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Using ICD-10 Codes and Electronic Health Records to Achieve Value

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How 1 provider upgraded ITSM for electronic medical record implementation

When healthcare provider, Main Line Health, selected Epic as their integrated electronic medical record (EMR) they knew that their current ITSM solution needed to change.

They decided to implement ServiceNow, which helped them handle the large volume of service requests that emanated from their big-bang EMR implementation. Learn more about Main Line’s experience in this case study.

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