These are also closely related to: "Der Information Confidence Calculator: Big-Data-Qualität messen"

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  Best practices to enable frictionless customer experiences

  By: ServiceNow

  Type: Analyst Report

  Effective, personalized experiences have become the norm for today’s customers, and they expect nothing less with each interaction. Your business needs to keep up by providing intelligent service. That’s where frictionless CX – a framework for mutual success - comes into play.

  This analyst research report explores how leading businesses are using AI and automation to deliver frictionless customer experiences that boost CX outcomes, reduce costs, and drive revenue growth. In it, you will find expert guidance to help your organization master customer interactions.

  Read the full report now to learn about the strategies and best practices that can drive long-term success for your customers and your business.

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  AI proves value in HR, but handle with care

  By: TechTarget ComputerWeekly.com

  Type: eGuide

  Artificial Intelligence could be, and often is, seen as a bogeyman in HR. The infamous Amazon case, widely reported in 2018, where a recruitment algorithm decided not to consider women candidates because of their gender, basing itself on past data, is a byword for how things can go wrong with AI in HR.

  But AI is also proving its value for HR. The Amazon debacle, which came to light in 2015, leading to the termination of that specific project in 2017, has not stopped companies using AI to standardise recruitment. And Amazon said it had never used the rogue algorithm for real, in any case.

  The increasing prominence of AI, and other digital technologies, means that organisations are also being forced to re-skill the workforces they have recruited and retained. Even CIOs will need to up their game to stay relevant, we find.

  And, contrary to popular common wisdom that AI is bound to be on the side of the bosses and against the workers, we also see, in this e-guide, how the allocation of work by algorithm might have advantages for workers as well as employers, even in the so-called “gig economy”.

  Moreover, there is more to advanced HR software use than AI. In this e-guide we see it being used, in richly detailed case studies, at a strategic level by a trio of companies: at the merged Standard Life and Aberdeen Asset Management, The Gym Group, using data analytics to support expansion , and Agfa-Gevaert, to effect a spin-off.

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