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Supporting Mobility with a UC Technology Strategy

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Understanding RCS and SMS: Pros, cons & what to know

Since the first SMS message was sent more than 30 years ago, a multitude of new mobile messaging methods have risen in popularity. One of these is Rich Communication Services (RCS), which has changed the game for mobile communications.

But what exactly is RCS? How does it differ from SMS? What are the benefits of the two methods and which one may be best for your organization’s needs?

Dig into this article to gain more insight into SMS and RCS and discover how they can help your business better engage with your customer base.

These are also closely related to: "Supporting Mobility with a UC Technology Strategy"

  • RCS: The key for ensuring your messages are interacted with

    Today, the mobile messages you send to customers can get lost in the crowd. To combat this, many marketing leaders have sought out new ways they can make their messages more vibrant and interactive, ensuring these messages aren’t just seen, but interacted with.

    However, doing this is easier said than done. So, how can you improve the messaging experience for all involved?

    Browse this guide to gain more insight into how technology like Rich Communications Services can help your business and discover the best ways you can implement it into your messaging operations.

  • Drive frontline success with next-gen push-to-talk tech

    Forrester Research highlights the importance of frontline workers in business success, noting their need for better technology. Equipping teams with tools like mobile devices and push-to-talk features can enhance productivity and safety.

    This report discusses how advanced communication tools integrated with cloud solutions foster collaboration. It showcases RingCentral's solutions that combine calling and messaging, reducing the need for multiple devices. Companies are advised to consider specialized frontline tech with UCaaS to strengthen their workforce.

    Discover in the full report how innovative communication tech can improve frontline productivity and customer experiences.

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