Case Study: How Technology Enables Specialization
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A culture of belonging is essential in the fight for diversity in the medical industry
By: XtelligentMedia Healthcare
Type: eGuide
In the past decade, and especially in the last five years, healthcare has been working to crack the code of embedding antiracism into the fabric of the industry through workforce diversity.
But far from the quotas sometimes conjured when imagining healthcare’s DEI workforce initiatives, the road to a more just and antiracist healthcare workforce must be paved with empathy, understanding, and a culture of belonging, according to G. Rumay Alexander, EdD, RN, FAAN, the senior equity advisory for the National Commission in Addressing Racism in Nursing for the American Nurses Association (ANA).
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CRM Evolves Towards Digital Customer Engagement
By: TechTarget ComputerWeekly.com
Type: eGuide
CRM has been a mainstay of enterprise software since the heyday of Siebel in the 1990s, starting with salesforce automation.
More recently, customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore. And, as with every other area of business IT, artificial intelligence/machine learning is coming into play. SAP Hybris and Salesforce’s Einstein are, for example, among the technologies available to CIOs looking to develop modern customer engagement capabilities.
Cognitive computing, closely associated with IBM, is emerging as a means of getting closer to customers. Luxury fashion e-commerce retailer Net-a-Porter is one outfit that is exploring such artificial intelligence in retail, and we feature here an interview with the CIO of the Yoox Net-a-Porter group.
CRM has also broadened scope beyond commercial companies managing relationships with their paying customers to, for example, healthcare and higher education, as the lead article in this e-guide displays.
Sports fans are another group of “customers” who, beyond ticket sales, would scarcely have been considered such a few decades ago.
CRM is evolving, both technically, and as a business discipline.
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4 steps to prepare for the AI-driven decade
By: Teradata
Type: Research Content
Leveraging data and AI to support business growth is a difficult task that many enterprises are still grappling with in 2023.
To gain a deeper understanding of how organizations are leveraging data and AI to drive value, Forbes recently surveyed 1,001 global business leaders. They sought to discover not only how businesses are finding success with AI, but also where they have identified the need for improvement.
Access the report to learn why the most future-ready organizations will be the ones that make AI a competitive advantage, as well as 4 steps business leaders can take today to accelerate their transformations, starting with evaluating their data and AI maturity.
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The evolution of the agile organisation
By: TechTarget ComputerWeekly.com
Type: Research Content
This research by PA Consulting finds that organisations can improve their financial performance as a result of adopting agile techniques.
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CX leader’s guide for overcoming 5 issues in contact centers
By: Enghouse Interactive
Type: eBook
With 81% of today’s customers reporting that they expect faster service in contact centers due to advances in technology, it has become critical for organizations to live up to these new standards in order to keep consumers satisfied. However, meeting these expectations is easier said than done. Browse this guide to learn more.
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Oracle PBCS vs. EPBCS: Which one better aligns with your requirements?
By: US Analytics
Type: Buyer's Guide
Oracle’s Planning and Budgeting Cloud Service (PBCS) and Enterprise Planning and Budgeting Cloud Service (EPBCS): is one a better fit for your organization? How are these two tools the same? How are they different? Before you go any further, review this guide to compare your options.
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MicroScope – June 2019: Sourcing IT among the clouds
By: MicroScope
Type: Ezine
Outsourcing is changing as the anything-as-a-service model takes off.
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Perimeter Security Noise Leaves Applications Vulnerable to Attacks
By: Contrast Security
Type: White Paper
Learn how you can get AppSec protection that can compensate with the necessary visibility, accuracy, scalability, and ease of deployment to keep pace with modern application vulnerabilities without generating false positives and false negatives.
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What generative AI's rise means for the cybersecurity industry
By: TechTarget ComputerWeekly.com
Type: eGuide
ChatGPT's cultural and economic ascent in recent months has led to an interest in generative AI as a whole, and that moment has included cybersecurity. However, experts differ on whether the moment is more steeped in marketing or emerging technology.
