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Capgemini: Fueling Business Innovation Through the Power of Cloud

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Going big: why companies need to focus on operational analytics

This report from Capgemini Consulting’s Digital Transformation Institute reveals the extent to which the search for competitive advantage has driven organisations to shift the focus of their analytical efforts away from customer-facing processes to back office operations, over the past three years.

Over two-thirds (70%) now put more emphasis on operational analytics initiatives than on consumer-focused processes. However, broad deployments remain limited and success even more so, with only 18% having both implemented analytics widely across operations and achieved desired objectives.

  • Game Changers – 18% of organisations have integrated most of their analytics initiatives with their business processes and have realised the anticipated benefits from their analytics initiatives.
  • Optimisers – 21% have typically realised early benefits from their analytics initiatives in a limited number of areas within their operations but have not yet scaled up to more complex initiatives.
  • Strugglers – 20% have integrated analytics in most of their business processes but struggle to realise the benefits.
  • Laggards – 41% are introducing analytics initiatives in their operations. They have mostly implemented proof of concepts but lag behind in terms of deriving benefits.

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