Southern Cross U. Enhances Learning & Improves Client Experience
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Measuring, Monitoring and Improving Customer Experience
By: TechTarget Customer Experience
Type: eGuide
Today’s organizations are realizing that improving customer experience management (CEM) strategies can provide a substantial competitive advantage – but implementing a successful CEM improvement strategy can be difficult.
Check out our exclusive CEM expert guide to learn essential strategies for improving the customer experience and discover 10 simple, inexpensive ways to improve the customer experience, including:
- Create a well-balanced customer experience team
- Give customers a personalized experience
- Act on customer feedback
- And more.
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Top Trends in the Modern Workplace
By: Insight
Type: Video
For organizations looking to improve employee experience and modernize their workplace, AI, immersive technology and more are growing in popularity.
In this video, hear from an expert about how these technologies are driving productivity for employees and improving collaboration across the enterprise.
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Remote support: How TeamViewer can boost TTR by 20%
By: TeamViewer
Type: Case Study
One of the world’s most renowned manufacturers of professional coffee machines, Cimbali Group, was looking for digital solutions that could improve the customer experience and, at the same time, improve their time-to-resolution. Understand why they chose TeamViewer to perform remote troubleshooting in this case study.
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Navigate NAS backup with Cobalt Iron’s Compass
By: Cobalt Iron
Type: Data Sheet
Check out this data sheet to read about Compass from Cobalt, a NAS backup and recovery solution that improves restore flexibility and increases backup efficiency while improving functionality, efficiency, and service levels.
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Infographic: Top 10 ways to improve Customer Experience
By: TechTarget ComputerWeekly.com
Type: eGuide
As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
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Three Ways Personas Can Improve ABM Performance
By: TechTarget
Type: eBook
Download this eBook to understand how you can engage a broader cross-section of roles to open up new opportunities, make progress by uncovering new personas, grow account penetration and optimize your investments throughout the customer lifecycle.
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Analyzing the economic impact of Red Hat training
By: Red Hat
Type: ESG Economic Validation Report
IT teams are faced with significant challenges, including increased IT complexity and skill shortages. This Enterprise Strategy Group (ESG) Economic Validation report explores how Red Hat Training enables your business to improve employee efficiency, increase IT performance and agility and improve governance. Read the ESG report here.
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How to improve your SOC efficiency
By: Trend Micro
Type: Product Overview
A recent Enterprise Strategy Group (ESG) survey of the Trend Vision One platform found that when organizations included XDR as part of their SOC, they: Suffered 50% less attacksWere 2.2x were more likely to detect an attackImproved response time by 70%.Learn more about improving your SOC here.
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Improve customer experience with good customer data
By: Microsoft
Type: eGuide
Learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. In addition, tap into how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.
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Integrating and harmonizing healthcare data with AI
By: Teradata
Type: Case Study
By uniting an alliance of healthcare providers, Premier has created one of the most comprehensive databases of actionable data, clinical best practices, and efficiency improvement strategies. Discover how they have empowered their alliance with leading artificial-intelligence-driven healthcare analytics in this case study.
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Sustainability & connectivity: Do you know the SMB intersection?
By: T-Mobile for Business
Type: White Paper
Discover in this white paper the route to an effective sustainability program for SMBs… and why it requires a bottom-up approach.
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Computer Weekly – 21 February 2023: Innovation not infestation – digitising pest control
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how Rentokil Initial is using digital innovations to improve the age-old task of pest control. Leading experts offer a 15-point plan to improve diversity and inclusion in IT. And with all the excitement around ChatGPT, we ask whether business is ready to use the AI chatbot. Read the issue now.
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Create a unified experience with hyperautomation & low-code
By: ServiceNow
Type: Landing Page
As organizations try to achieve company-wide modernization, many are running into challenges with manual, monotonous tasks that can hinder collaboration. Hyperautomation can help your teams operate at the pace of change and streamline repetitive tasks for improved connection and creativity. Access this resource to learn more.
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Analyzing the Economic Value of IBM Storage FlashSystem Built-in Resilience
By: IBM
Type: ESG Economic Validation Report
This economic validation conducted by ESG focuses on the quantitative and qualitative benefits organizations can expect by using IBM Storage FlashSystem, to improve their cyber resilience and their ability to recover from cyberattacks. Download the ESG report here.
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How AI improves Predictive Maintenance
By: TechTarget ComputerWeekly.com
Type: eGuide
Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators.
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How AI improves Predictive Maintenance
By: TechTarget ComputerWeekly.com
Type: eGuide
Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators.
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Five Tips to Improve a Threat and Vulnerability Management Program
By: TechTarget Security
Type: eGuide
Access this e-guide for 5 expert tips to improve the effectiveness of an enterprise threat and vulnerability management program.