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Digital leaders in the UK 2019
By: TechTarget ComputerWeekly.com
Type: Research Content
This report from management and technology consulting firm BearingPoint is intended to give an assessment and provide a constructive analysis of UK companies' digital maturity, hence the nature of the statistics provided.
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Maximising return on digital investments
By: TechTarget ComputerWeekly.com
Type: Research Content
What impact do digital technology transformations have on productivity? This in-depth study from the World Economic Forum offers some answers.
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Why is Bristol Britain's smartest city?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we visit Bristol, ranked as the UK's top smart city, to find out what it's learned and future plans. Our latest buyer's guide examines software-defined wide area networks (SD-WAN). And we trace the evolution of open source as more organisations contribute code to the community. Read the issue now.
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Russia's answer to Silicon Valley
By: TechTarget ComputerWeekly.com
Type: eGuide
The Russian government is investing in an ambitious project to create its own technology hub that they hope will go on to rival Silicon Valley. The billions of rubles of government money being invested on the outskirts of Moscow has the backing of several multinational technology companies IBM, SAP, Intel, Cisco and Siemens.
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Computer Weekly – 21 February 2017: How to develop mobile apps for business
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the emerging innovations and best practice in mobile app development. We find out how Microsoft and Amazon are opening up their artificial intelligence tools to developers. And GE's CIO discusses the digital transformation of one of the world's industrial giants. Read the issue now.
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Redefine data visualization and insights with AI
By: FCN
Type: White Paper
To accelerate insights, engage with predictive analytics, enable 3D visualization—these are three of the many AI use cases that businesses in all industries are tapping into. Take a look through this white paper to learn about one way that your organization can harness the power of AI: leveraging a PowerEdge server.
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Top ransomware myths and how to best strategize
By: Hitachi Vantara
Type: Analyst Report
When 79% of organizations report that they’ve experienced a ransomware attack in the last year, it has become critical for organizations to have the tools to better protect themselves. However, it can be difficult to know the best way for companies to strategize and build their defenses. Access this report to learn more.
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The 4 stages of employee experience platform evolution
By: ServiceNow
Type: White Paper
This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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New report: Identity best practices for enhancing customer experience
By: Ping Identity Corporation
Type: White Paper
Ping’s report outlines identity best practices to enhance customer experience and security. It highlights using authentication experts, self-service, progressive profiling, MFA, and passwordless options, plus unifying customer data. To future-proof your customer experience, security, and privacy, read the full report.
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Computer Weekly – 18 September 2018: The importance of smartphone sustainability
By: Oracle Cloud
Type: Ezine
In this week's Computer Weekly, we examine the considerable environmental footprint of the mobile phone industry and ask what can be done to improve it. We find out how disaster recovery as a service (DRaaS) is being used and when it's an option for businesses. And we look at some of the UK's emerging fintech success stories. Read the issue now.
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MicroScope January 2014: A special issue looking at software defined networking
By: TechTarget Security
Type: Ezine
The first issue of 2014 provides some insight in managed services, software defined networking, security and data centres
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Migration to cloud backup spares data from destruction: But how?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the cyber security of banks is under scrutiny after an attack on Tesco Bank leads to millions lost in fraudulent transactions. Our latest buyer's guide, on server operating systems, looks at Windows Server 2016. And Coca-Cola explains how a move to the cloud is helping to motivate staff. Read the issue now.
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7 top predictive analytics use cases
By: TechTarget ComputerWeekly.com
Type: eGuide
Across industries, companies are using predictive analytics to forecast future trends and actions. Learn about the most popular use cases for predictive analytics.
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Digital Experience Trends 2023: A Data-Driven Trend Report
By: Reply
Type: White Paper
With so much focus on the customer experience, in a digital-first world, it is going to be your organization’s digital experience that makes the difference in your success. Your customers demand an engaging and frictionless experience with no hurdles to clear. To deliver that, you need to know the current trends. Read on to see them here.
