You've requested...
BPM Quarterly eZine: BPM in the cloud: Reaping rewards, avoiding pitfalls
Download this next:
Making the most of social, SaaS, cloud, mobile and more
Critical factors such as social media, mobile, and cloud are dramatically reshaping the case management landscape. And they’ve helped reveal plenty of new applications and opportunities for the approach.
In this e-guide, ebizQ.com Site Editor Anne Stuart takes a multi-faceted look at the use of collaboration and social networking strategies and tools for case management. Gain a big-picture introduction to collaboration and related trends, including insights from several industry thought leaders.
These are also closely related to: "BPM Quarterly eZine: BPM in the cloud: Reaping rewards, avoiding pitfalls"
-
RPA vs. BPM: How are they different?
Robotic process automation and business process management are complementary partners in driving digital transformation initiatives. RPA has received a lot more publicity in recent years, but BPM is an essential discipline and a key enabler in scaling RPA projects.
RPA differs from BPM in several ways, but most significantly, RPA automates a specific set of tasks while BPM determines what tasks to automate and the steps needed to eliminate and consolidate those tasks.
In this e-guide, we look into the main differences between these process-oriented initiatives and how they can complement each other when planning, automating and improving key business operations.
-
New generation Business Process Management meets Agile and AI
Business Process Management, as a discipline, stems from operations management, which itself goes back to the assembly line production associated with Frederick Taylor, and his “scientific management” principles enunciated at the turn of the twentieth century.
In its IT-centric guise, it’s been developing since the mid-2000s, and, more recently still, has been influenced by agile software development techniques, and the renaissance of artificial intelligence/machine learning.
BPM is, fundamentally, according to TechTarget’s Whatis.com “a systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment”, and is often a point of connection between IT and lines of business.
The lead article here explores how artificial intelligence and automation are making inroads into the business processes of legal work, but are also more likely to support than displace lawyers and will draw IT more into legal service delivery.
One of the suppliers strongly associated with BPM is Pegasystems, and here its chief technology officer argues that, although AI has been over-hyped, there is a rational core to it that can prove to be of business value.
In another guest blog post, Gal Horvitz, CEO, PNMsoft contends that AI will revitalise BPM, as improving customer experience, rather than just process optimisation, becomes more and more of a business imperative.
Elsewhere in this e-guide you will find supplier Celonis arguing for the value of process mining, blockchain posited as an engine for a new generation of business applications, and an argument for the universal application of the principles of “agile” in government.
