How Modern Customer Service Creates Better Experiences
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Top 10 cloud stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
Adopting a hybrid-centric or multicloud strategy is increasingly becoming the favoured approach for many enterprises, including those operating in verticals that were previously sceptical or too tightly regulated to consider moving to the cloud in the past. Here's a look back over Computer Weekly's top 10 cloud stories of 2019.
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Computer Weekly 11 February 2020: How the Post Office caused so much misery
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, after a landmark legal victory against the Post Office over a faulty IT system, campaigner Alan Bates shares his 20-year story of trials and triumph. Oracle is under fire over its cloud sales practices – we examine the claims. And we look at the sustainability challenges for datacentres and how they can reduce their load on the national grid.
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- UK charity Mencap gets help from Royal Bank of Canada in collaboration aimed at creating robotic workers.
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- In the first part of our buyer’s guide to on-site, off-site & cloud-based disaster recovery - we look at the various options available when implementing disaster recovery, and how much they’re worth.
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The 4 stages of employee experience platform evolution
By: ServiceNow
Type: White Paper
This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Empowering your application teams with database as a service (DBaaS)
By: Silk Technologies Inc
Type: eBook
The shift to Database as a Service (DBaaS) marks a significant stride in cloud transformation, offering unmatched scalability, performance, and security for database workloads. Read on to learn how DBaaS can alleviate your in-house teams from the intricacies of database management, empowering them to focus on innovation and strategic initiatives.
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Top 10 business applications stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
The steady incursion of artificial intelligence (AI) into enterprise software was a major theme behind Computer Weekly's indepth stories in this area in 2019. Human versus machine is the opposition that looms over much of the coverage here. Here are Computer Weekly's top 10 business applications stories of 2019.
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Migrate and modernize enterprise workloads
By: AWS
Type: eBook
Read the eBook “Enterprise Priorities for Workload Migration and Modernization” to learn how AWS can help you:Lower the cost of infrastructureIncrease staff productivityReduce time to market for new featuresImprove operational efficiency
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Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now.
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Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now.
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4 Reasons to Outsource Oracle Hyperion Administration
By: US Analytics
Type: eBook
If you don’t want to hire an in-house admin to manage Oracle Hyperion, you can instead consider Hyperion managed services. However, several questions may arise during this process related to cost and levels of support. Read this e-book to get these questions answered and to ensure your deployment and administration is smooth and streamlined.
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Avoiding the Oracle traps and risks with AWS solutions
By: OpsCompass
Type: eBook
Download this e-book to learn how you can identify all the cost traps and risks around Oracle licensing and technologies, and implement best-practices, solutions, and strategies to minimize them in AWS.
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A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
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Computer Weekly – 23 May 2023: How to secure your software supply chain
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide looks at secure coding and examines the challenges of securing your software supply chain. Cyber law enforcement leaders are calling on firms to end the secrecy around ransomware attacks. And we find out how facial recognition technology is being adopted by retailers. Read the issue now.
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What the future holds for cloud management in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we dish out useful tips from APAC organisations that have successfully migrated to the cloud, the thinking behind their approaches to cloud migration and what they are doing to not only keep the lights on, but also raise their game in areas such as cloud data management and cloud security.
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7 best approaches to surviving an Oracle audit
By: OpsCompass
Type: eBook
As audits continue to accelerate, developing an action plan when you receive an audit notice is a critical step. In this e-book, learn the 7 best approaches to surviving an incoming Oracle audit.
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Computer Weekly – 25 February 2020: Using meteorological data to prepare for the worst
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, after the storms that swept across the UK, we look at the technology behind Weather Source's meteorological data service. Oracle and SAP are battling over customers to upgrade their ERP systems to the cloud. And we report from the world's biggest retail tech show.
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CW APAC - May 2021: Buyer's guide to HR software
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, focused on HR software in the Asia-Pacific region, Computer Weekly looks at the considerations when choosing a human resource management application
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Computer Weekly 4 February 2020: Ethics and the internet how to build a web we can trust
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the steps being taken to ensure the future development of the web is ethical and open. We discuss the UK's cyber security skills gap and ask what more the government should be doing. And we find out how cloud technology could help people stop smoking. Read the issue now.
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Computer Weekly – 29 September 2020: How supply chain management is changing after Covid-19
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the profound changes in supply chain management as a result of the global pandemic. We find out how digital experience platforms can help deliver an omni-channel web presence. And we look at the role of technology in cracking down on international money laundering. Read the issue now.