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How to produce accessible documents that benefit everyone
By: Adobe
Type: eBook
Despite the fact that people with disabilities play such a large and integral role in our societies, the lack of true accessibility and inclusion creates wide-ranging impacts. It’s vitally important that businesses do everything in their power to be more inclusive in the way they operate. Read on to learn more.
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Strategic leader’s guide to MSP security
By: Hughes Network Systems
Type: eBook
One major development in the wake of digital transformation is that all organizations with a digital presence are now accessible to cyberattacks. This e-book looks at cybersecurity from every angle, exploring the advantages of using a multivendor Managed Security Services Provider (MSSP) to protect the network. Read on to learn more.
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Distributed Cloud: Technology’s Next Act
By: Akamai
Type: White Paper
In a new white paper from ClearPath Strategies, commissioned by Akamai, global IT leaders across multiple industries reveal how adopting distributed cloud computing enables them to reduce infrastructure costs, gain more capacity for big data and AI/ML workloads, and more.
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Dutch organisations demand more from government
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide read about the findings of an investigation into the IT used by the Dutch government. It doesn't make good reading for the government, but sends a strong message that serious work needs to be done. Also read how a cyber-security organisation is calling Dutch government to push towards the creation of electronic IDs for citizens.
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The state of financial institution cyberattacks
By: Contrast Security
Type: Research Content
With cyberattacks increasingly targeting financial institutions, modern bank heists can occur without a hint of noise. This annual report aims to shed light on the cybersecurity threats facing the financial sector, focusing on the changing behavior of cybercriminal cartels and the defensive shift of the financial sector. Read on to learn more.
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CW ASEAN November 2016
By: TechTarget Security
Type: Ezine
Small businesses in the ASEAN region could unknowingly be allowing hackers to access large corporate networks.
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Cyber security in the Nordics
By: TechTarget ComputerWeekly.com
Type: eGuide
With the digitisation of life and work comes the 24-hour threat of cyber attacks. The Nordic region's pioneering spirit in the digital arena could easily turn heads, some of which may have malicious intent.
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UKTech50 2021 - The most influential people in UK technology
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide: Computer Weekly has announced the 11th annual UKtech50, our definitive list of the movers and shakers in UK technology – the CIOs, industry executives, public servants and business leaders driving the role of technology in the UK economy.
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Computer Weekly – 15 December 2020: How security will be different after Covid-19
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now.
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CW Europe - September-November 2021: Dutch researchers build security software to mimic human immune system
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of CW Europe, find out how researchers in the Netherlands are attempting to help IT systems fight certain cyber attacks in a similar way to the human immune system works. Also find out about the so-called "Klarna academy" in Stockholm, which has created the next set of Nordic fintech entrepreneurs.
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Transform your Business with Hosted Enterprise Unified Communications
By: CBTS
Type: White Paper
Recent surveys found that more than 60% of cloud users have embraced hosted UC because of its ability to reduce the need for hardware/software maintenance, improve IT flexibility and better support strategic business goals. What could it do for you? Download this white paper to learn more on cloud UC and to explore CBTS hosted UC solutions.
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What makes a great managed security service provider?
By: TechTarget ComputerWeekly.com
Type: eGuide
With an increasingly challenging threat landscape, being a successful MSSP can be a struggle. Making sure customers stay safe is critical to the success of your business, which is why understanding what makes a great MSSP is crucial for you to be able to make informed choices that will prove beneficial to the company.
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DevSecOps: A comprehensive guide
By: Contrast Security
Type: eGuide
Read this DevSecOps Buyer’s Guide and get the comprehensive checklist you need to assess, vet, and purchase a DevSecOps platform that delivers accurate, continuous, and integrated security monitoring and remediation.
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Computer Weekly - 8 September 2020: NHS whistleblowers at risk due to poor IT policies
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our investigation into NHS practices shows how poor IT policies are putting whistleblowers at risk. Our buyer's guide examines the networking implications of the surge in remote working. And we assess how well the public cloud giants responded to the demands of the coronavirus pandemic Read the issue now.
