expert is needed to assess and solve vehicle issues, they found a great deal of time and communication was required. Access this case study to learn how they decided to leverage a remote support solution with smart glasses to save time and increase customer satisfaction.

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    Capita enabled a transport operator to increase capacity, reliability, safety, while reducing journey times. Annually, this has saved about 1.3 million hours in maintenance and cut delay minutes by half a million. Discover how Capita secured a five-year contract under the to supply human resources for a major British rail operator.

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