When Cloud-Based UC Makes Sense
By: Dimension Data View more from Dimension Data >>
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Unified Communication: “It should work as easily as a telephone call!”
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This article explains the various aspects of unified communication (UC) – the methods used to implement it, the problems faced by real-life organisations in the implementation surrounding firewall traversal and related security considerations, and possible solutions. It focuses on the session initial protocol, and provides examples of how it works in concert with relevant industry standards to solve challenges around firewalls and network address translation for UC.
These are also closely related to: "When Cloud-Based UC Makes Sense"
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Mobile Unified Communications and Collaboration: The Gateway to AI for SMBs
By: T-Mobile for Business
Type: Analyst Report
What are the key business outcomes that organizations can achieve through AI-powered UC&C (unified communications and collaboration)?
This 2024 IDC report – penned by Research Manager for UC&C, Jitesh Gera, and Research Director for Consumer Multiplay and SMB Services, Jason Blackwell – answers that FAQ and 4 others.
To unlock the analyst insights, including guidance for adopting AI at SMBs, read on.
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Key CX trends: Where your peers are investing
By: Zoom Video Communications
Type: Analyst Report
Regardless of the metric, delivering an excellent customer experience is at the top of business leaders’ priority lists.
As organizations prioritize CX investment, leadership, and transformation projects, they also are evaluating projects to reduce friction.
One area of focus is the integration of Unified Communications platforms and contact center platforms. Siloed communications introduce friction, whether within customer or employee interaction channels.
Learn more about UC/contact center integration, as well as other trends shaping the CX space today, by accessing this featured white paper now.
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Teams telephony solutions: What to look for
By: Vodafone
Type: eBook
Your business depends on a robust communications experience to drive innovation, and phone calls are at the heart of that experience. That means having the utmost quality in telephony becomes imperative for optimal performance. This eBook explores what to look for in the best telephony solutions. Read the eBook.
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CW ANZ: Australian firms connect people in new ways
By: TechTarget ComputerWeekly.com
Type: Ezine
Australian organisations such as BPay are turning to unified communications (UC) to create workplaces where employees operate in a flexible and open work environment. In this issue of CW ANZ, we look at how companies are approaching UC, the state of the market and what organisations need to do to be successful in rolling out UC tools.
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3 tips for managing hybrid cloud infrastructure
By: Zones, Inc.
Type: eBook
Managing modern hybrid cloud infrastructure is no easy task, especially with the number of apps running in your data center and edge locations set to increase by 300% by the end of 2023. This e-book explores how you can break away you’re your disjointed infrastructure and achieve agility in your hybrid cloud operations. Read the e-book here.
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The growth of cloud-based networking: What to expect in 2022 and beyond
By: TechTarget ComputerWeekly.com
Type: eBook
By upgrading to advanced network infrastructure, firms can deliver mission-critical services through cloud providers and through their own cloud resources. These increased capacity need has seen deployment of optical networking and advanced network solution such as software-defined wide area network (SD-WAN). Read more in our exclusive e-guide.
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CW ASEAN: Connect your people
By: TechTarget ComputerWeekly.com
Type: Ezine
Unified collaboration (UC) is transforming the way business is done globally. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises are embracing UC tools, factors that organizations should consider when developing a UC strategy, and the emergence of startups that have been shaking up the marketplace.
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Compliance leader’s guide to cloud voice regulatory best practices
By: Theta Lake
Type: White Paper
The shift to cloud-based voice platforms is transforming communication and collaboration in businesses worldwide. Download this white paper to unlock key compliance considerations to prepare for the shift to cloud voice.
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Jargon Buster Guide to Voice over IP (VoIP)
By: TechTarget ComputerWeekly.com
Type: eGuide
In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.
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Keys for balancing AI and the human touch in customer service
By: Zoom Video Communications
Type: Research Content
This report explores using AI to boost, not supplant, human elements in customer service. Recommendations cover omnichannel integration, visual tools, and combining AI self-service with empathetic bots. Discover how to provide a balanced customer experience in the full report.
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MicroScope's ultimate guide to the digital transformation and emerging opportunities for the channel
By: MicroScope
Type: eGuide
The phrase might be one that gets over used at conferences and in pitches but it refers to something that is really happening and to revenue opportunities that are emerging right now. This e-guide will share some of the recent developments in the channel and the latest thoughts about the issue.
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3 tips to keep your voice communications compliant
By: Theta Lake
Type: White Paper
As regulatory oversight increases, organizations struggle to adopt cloud unified communications (UC) systems while maintaining compliance. Discover how Theta Lake and RingCentral can help you capture, archive, and manage voice communications to ensure compliance and mitigate risks. Read the white paper to learn more.
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Discover Orange's full collaboration & customer contact suite
By: Orange Business Services
Type: Analyst Report
Orange Business offers cloud collaboration and customer contact solutions like voice, unified communications, and contact centers. Globally present with robust support and advanced analytics, Orange leads the market. For more on their services and advantages, see the full analyst report.
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UC & UCaaS: Assess the market
By: ARG, Inc.