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Live-video support tools: Changing the game for remote support
By: LogMeIn Rescue Lens
Type: eGuide
With an explosion of IoT devices and continued growth of IT consumerization, market researchers see an opportunity for vendors with new-age remote support products. Uncover independent analysts' opinions of a live-video support tool and understand how it differentiates from competitors like Apple's FaceTime or Google Hangouts.
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Empower users and free IT teams with modern identity security
By: SailPoint Technologies
Type: eBook
With drastic increases in the number of digital threats, modern IT departments are easily bogged down. This e-book explores 5 best practices for how IT teams can utilize identity security to deal with the overwhelming volume of security tasks and improve efficiency, including. Read on to learn more.
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How to set new standards by leveraging data and technology
By: Hewlett Packard Enterprise
Type: Resource
For organizations that are looking to tighten process controls, improve operational visibility and outpace the competition, being able to leverage IoT capabilities is key. Whether it is for safety, productivity, or manufacturing efficiency, utilizing data and technology at the edge is where businesses are headed. Read more to find out why.
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HR leader’s guide for ensuring top talent when hiring
By: Talent Titan
Type: eBook
Organizations are only as successful as their teams are, making it critical for leaders to be able to recruit and retain top talent. However, effectively building said teams is easier said than done. So, how can you be sure you’re hiring the employees you need? Dig into this eBook to learn more.
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4 core elements of a successful DevOps transformation
By: Qualitest Group
Type: White Paper
This white paper explores how to build a scalable and sustainable DevOps transformation with four foundational pillars. Browse the paper to dive into each pillar in detail, complete with supplemental strategies to align your processes with your DevOps objectives.
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Infographic: 5 ways to achieve a risk-based security strategy
By: TechTarget ComputerWeekly.com
Type: eGuide
In this infographic, learn five steps to implement a risk-based security strategy that naturally delivers compliance as a consequence of an improved security posture.
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Learn how to protect any application, anywhere, easily
By: F5 Inc.
Type: Webcast
Delivering new applications isn’t the simple process that many make it out to be. Whether it is complex coordination, challenges due to lack of automation, security difficulties, or limited observability, there are many hurdles to overcome. However, there is a platform that addresses all of that and much more. Watch to learn more about it.
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10 Reasons to Invest in a Procure-to-Pay System
By: Documation Software Ltd
Type: Infographic
If your organization is still trying to overcome the challenges of manual procurement and AP processes, there is a solution to your struggles. By making an investment in a procure-to-pay automated system, your finance operations can enjoy faster processing times, better spend management and much more. Read on to learn more about it.
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CW Innovation Awards Telecommunications Winner: Telekom Malaysia
By: TechTarget ComputerWeekly.com
Type: eGuide
Telekom Malaysia has been driving automation efforts across the company, not only to serve customers more efficiently, but also to improve a slew of back office functions. Learn more about why they are the telecommunications project of the year.
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Simplify NAS Backup
By: Cobalt Iron
Type: Product Overview
Companies need a fast, reliable option for protecting NAS data that is consistent with the way the rest of enterprise data is protected. Read on to learn how you can enable advanced functionality, high efficiencies (including costs savings), and improved service levels for backup and recovery by leveraging the Compass NAS Agent.
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10 AI and machine learning use cases in ITSM
By: TechTarget ComputerWeekly.com
Type: eGuide
AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
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Speech analytics: 8 key ways you can enhance contact centers
By: Hinduja Global Solutions
Type: Blog
As organizations continue to leverage speech analytics to improve products and services for customers, many are beginning to realize that they can reap the same benefits when using it internally. So, how can today’s contact center teams and agents best use this technology? Browse this article to learn more.
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Smart cities are the future of urban living… but what will power them?
By: Dell
Type: Infographic
Discover in this infographic how Dell’s PowerEdge Servers are powering smart city solutions for the future of modern living.
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Transform your labor processes with workforce management
By: Logile
Type: Case Study
When this regional supermarket chain began to face challenges such as increased competition and new regulatory mandates on top of a struggling, legacy internal infrastructure and process overhaul, they sought out a way that they could improve their workforce management operations. Browse this case study to learn more.
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First call resolution: 5-step guide for ensuring effective CX
By: Broadvoice
Type: Blog
When 71% of today’s customers report that they believe that a quick response from a customer service team drastically improves their experience, it has become critical for organizations to revamp their contact center efforts to prioritize speed, quality, and efficiency. Dig into this article to learn how this can best be done.
