Designing Artificial Intelligence for Games (part 2)
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6 friction-free EUC success stories from real-world firms
By: Nutanix
Type: eBook
Most modern organizations are aiming to leave limited scalability behind, and with friction-free end user computing (EUC) solutions like Citrix + Nutanix, it’s now possible.
EUC solutions are designed to enhance business agility and competitiveness, accelerating time to deployment by 90% and offering seamless access to apps and virtual desktops at any scale, from anywhere.
Explore how 6 organizations leveraged EUC to power virtualization, remote work, app integration, and much more in this e-book.
These are also closely related to: "Designing Artificial Intelligence for Games (part 2)"
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Virtual Desktop Toolbox
By: TechTarget Data Center
Type: eBook
There's no one-size-fits all solution for application delivery, personalization, and network and performance monitoring. However, you can significantly simplify virtual desktop management if you leverage the right tools. Read this virtual desktop e-book, featuring experts Brian Madden and Gabe Knuth, to gain key insights on connection brokers, WAN optimization, personalization software, and much more.
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6 strategies to avoid storage resource contention
By: TechTarget Storage
Type: eGuide
Storage can make or break the success of your virtual environment - that’s why it’s critical that you have the right products and practices in place as you’re getting started.
This e-guide examines server virtualization through a storage lens and outlines tools and techniques you can leverage to maximize performance. Read on to explore six strategies that make storage more VM-friendly and learn how to avoid potential resource contention and capacity issues.
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7 Ways AI Improves Agent Experience
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Keeping your contact center agents engaged, happy, and empowered is critical to avoiding churn. But how often are your agents overwhelmed with calls? AI can help improve the contact center experience, not just for your employees, but for your customers as well. Browse this article to find 7 ways AI can help your agents.
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Computer Weekly's Downtime Upload Christmas Special
By: TechTarget ComputerWeekly.com
Type: Podcast
In this week's episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss their favourite moments of the last 10 episodes as part of their Christmas Special.
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Is your contact center ready for today’s CX demands?
By: InflowCX
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Customer-centric innovation has become a top priority for organizations worldwide. However, many contact centers don’t have the right tools to keep up, and their legacy systems can make the agent experience a hassle. Browse this article to learn more.
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The benefits of leveraging AI for contact centers
By: RingCentral
Type: Blog
It’s reported that 1/3 of your customers will leave after just one negative experience with a contact center, making it critical to impress on the first try. Due to this, many organizations have turned to AI. But as AI continues to get more complex, some struggle to see the benefits. Access this article to learn more.
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An AI-Driven security tool to protect remote access
By: SailPoint Technologies
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Work from anywhere initiatives have introduced many user entities and points of access. AI-Driven data intelligence has emerged as a technology that automates management of all user access, allowing businesses to quickly respond to potential threats. Explore this data sheet to learn about SailPoint’s AI-Driven identity security tool.
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Taking a crawl, walk, run approach to contact center automation
By: InflowCX
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As labor shortages, agent burnout, and inferior customer experiences plague contact centers, many are turning to automation to solve these issues and more. However, most organizations are unsure of where to start and can find the integration process daunting. Browse this article to learn more.
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The state of cyberattacks
By: Checkpoint Software Technologies
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This last year has seen major developments in the world of cyberattacks. Hackers are no longer single-entity operators but are often state-of-the-art operations, and as such are constantly upping their game. This report looks at the state of cyberattacks across the first half of 2022, analyzing the major trends. Read on to learn more.
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How AI & ML can strengthen your contact center’s performance
By: Amazon Web Services
Type: eBook
Responsive contact centers are key to building customer loyalty and improving your bottom line. Find out how artificial intelligence (AI) and machine learning (ML) can help reduce time to resolution and provide deeper customer engagement insights in this e-book.
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Creating Intelligent Agents with SAP Service Cloud
By: SAP - SING
Type: Video
Watch this video to learn how you can reduce time-to-resolution and improve your customer experience by leveraging SAP Service Cloud to create intelligent agents.
