Designing Artificial Intelligence for Games (part 2)
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Computer Weekly's Downtime Upload Christmas Special
By: TechTarget ComputerWeekly.com
Type: Podcast
In this week’s episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss their favourite moments of the last 10 episodes as part of their Christmas Special. Clare starts with her account of how an employment charity called Astriid helps sufferers of chronic illnesses and long-term medical conditions to find work in the tech industry. Caroline reminds the team of episode 34, where Alex Scroxton joined them at the microphone to discuss BBC conspiracy thriller The Capture. The team then offer up some holiday fun: Brian advocates TV show Silicon Valley, which has just finished its sixth and final season, and Caroline recommends mobile game Penguin Isle.
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5 reasons why you won’t be replaced by AI
By: InflowCX
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The integration of artificial intelligence (AI) into business operations drives frequent conversations about the potential replacement of human agents. However, considering that humans tend to think in extremes, a more practical outcome is typically the result when fears like this arise.
In fact, there are a variety of reasons why AI is incapable of replacing agents, 5 of which are fleshed out in this blog post. Read on to learn how AI and human agents can work hand in hand to help agents free up their time and focus on their most meaningful work.
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Chatbots & virtual agents: CX leader’s guide to AI
By: InflowCX
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As companies continue to consider implementing chatbots and virtual agents into their customer experience (CX) operations, many have realized just how many variations of AI tools are available, making it hard to know which ones are best for your needs.
This article can provide you with insight into the chatbot and virtual agent landscape, walking you through each type with their benefits and challenges, as well as key steps for successful implementation and more effective CX.
Browse the article to learn more.
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Artificial Intelligence and Machine Learning in data analytics and business applications
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Artificial Intelligence and the sub-set of it which is machine learning are hot. It's been impossible to attend an IT conference in the last year or so without encountering a dead human genius reincarnated as a software system or a robot.
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Is your contact center ready for today’s CX demands?
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Customer-centric innovation has become a top priority for organizations worldwide. However, many contact centers don’t have the right tools to keep up, and their legacy systems can make the agent experience a hassle. Browse this article to learn more.
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SMB leader’s guide for leveraging AI for CX efforts
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How AI can enhance employee experiences across your organization
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Computer Weekly 6 August 2019: Using tech to boost staff morale
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In this week's Computer Weekly, we look at the emerging technologies being used to improve employee experience and raise staff loyalty and motivation. The CIO of the Football Association explains how IT is changing the way the national game is administered. And we examine the growing role of AI in preventing cyber attacks. Read the issue now.
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How Generative AI Can Transform the Public Sector
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