Type: Webcast
The world has changed a lot in the past year, and the way we work has changed with it. These changes have driven enterprises to adopt UC at a rapid rate, and cloud UC – or UCaaS – is seeing more leverage as well. Watch this webinar to explore the trends driving UCaaS, gain clarity on the market and take a look at the future of UC and UCaaS.
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Are there blind spots in your Industrial Control Systems (ICS)?
By: Cisco
Type: Product Overview
Are blind spots and visibility issues in your Industrial Control Systems (ICS) leaving your organization vulnerable to cyber threats? Cisco Cyber Vision provides organizations with visibility into their ICS, improving their industrial networks efficiency, and extending IT security to their industrial operations. Read on to learn more.
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Case Study: UC Davis Health Network Upgrade
By: Panduit
Type: Case Study
As technology expands more into healthcare, the advances are coming faster than ever before. With patients having sensors and wearables, to surgical robots and even telehealth, technology is now a necessity. If organizations cannot keep up with the growing demands for connected building systems, they could risk failing. Read on to see why.
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Power hybrid working with cloud telephony and Microsoft Teams
By: Orange Business Services
Type: White Paper
Discover how cloud telephony and Microsoft Teams can power your hybrid workforce. Learn the benefits, challenges, and key considerations for a successful migration. Read the full white paper to build a digital workplace that boosts employee experience and productivity.
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Learn how to simplify compliance with voice recording
By: Theta Lake
Type: White Paper
Learn how to simplify compliance with voice recording and archiving regulations for Webex. Theta Lake is designed to integrate seamlessly to help businesses capture, retain, and monitor Webex communications. Discover three best practices to future-proof your voice compliance. Read the white paper to learn more.
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Boost Zoom compliance with these 3 best practice tips
By: Theta Lake
Type: White Paper
Ensure compliance in voice communications with Zoom Phone and Contact Center. This white paper explores best practices to navigate the evolving compliance landscape, including how to capture and archive all communications, unify searchable archiving, and leverage AI-powered risk detection. Read the full white paper to learn more.
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Transforming UC & collaboration with advanced AV solutions: A guide
By: Shure Inc
Type: White Paper
Download this white paper for insights on potential gaps in your current UC portfolio, recommendations for how to fill them, and learn from two success cases on how to capitalize on the lucrative AV opportunity.
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IT Channel Guide to the Untapped Audio-Visual Market Opportunity
By: Shure Inc
Type: White Paper
With 44% of today’s employees reporting that they’re not satisfied with their communication equipment for teamwork, it has become critical for organizations to invest in workplace communication and collaboration technology. But what exactly should IT leaders be investing in? Browse this white paper to learn more.
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How to choose the right UCaaS platform for your business
By: 8x8
Type: eBook
In this e-book, explore the key themes and concepts organizations should consider when selecting Unified Communications as a Service (UCaaS) technology.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
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Jargon Buster Guide to Unified Communications
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we will explore and define some of the key elements of a UC deployment and offer some insight into some of the emerging trends that are changing the way we communicate in our working lives.
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CW Benelux August 2019: Dutch academic seeks the personality behind the cyber criminal
By: TechTarget ComputerWeekly.com
Type: Ezine
There is at least one person behind every cyber attack, but beyond that insight, very little known is about them. Rutger Leukfeldt, senior researcher on cyber crime at the Netherlands Institute for the Study of Crime and Law Enforcement, has been trying to get inside the minds of hackers.
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How cabling infrastructure builds meaningful connections
By: Panduit
Type: White Paper
As technology continues to improve and become more complex, the demands for resources are growing with it. Whether your business is high-frequency trading, high-performance computing, or AI, compute loads need to be distributed closer to the data at the edge. This means getting your cabling infrastructure correct is critical. Read on to learn why.
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Quantifying the Value of FlexPod Converged Infrastructure
By: NetApp & Cisco
Type: White Paper
Learn how upgrading your converged infrastructure to FlexPod with Cisco M4 servers and All Flash FAS (AFF) storage can benefit your organization
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Leader’s guide to UCaaS: Benefits, vendor selection & more
By: Vodafone
Type: White Paper
To unlock a 14-page leader’s guide to unified communications as a service (UCaaS), tap into this white paper.
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Computer Weekly – 20 March 2018: Where neuroscience meets technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how computer scientists are using data, cloud and virtual reality to understand the brain and improve mental wellbeing. We analyse newly published government documents detailing the early problems with Universal Credit. And we look at how AI can help improve cyber security. Read the issue now.
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CIO Trends #8
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, take a look at some of our most popular articles on issues faced by IT decision makers, such as how to create a strategy that works for the business in a digital age and tips on how to take advantage of opportunities to lead your organization to unprecedented success.
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How best to put collaboration tools to work for your team
By: TechTarget ComputerWeekly.com
Type: eGuide
This collection of recent expert advice aims to make your quest for the best option a bit easier. Read on and learn the latest on what collaboration tools now offer, including advanced technology like AI and speech recognition.
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CW Middle East - Oct-Dec 2019: Saudi banks trial biometrics in ATMs
By: TechTarget ComputerWeekly.com
Type: Ezine
Biometric and blockchain technologies are being used in tandem to provide ID verification at Saudi Arabian cash machines.
