SALES CLOUD - Moving Beyond Traditional Salesforce Automation
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A Computer Weekly buyer's guide to satellite broadband
By: TechTarget ComputerWeekly.com
Type: eBook
High-speed internet connectivity has become an essential utility for much of the world's population. In this 16-page buyer's guide, Computer Weekly looks at what makes the industry largely recession-proof, the obstacles 5G's roll-out must overcome and how reductions in satellite costs have boosted space-borne projects and services' popularity.
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CW Middle East - October-December 2022: Qatar strengthens cyber defences ahead of FIFA World Cup
By: TechTarget ComputerWeekly.com
Type: Ezine
Being the first Arab country to host the World Cup is pressure enough on Qatar, but there is also a massive cyber security challenge associated with any event of this magnitude. Read about its preparations. Also in this issue, find out about the unique challenges of hiring IT professionals in Saudi Arabia.
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Computer Weekly – 6 September 2022: Out with the old at Asda
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, we learn from Asda’s CIO Carl Dawson about how the retailer’s renewal of its technology stack backs up its post-Walmart business strategy. We tell the tale of how Twitter’s former security head Peter Zatko has disclosed a litany of putative cyber security failures at the social media giant. We signal some of the early real-world applications of quantum. We examine best practices for data backup. This issue also features the final part guide to satellite broadband. We also explore what is retarding the march to the metaverse. Read the issue now.
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3 reasons why organizations are shifting to private cloud
By: Hewlett Packard Enterprise
Type: White Paper
This white paper delves into the why organizations are increasingly moving workloads to private clouds, including cost efficiency, performance, and innovation. It will reveal key benefits as well as tips for choosing the optimal environment for each workload.Read on to learn how you can get more out of your IT environment.
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Live-video support tools: Changing the game for remote support
By: LogMeIn Rescue Lens
Type: eGuide
With an explosion of IoT devices and continued growth of IT consumerization, market researchers see an opportunity for vendors with new-age remote support products. Uncover independent analysts' opinions of a live-video support tool and understand how it differentiates from competitors like Apple's FaceTime or Google Hangouts.
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Inside India: The world's IT powerhouse
By: TechTarget ComputerWeekly.com
Type: eGuide
The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them?
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Computer Weekly - 23 August 2022: How digital technology rescued Merlin
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now.
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A Computer Weekly e-Guide to CRM
By: TechTarget ComputerWeekly.com
Type: eGuide
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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Computer Weekly 4 August 2020: The UK's $500m space technology gamble
By: TechTarget ComputerWeekly.com
Type: eGuide
In this week's Computer Weekly we ask why the UK gov-ernment is spending $500m on a bankrupt satellite technolo-gy company. After a European court quashes the EU-US data sharing agreement, we examine the implications for a UK-EU data protection deal after Brexit. And how have small cloud suppliers coped in the pandemic? Read the issue now.
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Computer Weekly 4 August 2020: The UK's $500m space technology gamble
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly we ask why the UK gov-ernment is spending $500m on a bankrupt satellite technolo-gy company. After a European court quashes the EU-US data sharing agreement, we examine the implications for a UK-EU data protection deal after Brexit. And how have small cloud suppliers coped in the pandemic? Read the issue now.
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HBR: Improving Employee and Customer Experiences Through Workflow Digitisation
By: Adobe
Type: Analyst Report
A recent study on workflow digitisation by Harvard Business Review Analytic Services reveals the positive impact it can have on businesses – especially the most digitally mature. Read the full report to learn more about the state of workflow digitisation, how to overcome its challenges, and ways you can start reaping its benefits.
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The modern mainframe in the age of cloud, AI, blockchain
By: Ensono Limited
Type: Analyst Report
Though some view them as a relic of IT days gone by, mainframes are increasingly used to run emerging workloads like blockchain and containerized applications. Download this Forrester report to learn how modernized mainframes are finding their place amid digital transformation.
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A Computer Weekly buyer's guide to customer and employee experience management
By: TechTarget ComputerWeekly.com
Type: eBook
Businesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels.
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Computer Weekly – 16 August 2022: Broadband reaches for the stars – the new space race
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at the latest space race, as satellite firms compete to provide high-speed connectivity. Is the datacentre sector hindering house building in the UK? We find out what's really going on. And we talk to the IT director of the Mercedes Formula One team about how data helps to win races. Read the issue now.
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A Computer Weekly buyer's guide to training programmes and tools
By: TechTarget ComputerWeekly.com
Type: eBook
It's important for an organisation to pick training tools that suit its needs. In this 16-page buyer's guide, Computer Weekly looks at how to cultivate the right learning culture, the best security training options and why post-pandemic reskilling needs to focus on main frames.