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Artificial Intelligence and Machine Learning in data analytics and business applications
By: TechTarget ComputerWeekly.com
Type: eGuide
Artificial Intelligence and the sub-set of it which is machine learning are hot. It's been impossible to attend an IT conference in the last year or so without encountering a dead human genius reincarnated as a software system or a robot.
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Have you been getting AI wrong this whole time?
By: Deloitte NVIDIA
Type: White Paper
Many organizations have initiatives around AI. The unfortunate side of that equation is that very few have found the right opportunities to apply AI to their business to see measurable success. So, what is the issue? The truth is more businesses aren’t driving towards the correct metrics and miss the right AI opportunities. Read on to learn more.
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Top 10 artificial intelligence stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
According to Gartner's 2019 CIO Agenda survey, organisations that have deployed artificial intelligence (AI) grew from 4% to 14% between 2018 and 2019. These are Computer Weekly's top 10 AI articles in 2019.
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Private cloud management: What enterprises need to know in 2021
By: TechTarget ComputerWeekly.com
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As an authority cited in the lead article in this e-guide explains, for many businesses "real time" means more frequent business intelligence reporting or data model updating. And yet, as another article in this e-guide explains, many organisations lack the infrastructure and culture necessary to deliver the required data.
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Customer Experience Exchange E-Zine: Issue 3
By: TechTarget Customer Experience
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In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Eliminate your API vulnerabilities with Cequence Unified API Protection
By: Cequence
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Today’s security teams simply lack the visibility and defense capabilities they need to protect the ever-growing risk from APIs and other application connections. Check out this data sheet to see how the Cequence Unified API Protection solution can reinforce the vulnerabilities that may undermine your organization.
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The Impact of Digital Innovation in the Contact Centre
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How are organizations addressing issues like increased complexity, more channels and higher agent churn to deliver the experiences customers expect? Access this analyst report to learn how different vendors are helping companies modernize contact centre operations using digital innovation and AI.
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Understanding contact center agent dissatisfaction and how to fix it
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Over the last two years, 65.6% of contact center leaders have reported an increase in agent turnover, so now more than ever, it’s necessary to identify the main causes of agent unhappiness. Download this report to see the top three factors of rising attrition rates among agents and explore methods that teams can use to reverse this trend.
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Artificial Intelligence 101: Jargon Buster
By: TechTarget ComputerWeekly.com
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Where once stood Big Data and Data Science, now stands AI and its younger sibling, Machine Learning. AI is red hot. And stuffed with jargon. Whether you are an IT professional looking to see how AI can benefit your organisation, or an entrepreneur looking to launch an AI-fuelled start up, this Jargon Buster will help to throw the trend into relief.
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Best practices for CX and contact centre training
By: NICE CXone
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Are your agents ready to manage voice and digital interactions in an omnichannel environment? Your customers using technology expect agents to be as digitally fluent as they are—and they want fast resolution through any channel. Access this e-book to learn more.
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Threat intelligence: AI vs. traditional threat management
By: Bottomline Technologies, Inc.
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As traditional antivirus programs and intrusion detection systems become ineffective against ransomware and advanced persistent threats, it’s become imperative for organizations to take proactive approaches – such as AI-driven threat intelligence. Take the survey to access Traditional Threat Management vs. AI-Driven Threat Intelligence.
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Game changing digital-first data integration you need to know about
By: GigaSpaces Technologies
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In the past two years, the business world has found that data is knowledge and knowledge is power. To harness this power, leaders know that they need clean data, quickly. According to Forrester, firms that are digital-first are growing 3x faster than the rest of the market. Read on to see what they are doing and how it is being achieved.
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Is Artificial Intelligence on the March to Replace Traditional IT Administrators?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, such as IT administrators and customer service agents. Capital One's European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now.
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IVR success guide: Create a better strategy for CX success
By: RingCentral
Type: Blog
Customers are always looking for smoother and more efficient experiences. But as organizations implement interactive voice response (IVR) systems to help automate their support, customers tend to run into some issues. So, how can your company implement a better IVR strategy? Access this article to learn more.