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CW APAC: Buyer's Guide to human capital management
By: TechTarget ComputerWeekly.com
Type: Ezine
In this buyer's guide, focused on human capital management (HCM) in the Asia-Pacific region, we look at the advantages of HCM software in recruitment, the importance of listening to staff and the considerations that should be made when using work algorithms.
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CW ASEAN – September 2018: Time to clear DevOps hurdles
By: TechTarget ComputerWeekly.com
Type: Ezine
ASEAN organizations are generally aware of the benefits of DevOps, but lesser known are the pathways to success. What would an organization that has successfully implemented DevOps look like?
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UC service management & provisioning automation guide
By: Kurmi Software
Type: Research Content
As organizations continue to migrate from more traditional hardware-based, on-premises PBX/Unified Communications (UC) systems to cloud-based UC and UCaaS systems, many know little about the landscape and can be daunted by transformation. Browse this guide to learn more.
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Pros and cons of major CRM providers
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now.
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Escaping legacy – removing a major roadblock to a digital future
By: TechTarget ComputerWeekly.com
Type: eBook
Core legacy systems inhibit businesses' ability to meet changing customer demands in the digital age. The scale and nature of the problem is such that it needs to be addressed now.
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Computer Weekly – 24 July 2018: Building intelligent aircraft engines with AI and analytics
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Rolls-Royce about using AI, sensors and data analytics to build intelligent aircraft engines. Our latest buyer's guide examines the next generation of desktop IT. And we ask whether a court ruling in Chile could lead to a worldwide change in Oracle's software licensing practices. Read the issue now.
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Migrating Oracle to AWS: Everything you need to know
By: OpsCompass
Type: eBook
Download this e-book for real-world perspectives on the critical considerations for migrations to AWS, and find out how to evaluate these criteria to develop your Oracle on AWS cloud strategy.
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Computer Weekly - 26 July 2022: Inside Russia's Ukraine information operations
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we get the inside track on Russia's disinformation operations attempting to spread propaganda and cyber threats about the invasion of Ukraine. Our new buyer's guide looks at customer and employee experience management. And we assess 10 top Kubernetes backup suppliers. Read the issue now.
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Improve customer experience with good customer data
By: Microsoft
Type: eGuide
Learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. In addition, tap into how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.
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Cloud Market Report Australia
By: TechTarget ComputerWeekly.com
Type: eGuide
What is the state of Australia's cloud market? Inside this market report, industry experts share their thoughts on how the key players measure up and find out how Bendigo Bank, Frisk, Pizza Hut, RMIT Online, Unit4 are maximising their cloud investments.
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Improving Patients’ Digital Experiences: What Healthcare Professionals Need to Know
By: Teleperformance
Type: Research Content
When 81% of today’s patients report they desire a simpler experience when shopping for healthcare, and 67% seek a fully connected digital experience, what can companies do to meet these needs? What should you know and how can you better master the landscape? Dig into this report to learn more.
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Computer Weekly – 11 June 2019: Are schools delivering on digital skills?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at the differing approaches to teaching computer science across the UK and assess the pros and cons of each. Our latest buyer's guide examines the technologies and best practices of multicloud environments. And we find out what you get for your money when buying cyber insurance. Read the issue now.
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Clouds in the desert as Middle East transforms
By: TechTarget ComputerWeekly.com
Type: eGuide
Cloud computing is driving digital transformation across the Middle East, with the take-up of on-demand computing resources surging. Read in this e-guide why technology suppliers are building cloud infrastructures across the region and why businesses crave them.
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CW APAC April 2023 – Trend Watch: Business applications
By: TechTarget ComputerWeekly.com
Type: Ezine
Tech's role in the workplace continues to grow. In this handbook, focused on business applications in the Asia-Pacific region, Computer Weekly looks at industry cloud platforms, how microservices improve customer experience, what automation brings to banking and Rimini Street's approach to third-party support
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Is Artificial Intelligence on the March to Replace Traditional IT Administrators?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, such as IT administrators and customer service agents. Capital One's European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now.
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Top 10 business applications stories of 2018
By: TechTarget ComputerWeekly.com
Type: White Paper
The steady modernisation of ERP systems, as they edge to the cloud and are complemented by new-generation customer software, was markedly evident this year. And blockchain and AI are making inroads. In this e-guide, Computer Weekly takes a look at the top 10 business applications of 2018.