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10 common uses for machine learning applications in business
By: TechTarget ComputerWeekly.com
Type: eGuide
Machine learning (ML) enables businesses to perform tasks on a scale previously thought impossible. As a result, many organizations are finding ways to harness ML to not just drive efficiencies but to fuel new business opportunities. Here are 10 applications of ML that are being used to solve problems & deliver tangible business benefits:
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Southampton Solent University Invoice Processing Case Study
By: Documation Software Ltd
Type: Case Study
Many organizations are still using manual invoice systems like spreadsheets which require manual input. This way of doing business is slow and inefficient and can create more costs than intended. For one University, they suffered under this exact scenario, but found that automation was the key. Read on to see who they partnered with to do it.
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3 must-have modernization strategies for hospitals
By: Airstrip Technologies
Type: White Paper
Read this white paper to learn how hospitals are streamlining processes and implementing mobile technology that combines third-party integration, interoperability, and communications in ways that improve workflows and optimize staff efficiency.
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How TeamViewer helps providers transform the patient experience
By: TeamViewer
Type: Product Overview
Healthcare providers today are prioritizing the patient experience, but must also find ways to improve the efficiency, productivity, and cost of their operations. In this resource, discover how TeamViewer Tensor helps healthcare providers transform the patient experience by covering inefficiencies and providing insightful, real-time analytics.
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CW Innovation Awards: Sime Darby ups ante in service management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
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Bolster signature-based malware detection with machine learning
By: Sentinel Labs, Inc.
Type: eGuide
Discover how to enhance malicious code and behavior detection by combining signature-based detection with machine learning. Hear from experts Michael Cobb and Karen Scarfone about how to improve malware threat detection and 10 questions to ask endpoint security vendors.
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Hospitals: 4 critical business strategies to protect profits
By: AMN Healthcare
Type: eBook
In 2022, half of all hospitals had negative operating margins. A reactive approach is to cut spending, but creative margin improvement is driven by more than lowering costs. Download this eBook to explore four critical business strategies healthcare organizations should use to protect their profits and improve revenue recovery.
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5 Steps to A World Class Supply Chain
By: Ensono Limited
Type: White Paper
In special white paper by Retail Gazette and cloud-native consultancy, join Ensono Digital as it looks at how careful analysis of supply chain structures and reassessment of the basics can reap rich rewards, improving resilience, and flexibility while reducing costs.
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Marketing strategies to improve customer understanding
By: TechTarget Customer Experience
Type: eGuide
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.
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CW Innovation Awards: How DBS is transforming credit processes
By: TechTarget ComputerWeekly.com
Type: eGuide
In this case study, learn how DBS Bank's credit architecture programme has digitised and reimagined credit processes through a unified platform that has improved the productivity and efficiency of its credit teams.
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CX leader’s guide to contact center analysis
By: Hinduja Global Solutions
Type: Blog
Contact center analytics refers to the process of gaining business insights with the key purpose of helping management track, analyze, and improve various services and performance metrics and convert them into actionable insights. Read this blog to learn more.
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Inside Conduit’s 4 Strategies for Refining Patient Flow
By: Conduit
Type: Case Study
Mercy teamed up with Conduit Health Partners to refine patient transfers. Read this case study to dial into Mercy’s successes and to discover Conduit’s secret strategies for improving patient flow. Here’s a sneak peek: #1 is using a nurse-first model.
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Infographic: 2019 Europe IT Priorities - Security
By: TechTarget ComputerWeekly.com
Type: eGuide
In this infographic, we take a look at which elements of IT security are being improved by enterprises across Europe. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
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Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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Get Ahead of CMS' Interoperability and Prior Authorization Proposed Rule
By: ZeOmega
Type: White Paper
How the CMS Advancing Interoperability and Improving Prior Authorization new proposed rule will change the payer and provider landscape.
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CW Innovation Awards: NUHS taps RPA in Covid-19 swab tests
By: TechTarget ComputerWeekly.com
Type: eGuide
In this case study, learn how Singapore's National University Health System deployed RPA bots to automate patient registration during Covid-19 swab tests as part of broader efforts to improve efficiency.
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How to overcome the complexities of logistics services
By: Blue Yonder
Type: White Paper
When it comes to logistics and shipping, it’s a fact that transportation management is growing more complex by the day and has become even more essential to the success of many businesses. To ensure that the entire transportation lifecycle is optimized, you need a robust, cloud-based transportation management platform. Read on to learn more.
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What a leading cybersecurity program looks like
By: AT&T Cybersecurity
Type: White Paper
In order to overcome obstacles, many leading organizations turn to cybersecurity consultants to provide unbiased, expert advice and to augment their own staff expertise and resources in order to get over plateaus in the growth of their cybersecurity programs. Learn more by downloading this paper today.