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UCaaS and hybrid work: 9 benefits of migrating to the cloud
By: RingCentral
Type: White Paper
With 66% percent of employees expected to continue with hybrid work or stay completely remote, it has become crucial for companies to transfer their workflows to the cloud. But with so many still using on-premises solutions to communicate and collaborate, how can you accommodate your needs? Access this white paper to learn more.
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Converged infrastructure: Essential guide
By: TechTarget ComputerWeekly.com
Type: eGuide
In this guide, we take a deep-dive into the benefits of converged infrastructure and find out why this is an area of hardware spend CIOs are increasingly turning their attention to, with a view to investing more of their IT budgets in.
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7 steps to successfully add AV to your UC practice
By: Shure Inc
Type: Infographic
The complexities of space design and user behavior in modern hybrid meeting and learning environments require more sophisticated AV conferencing solutions to deliver successful outcomes. This infographic helps you get started on this journey and provides a guide to expanding your offering and in-house AV competencies.
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UCaaS buyers’ checklist: The most important features to know
By: 8x8
Type: Product Overview
The best unified communications as a service (UCaaS) tools offer a range of transformative capabilities, from personalized meeting rooms to built-in security and encryption. Use this checklist to benchmark the most important features against your organization’s UCaaS requirements.
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Microsoft 365 Copilot: What you should know
By: NTT and Microsoft
Type: Product Overview
How is generative AI technology transforming workplaces, and how can your business achieve such transformation? Find answers in this overview about Microsoft 365 Copilot services.
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5 steps to achieve UC network modernization for hybrid work
By: TechTarget ComputerWeekly.com
Type: eGuide
The enterprise communications and collaboration landscape continues to evolve as organizations shift from remote to hybrid work and as video becomes a critical business technology. Here are five network modernization tips to help you support current and future UC and collaboration needs.
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Computer Weekly 6 August 2019: Using tech to boost staff morale
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at the emerging technologies being used to improve employee experience and raise staff loyalty and motivation. The CIO of the Football Association explains how IT is changing the way the national game is administered. And we examine the growing role of AI in preventing cyber attacks. Read the issue now.
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How you can improve IT efficiency with UCaaS and network security
By: Windstream Enterprise
Type: Case Study
A grocery retailer partnered with Windstream Enterprise to modernize its IT infrastructure. The solution included SD-WAN, managed network security and unified communications, resulting in improved connectivity, security and cost savings. Read the full case study to learn how Bargain Barn achieved its objectives.
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Computer Weekly 19 May 2020: Ocado makes the friendly workplace robot a reality
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how Ocado is making robot-human collaboration a reality. Unified com-munications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we exam-ine the data privacy challenges. Read the issue now.
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How leading contact center-as-a-service solutions stack up
By: 8x8
Type: Analyst Report
In this analyst report, discover how the top-ranking CCaaS solutions stack up against the competition, and find out which solution is best for your enterprise.
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Computer Weekly 17 July 2018: How container technology is evolving
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as adoption of containers grows rapidly, we look at the choices and potential benefits of the technology, the efforts being made to secure internet of things devices and how the latest Brexit plans will affect the UK tech sector. Read the issue now.
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The impact of compute-intensive workloads on network infrastructure
By: Panduit
Type: White Paper
In this white paper, join Cisco and Panduit as they describe some of the trends in data center connectivity and the impact this compute-intensive workload have on cabling and network infrastructure design with corresponding deployment guidelines.
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Leading the Future of Personalized Healthcare
By: AWS Marketplace
Type: eBook
Digital innovations are empowering healthcare organizations to make breakthrough improvements in process efficiency as well as clinician and patient experiences. Read this eBook to learn how you can unlock the power of data to drive better patient outcomes, reduce hospital costs, and more.
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UCaaS for dummies
By: RingCentral
Type: eBook
Read ‘UCaaS for dummies’ to learn how unified communications as a service can boost employee productivity and improve customer satisfaction by enabling unified communications for your remote workforce.
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Master audio for video conferencing: IT provider’s guide
By: Shure Inc
Type: Blog
Due to the rise of online and hybrid meetings, many organizations are continuing to seek out support from IT providers to meet their UC needs. However, some are still struggling to master the audio side of things. So, what are the most effective ways you can remedy these issues? Browse this article to learn more.
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How Business Travelers and Remote Workers Benefit from Connectivity on the Go
By: T-Mobile for Business
Type: Analyst Report
This white paper addresses considerations for SMBs to maintain secure, productive remote work, including:How to overcome challenges of public Wi-Fi and BYOD for mobile workBenefits of 5G for consistent coverage and enhanced securityRead the white paper now.
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Guide to business continuity planning: COVID-19 and beyond
By: TechTarget ComputerWeekly.com
Type: eGuide
As COVID-19 continues to spread, companies need to evaluate their ability to conduct business as usual during this time. Inside this comprehensive guide, we share best practices on how to defend your business against disruption, identify key business areas at risk and respond to business continuity planning challenges.