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Customer analytics in APAC: trends and best practices
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, learn how organisations in the APAC region are harnessing the potential of analytics and what the future of analytics looks like from an application development and self-service perspective.
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CW APAC - January 2021: Trend Watch - CIO trends
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly reviews some key IT trends that are likely to shape the industry in 2021.
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DSP report: Top vendors, guidance & recommendations
By: Ironside Group
Type: Analyst Report
In the face of increasing threats to data security – phishing and malware attacks, poor data lifecycle management and inadequate auditing, to name a few – many organizations have employed a data security platform. In this KuppingerCole report, compare platforms that are leading the market.
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Patient Engagement Ecosystem 2023
By: Gozio Health
Type: Research Content
Download the KLAS Research Patient Engagement Ecosystem Report 2023 today to get the latest insights on digital health tools and vendor capabilities.
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Computer Weekly – 3 May 2022: A prescription for digital accessibility at Boots
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, millions of people have difficulties when using websites – we find out how Boots is making its e-commerce offering fully accessible. Our new buyer's guide examines communications as a service. And we talk to Trainline's CTO about how the rail app provider survived and thrived post-pandemic. Read the issue now.
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Computer Weekly – 20 July 2021: Ripe for change – mixing digital innovation with traditional winemaking
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how global winemaker Concha y Toro uses the latest tech to enhance 150-year old traditional processes. Pharma giant GSK explains how an API strategy is changing its business model. And we talk to retailers using video technology to bridge the gap between in-store and online selling. Read the issue now.
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A Computer Weekly e-Guide to CRM
By: TechTarget ComputerWeekly.com
Type: eGuide
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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The growth of cloud-based networking: What to expect in 2022 and beyond
By: TechTarget ComputerWeekly.com
Type: eBook
By upgrading to advanced network infrastructure, firms can deliver mission-critical services through cloud providers and through their own cloud resources. These increased capacity need has seen deployment of optical networking and advanced network solution such as software-defined wide area network (SD-WAN). Read more in our exclusive e-guide.
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Computer Weekly – 13 September 2022: Source responsibly: Tech sector efforts to root out forced labour are failing
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we analyse the technology industry's failure to extirpate forced labour and slavery from its supply chains. We find out how cyber security firm Okta is rebuilding customer trust after a major security incident. And we discover how Caterpillar is modernising its data management. Read the issue now.
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3 signs you may need to automate account reconciliation
By: US Analytics
Type: White Paper
While enterprises commonly reconcile thousands of accounts during the quarter-end or month-end close, it’s reported that 65% still rely on manual methods to determine whether adjustments are required. Browse this white paper to learn more.
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The technological evolution of IT industry leaders: Part one
By: TechTarget ComputerWeekly.com
Type: eGuide
This first part of this e-guide explores the technological evolution of Oracle, Cisco and Dell throughout the past two decades, including the technologies that have risen to the forefront, from real-time analytics and data management to Cisco's edge computing ambitions.
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Bitcoin, App Security, and Oracle's Controversial Licensing Policies
By: TechTarget ComputerWeekly.com
Type: Ezine
Discover how blockchain, the tech behind bitcoin, is extending its reach beyond financial services into new industries. Also learn from developers about the pros and cons of componentizing application software, examine what a recent court case shows about Oracle's licensing policies, and more.
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Oracle cloud applications exhibit pragmatic adoption curve
By: TechTarget ComputerWeekly.com
Type: eGuide
Oracle prides itself on the full suite of the business applications it offers in the cloud, arguably ahead of its closest rival, SAP – which has prioritised building on its in-memory database Hana over the cloud per se, though its S/4 Hana ERP system is increasingly delivered over the cloud, too.
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Empowered Outreach: Your Ticket to Engaging Buying Teams
By: Enterprise Strategy Group
Type: ESG White Paper
In ESG white paper, explore how marketing and sales teams can work together to leverage research and analyst insights to build high-value, compelling content that engages buying teams within target accounts.
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Cloud ERP – a sleeping giant awakes?
By: TechTarget ComputerWeekly.com
Type: eGuide
For a long time now, ERP has been an important but sleepy aspect of enterprise IT. But is the time for cloud ERP now?
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Computer Weekly - 9 August 2022: Eurotunnel's digital journey for the realities of post-Covid travel
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the travel industry was devastated by the pandemic, but we find out how Eurotunnel is turning to digital to better engage customers in the post-Covid world. We examine the impact of the economic slowdown on the tech giants. And we explain all you need to know about data gravity. Read the issue now.