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MicroScope – April 2022: Can life ever really be simple for partners?
By: MicroScope
Type: Ezine
In this issue, discover whether simplifying programmes and interactions with partners is achievable, and what barriers stand in the way for vendors looking to make life easier. Also read about why reskilling in a post-pandemic world is key to boosting industry, and learn about what to expect from the manufacturing sphere over the next year
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What Tools are New in the Contact Center?
By: TechTarget Customer Experience
Type: eGuide
This E-Guide takes a look at the latest advanced contact center technologies that can help agents better anticipate customer needs and accelerate the resolution of customer cases.
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Marketing software moves closer to centre of the CIO's vision
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide: Software for marketing, from content marketing through customer experience management to marketing automation, and the rest, has not been as central to the vision of CIOs as ERP and the full panoply of IT infrastructure: storage, security, networking, data centres, and all of the above delivered by way of the cloud.
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Unlock the power of intent data
By: TechTarget
Type: eBook
Intent data can help you prioritize accounts by capturing prospect activities and gauging the level of purchase interest. In this e-book, “Understanding Intent Data,” we detail the basics of intent data and show how to incorporate it into your marketing strategy.
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Weigh your IoT network options: Wi-Fi, Ethernet, WAN, & more
By: T-Mobile for Business
Type: eGuide
What are your IoT connectivity options? Look no further than this expertly written, TechTarget e-guide, which evaluates the connectivity options at your disposal, including Ethernet, Wi-Fi, low-power WAN, and satellite.
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Managing and Optimizing the Call Center
By: TechTarget Customer Experience
Type: eGuide
In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
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CW APAC: Expert Advice on data management
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, Computer Weekly looks at how companies and data management experts are tackling data challenges, and finds out how organisations are augmenting data management through artificial intelligence and machine learning.
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Under new cloud management: What the future holds for AWS
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we take a look at some of the challenges facing AWS in greater detail, while also taking a closer look at what the future might hold for AWS under the charge of its new CEO, and how its customers are choosing to consume its technology in 2021.
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A Computer Weekly e-guide to WAN & applications services
By: TechTarget ComputerWeekly.com
Type: eGuide
One of the key technology trends of the last five years, if not longer, has been the migration from networks based on multiprotocol label switching (MPLS) to the more agile and affordable alternative, wide-area networking (WAN) technologies and in particular software-defined (SD-WAN).
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CW APAC, April 2021: Trend Watch: IoT in India
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, focused on the internet of things in India, Computer Weekly looks at the country's potential as an IoT hotspot.
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How to Choose Your Mainframe Modernization Strategy
By: Ensono Limited
Type: White Paper
Before losing valuable time and costs moving to the cloud, organizations should consider the benefits of modernizing their existing mainframe investment. Download this white paper to uncover three strategies for mainframe modernization in your organization.
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Advanced Technologies Key to Next-gen Contact Centers
By: TechTarget Customer Experience
Type: eGuide
Access this helpful e-guide to disscover what a Forrester Research analyst recommends when acquiring new contact center technologies- find out how to address software integration needs, social media challenges, and the growing need for accurate analytics.
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CW APAC, February 2021: Buyer’s guide to data management
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, focused on data management in the Asia-Pacific region, Computer Weekly looks at best practices, Alibaba’s use of databases, the role of artificial intelligence in handling information and data trends to look out for
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CW ASEAN: Trend Watch – Security
By: TechTarget ComputerWeekly.com
Type: Ezine
Artificial intelligence tools are becoming a vital part of the security arsenal for organizations and cyber criminals alike. In this handbook, Computer Weekly looks at how ASEAN firms are using AI to combat cyber threats and experts discuss the latest smart cyber security tools.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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Ensuring Business Reliability and Reputation Through Service-Level Objectives
By: Nobl9
Type: White Paper
Discover in this white paper why, instead of building their own SLO solutions in-house, many companies can benefit from working with vendors that deliver simplified, prebuilt platforms.
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Computer Weekly - 8 March 2022: Using technology to protect human rights
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we investigate how technology is being used to tackle human rights abuses worldwide. We offer a step-by-step guide to disaster recovery in the cloud era. And we examine the vital, and successful, role of digital and data in the UK Covid-19 vaccine roll-out. Read the issue now.
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Key SDR challenges and how to resolve them
By: TechTarget
Type: eBook
To compete for pipeline in their markets, companies have had to add more and more SDRs to their prospecting program. This e-book, The Frightening Realities of Your SDR Program ... and What to Do About Them, explores recent research that highlights key failures and how to go about solving them. Download your copy to get started.
