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Cost Basis Basics: Preparing for the New Reporting Requirement

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Why you need to be monitoring contact center agent wellbeing

With AI and conversational technologies now servicing many routine CX enquiries, contact center advisors are being left to manage a far greater proportion of challenging customer interactions.

Levels of advisor attrition are already an issue for many organizations, so it’s more important than ever to make sure that your employees are being supported as their roles evolve.

Download this eBook to learn how CX transformation is affecting contact center agents and get tips to ensure you’re putting your people first.

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