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Using ICD-10 Codes and Electronic Health Records to Achieve Value

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Enhancing the Customer Experience through Digital Implementation

Employees value health coverage now more than ever, and leading health insurance provider, MetLife, sought to simplify their application process to help individuals get considered for the coverage they needed for their families.

They identified that their paper-process Statement of Health (SOH) form completion rates were low due to the inconvenience of the paper processes, but after partnering with Airkit, Metlife digitized their SOH options, which boosted completion, user satisfaction, and ultimately, health coverage.

Explore this case study to learn how this digital implementation helped MetLife meet user needs and scale their solution to broaden their reach.

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