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Computer Weekly - 1 December 2020: How retailers are using technology to survive
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, with high-street retailers struggling to survive, we look at how technology can keep stores relevant. Everyone is focusing on flash storage, but hard disk drives are still an essential part of the IT toolkit. And we examine the latest developments in the ongoing Post Office Horizon IT scandal. Read the issue now.
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Oracle cloud applications exhibit pragmatic adoption curve
By: TechTarget ComputerWeekly.com
Type: eGuide
Oracle prides itself on the full suite of the business applications it offers in the cloud, arguably ahead of its closest rival, SAP – which has prioritised building on its in-memory database Hana over the cloud per se, though its S/4 Hana ERP system is increasingly delivered over the cloud, too.
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Digital Experience platforms intensify customer engagement programmes
By: TechTarget ComputerWeekly.com
Type: eBook
Digital Experience Management platforms are developing and becoming more sophisticated as companies seek to intensify relationships with customers in order to gain competitive advantage against their peers. Improving customer experience will only become evermore important as companies endeavor to navigate an increasingly turbulent economy.
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CW APAC: Trend Watch: Database technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, focused on database technology in the Asia-Pacific region, Computer Weekly looks at the impact of graph databases and the different types of database management systems currently on the market.
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Computer Weekly - 9 August 2022: Eurotunnel's digital journey for the realities of post-Covid travel
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the travel industry was devastated by the pandemic, but we find out how Eurotunnel is turning to digital to better engage customers in the post-Covid world. We examine the impact of the economic slowdown on the tech giants. And we explain all you need to know about data gravity. Read the issue now.
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The growth of cloud-based networking: What to expect in 2022 and beyond
By: TechTarget ComputerWeekly.com
Type: eBook
By upgrading to advanced network infrastructure, firms can deliver mission-critical services through cloud providers and through their own cloud resources. These increased capacity need has seen deployment of optical networking and advanced network solution such as software-defined wide area network (SD-WAN). Read more in our exclusive e-guide.
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A guide to where mainframes fit in the cloud
By: TechTarget ComputerWeekly.com
Type: eBook
Far from being legacy IT, the mainframe is a driving force in modern computing. In this e-guide we look at its place in cloud computing.
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Growing Revenue with Smart Marketing
By: TechTarget Customer Experience
Type: eGuide
In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination.
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Computer Weekly – 19 December 2017: Navigating through digital change
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, IT leaders share the lessons learned and discuss best practice in digital transformation. We find out how SAP is addressing customer concerns about its indirect licensing policies. And we assess whether SME IT suppliers are making headway in selling to government CIOs. Read the issue now.
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3-2-1 Contact: The Call Center in a Multichannel World
By: TechTarget Customer Experience
Type: eGuide
There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.
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How to institute DevOps with cloud service APIs, IT automation
By: Datera
Type: eGuide
Learn how to overcome IT's top DevOps challenges—including infrastructure automation and the risks cloud service APIs pose. Additionally, you'll gain a developer's perspective on creating agile Docker containers for DevOps, with varied approaches storage vendors take in managing them.
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Technology, media and telecommunications predictions 2017
By: TechTarget ComputerWeekly.com
Type: Essential Guide
Deloitte predicts the key trends in technology, media and telecommunications in 2017
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The long march of S/4 Hana
By: TechTarget ComputerWeekly.com
Type: eGuide
S/4 Hana, the ERP system built on SAP's in-memory, columnar database Hana has been on a long march through the enterprise since its launch in February 2013. In this e-guide, we discuss the pros and cons of upgrading to S/4 Hana, what the future has in store for the system and how its users are feeling about C/4 Hana integration.
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The technological evolution of IT industry leaders: Part one
By: TechTarget ComputerWeekly.com
Type: eGuide
This first part of this e-guide explores the technological evolution of Oracle, Cisco and Dell throughout the past two decades, including the technologies that have risen to the forefront, from real-time analytics and data management to Cisco's edge computing ambitions.
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Transform business ops with process mining & automation
By: Celonis
Type: eBook
How can you really know whether your complicated processes are as good as they need to be? Process mining is an increasingly powerful answer to that question. In this eBook, learn how you can combine the data and intelligence from process mining with actions and automations to transform how your business operations are executed.
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Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
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ServiceNow Security Operations: The essential use case guide
By: ServiceNow
Type: eBook
The skills shortage and increasing cyberattacks continue to challenge security teams, slowing their responses to security incidents. To help teams avoid disaster, ServiceNow developed Security Operations and the Now Platform. Learn about how these solutions work in this guide.