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How to wrangle your data and enable AI success
By: Hewlett Packard Enterprise
Type: White Paper
How can you solve the challenges of data management at scale? In this white paper, you’ll discover how a unified data fabric platform can provide the visibility needed to effectively manage heterogeneous data types across locations. Read on to learn how you can gain control of your data and enable AI success.
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RSA Conference 2020 guide: Highlighting security's human element
By: TechTarget ComputerWeekly.com
Type: eGuide
The theme of the 2020 RSA Conference was the human element, and the event promised once more to live up to its reputation as the place "where the world talks security. This RSA Conference 2020 guide is your single stop to find all the latest breaking news and expert insights from one of the cybersecurity world's biggest annual gatherings.
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How to make meetings more equitable and inclusive
By: Logitech Inc.
Type: White Paper
Today, two-thirds of employees report that they don’t feel as though they’re being heard in meetings. And that’s meant literally and figuratively. So, with the increase of hybrid meetings, how can organizations ensure that they’re being inclusive and equitable as well as technologically efficient? Browse this white paper to learn more.
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8 often-overlooked benefits of a powerful cloud-based EAM solution
By: ServiceNow
Type: eBook
In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.
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Computer Weekly 22 January 2019: Moving beyond network boundaries
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at how businesses are adapting to the challenges of perimeterless network security. We examine how digital transformation is bringing increased complications for identity and access management. And we ask if public cloud providers are a threat to the funding model for open source software. Read the issue now.
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How product development teams can enhance collaboration
By: Miro
Type: eBook
With 98% of today’s business leaders agreeing that the need for innovation is urgent, it has become critical for organizations to transform their operations and legacy systems to keep up with new standards. However, these changes may require so risk-taking, something of which many leaders are wary of. Dig into this guide to learn more.
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CIO and leadership survey 2017
By: TechTarget ComputerWeekly.com
Type: Research Content
This survey of 80 CIOs and IT leaders by Coeus Consulting shows the technology and financial trends facing IT leaders and businesses.
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Computer Weekly - 23 March 2021: Would the UK really nuke a cyber attacker?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, did the UK's defence and security review really suggest a nuclear response to a cyber attack? Data visualisation has been widely used to explain the Covid-19 pandemic, but not always that effectively. And jewellery retailer Pandora explains how it kept the personal touch as customers went online. Read the issue now.
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Quick guide to unifying your data ecosystem
By: Teradata
Type: White Paper
What are the components of a unified data ecosystem? Find out in this white paper, “The 5 Hallmarks of Harmonized Data.”
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Computer Weekly - 25 May 2021: Making data an asset, not a threat
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the latest developments in the UK government's National Data Strategy and what it means for the economy. Our latest buyer's guide explains the emerging technologies around computational storage. And we look at the advances in customer experience management during the pandemic. Read the issue now.
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Migrate and modernize enterprise workloads
By: AWS
Type: eBook
Read the eBook “Enterprise Priorities for Workload Migration and Modernization” to learn how AWS can help you:Lower the cost of infrastructureIncrease staff productivityReduce time to market for new featuresImprove operational efficiency
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Securing identities in today’s digital business
By: Utimaco
Type: Product Overview
As organizations continue to evolve digitally, the volume of sensitive keys, identities, and data is increasing. Utimaco SecurityServer bundles 30 years of experience in cryptography and Hardware Security Module (HSM) technology into a unique offering that constitutes the root of trust for security and compliance. Read on to learn more.
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How TDCX is building a people-centric business
By: TechTarget ComputerWeekly.com
Type: eGuide
Every digital tool deployed by TDCX is aimed at augmenting the performance and experience of its employees. In an interview with CW, Byron Fernandez, group CIO of TDCX, talks up the company's approach in ensuring its technology investments enhance employee experience, as well as the cyber security challenges in its human capital intensive business.