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Agent training tips for productive-from-anywhere contact centres
By: NICE CXone
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Agents are your contact centre’s biggest assets, but how you train them can make or break their performance. So, when agents have the tools and training they need to deliver exceptional CX, they’re more likely to find satisfaction in their work and will stick around longer. Access this infographic to hear more.
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2022 ACA Study: Reduce contact center friction
By: Amazon Web Services
Type: Analyst Report
Did you know that one bad interaction can cost you current and future customers? The results of the 2022 Achieving Customer Amazement Study make it clear: Customer experience matters more than ever, and that makes a compelling case for upgrading your contact center with Amazon Connect. Read the full study for more.
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3 Steps to Achieving Usable Data with AI Software
By: Tresata
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Data is great, whether it is about your customers, product demand or your competitors, everyone relies on usable data. But many organizations collect so much data that they struggle to determine what has value and what doesn’t. This is where AI automation makes your team stronger. Read on to learn more about using AI to collect your usable data.
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6 Best Practices for IVR Scripting
By: RingCentral
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It’s critical for your IVR scripts to be simple, regularly updated, and agent accessible.But as customers continue to interact with voice calls, they also expect digital options, such as email, online chat, and social media. With all these choices, it can be difficult for companies to keep up with scripting. Access this article to learn more.
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The road to agent experience maturity: A self-assessment
By: NICE CXone
Type: eBook
With so many contact centre managers focused on customer satisfaction, it’s reported that only 50% of organisations prioritise agent experience (AX). So, how can you better fulfill your agents? Access this guide to learn more.
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Spotlight on the Nordics: Artificial Intelligence
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we explore how artificial intelligence is going to play a key role in the future of the Nordics. We discuss whether AI is truly a threat to humans in terms of the future of work, how AI can benefit humans in the future and how the Finnish government is backing a national AI development strategy.
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Virtual agents: Can AI improve customer conversations?
By: Talkdesk
Type: eBook
To design customer conversations, it’s crucial to consider the user experiences and not just the artificial intelligence that’s behind the processes. However, to do this, companies need to know the dos and don’ts for successful virtual agents, as well as the basics for creating proper customer conversations. Access the guide to learn more.
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A Computer Weekly buyer's guide to deep learning
By: TechTarget ComputerWeekly.com
Type: eGuide
Deep learning can help companies operate faster and more efficiently. In this 13-page buyer'sguide, Computer Weekly looks at the advanced tools available for developers building intelligentapps, the frameworks that can be used and the kit that can enhance a programmer's toolbox.
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How AI leads to faster, cheaper, better IT services
By: ServiceNow
Type: White Paper
It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
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How Recruiters Can Increase Software Engineer Hiring
By: SHL US LLC
Type: Blog
Being able to score and rank software engineering candidates based on logic can improve outcomes for candidates, recruiters, and engineering teams. Access this article for potential methods that your organization can use when looking at the logic behind candidates’ decisions and solutions.
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Be the employer of choice: How feedback fosters agent purpose
By: NICE CXone
Type: eBook
Inspired, empowered agents are more valuable than you think to customer satisfaction scores and your standing as an employer. But how do you know how they feel? Access this expert insight to learn how agent feedback directly influences CX and more.
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A practical guide for federal agencies adopting Zero Trust in the SOC
By: Palo Alto Networks
Type: eBook
In today’s complex digital environment, it’s crucial that federal agencies strengthen their Zero Trust strategy. Download this e-book for a layout of how federal SOC teams can achieve Zero Trust with the Cortex® portfolio, and discover why AI, automation and orchestration are must-haves.
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AI vs. human bias: How to improve the recruitment process
By: dream.jobs
Type: Blog
Human bias has the potential to hinder the talent recruitment process for all, and when the diversity and inclusion of a workforce is harmed, the entire organization suffers. However, technologies such as AI are without bias. Access this article to learn more about how AI can help your candidates and HR employees.
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Scale large datasets with ease using an AWS algorithm
By: AllCloud
Type: Blog
Read this blog post to learn how you can scale large datasets easily with the SageMaker BlazingText algorithm, which can help you tap into highly-optimized implementations of the Word2vec and text classification algorithms for sentiment analysis, named entity recognition, machine translation and more.
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The Future of AI 2022: Progressing AI Maturity in the Contact Center
By: Talkdesk
Type: Analyst Report
As 85% of customer experience (CX) professionals agree on the importance of now leveraging AI and automation, and 79% of companies planning to increase their total spending on these solutions, legacy contact centers are being pressured to modernize. Access this report to learn more about the current CX and AI landscape.
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Why companies are turning to AI bots for improved tasks
By: Wind River
Type: White Paper
AI-enabled collaborative tools are now being designed and developed to work with humans to perform specialized tasks and activities. Cobots, in particular, continue to improve worker safety, boost productivity, and enhance capabilities. Access this white paper to find out how they can benefit your organization.
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10 top artificial intelligence certifications
By: TechTarget ComputerWeekly.com
Type: Infographic
Artificial intelligence (AI) is on track to be the key technology enabling business transformation and allowing companies to be more competitive. Learning about and understanding AI can set individuals on the path to promising careers. In this infographic, we share 10 top certifications and courses to help you succeed in a future powered by AI.
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AI: Beyond the hype
By: TechTarget ComputerWeekly.com
Type: eGuide
Artificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?
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Transform Customer Data into Predictive Insights with AI
By: mParticle
Type: White Paper
Several issues can prevent growth teams from adopting AI, including a lack of data science resources and no unified view of the customer. Read on to learn how adopting an AI customer data platform (CDP) can help you enable your organization with the capabilities needed to effectively leverage AI insights.
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Veritas Invests in Cloud-Focused Team for Global Region
By: Veritas
Type: Blog
Today, businesses are playing catch-up with the post-pandemic work practices to manage the increasing volumes of data created across different cloud storage locations. To optimize your cloud footprint and costs and keep your data safe, there is now global support with cloud specialists covering the globe. Read on to learn more about this.
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AI to advance Swedish military systems
By: TechTarget ComputerWeekly.com
Type: eGuide
The rapid advance of artificial intelligence (AI) and machine learning is poised to play an ever-increasing role in the development of next-generation military systems. Swedish report into use of artificial intelligence in military systems reveals opportunities and concerns. Read the story now.
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How to become an artificial intelligence engineer, step by step
By: TechTarget ComputerWeekly.com
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Artificial intelligence engineers are in great demand and typically earn six-figure salaries. In this e-guide, learn what it takes to launch a rewarding career as an AI engineer, including required skills, responsibilities, qualifications, educational opportunities and top salaries.
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AI in Recruiting: Key Benefits & the Need for Human Input
By: Iron Horse Interactive
Type: eGuide
Take a brief survey to download this buyer's handbook and learn about the ways that AI-powered job coaching, recruiting tools, and employee development programs can help individuals align with best-fit career opportunities, as well as how the limitations of AI are shaping the roles of modern HR teams.
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Computer Weekly 6 August 2019: Using tech to boost staff morale
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at the emerging technologies being used to improve employee experience and raise staff loyalty and motivation. The CIO of the Football Association explains how IT is changing the way the national game is administered. And we examine the growing role of AI in preventing cyber attacks. Read the issue now.
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Understanding Healthcare Provider Attitudes Towards NLP and AI
By: Consensus Cloud Solutions
Type: White Paper
Natural language processing (NLP) and artificial intelligence (AI) can remove mundane, repetitive manual tasks from healthcare workflows – which according to one expert can "restore the care in healthcare by giving the gift of time to clinicians".
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CW Europe – June 2017
By: TechTarget ComputerWeekly.com
Type: Ezine
This quarter in CW Europe we look at how momentum in the artificial intelligence industry in France might be slowed due to ethical questions.
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How APAC enterprises can scale up their AI initiatives
By: TechTarget ComputerWeekly.com
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In this e-guide, we take a look into the main trends for AI deployment in APAC, what are the best strategies for enterprises that are looking to scale up their AI initiatives, and how APAC firms are using AI to increase innovation and optimise business processes.