Designing Artificial Intelligence for Games (part 2)
By: Intel Software Network View more from Intel Software Network >>
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Customer Spotlight on End User Computing
By: Nutanix
Type: eBook
Most modern organizations are aiming to leave limited scalability behind, and with friction-free end user computing (EUC) solutions like Citrix + Nutanix, it’s now possible.
EUC solutions are designed to enhance business agility and competitiveness, accelerating time to deployment by 90% and offering seamless access to apps and virtual desktops at any scale, from anywhere.
Explore how 6 organizations leveraged EUC to power virtualization, remote work, app integration, and much more in this e-book.
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Virtual Desktop Toolbox
By: TechTarget Data Center
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There's no one-size-fits all solution for application delivery, personalization, and network and performance monitoring. However, you can significantly simplify virtual desktop management if you leverage the right tools. Read this virtual desktop e-book, featuring experts Brian Madden and Gabe Knuth, to gain key insights on connection brokers, WAN optimization, personalization software, and much more.
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VM Storage: Dos and Don’ts
By: TechTarget Storage
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Storage can make or break the success of your virtual environment - that’s why it’s critical that you have the right products and practices in place as you’re getting started.
This e-guide examines server virtualization through a storage lens and outlines tools and techniques you can leverage to maximize performance. Read on to explore six strategies that make storage more VM-friendly and learn how to avoid potential resource contention and capacity issues.
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Computer Weekly's Downtime Upload Christmas Special
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In this week's episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss their favourite moments of the last 10 episodes as part of their Christmas Special.
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Generative AI accelerates software development
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KICODE Reply is an AI framework that autonomously develops software. It understands natural language and uses generative AI for the SDLC. Developers gain capacity for innovation as KICODE Reply handles repetitive tasks. Learn more by accessing this article now.
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Is your contact center ready for today’s CX demands?
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Customer-centric innovation has become a top priority for organizations worldwide. However, many contact centers don’t have the right tools to keep up, and their legacy systems can make the agent experience a hassle. Browse this article to learn more.
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Five Contact Center ChatGPT Prompts You Can Use Right Now
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No matter the industry, all the buzz is around ChatGPT and generative AI. Those organizations that find efficient ways to harness the power of this technology will most likely be the industry leading companies of the future. This is especially true in the contact center where drinking from the firehose seems to be too common. Read on to learn more.
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Generative AI: Here to Save Customer Service, or End It?
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You cannot turn on technology news without hearing something about AI and how it is disrupting all kind of industries. One case that is regularly brought up is the application of AI in the customer contact center. While it is still an emerging technology, the thought of improved CX and customer loyalty is intriguing. Read on to learn more.
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The state of cyberattacks
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This last year has seen major developments in the world of cyberattacks. Hackers are no longer single-entity operators but are often state-of-the-art operations, and as such are constantly upping their game. This report looks at the state of cyberattacks across the first half of 2022, analyzing the major trends. Read on to learn more.
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Your guide to leveraging automation for your contact center
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As labor shortages, agent burnout, and inferior customer experiences plague contact centers, many are turning to automation to solve these issues and more. However, most organizations are unsure of where to start and can find the integration process daunting. Browse this article to learn more.
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Artificial Intelligence and Machine Learning in data analytics and business applications
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Artificial Intelligence and the sub-set of it which is machine learning are hot. It's been impossible to attend an IT conference in the last year or so without encountering a dead human genius reincarnated as a software system or a robot.
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Top 10 artificial intelligence stories of 2019
By: TechTarget ComputerWeekly.com
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According to Gartner's 2019 CIO Agenda survey, organisations that have deployed artificial intelligence (AI) grew from 4% to 14% between 2018 and 2019. These are Computer Weekly's top 10 AI articles in 2019.
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How AI and Networking advancements affect Industry 4.0
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Since it was coined in 2011, Industry 4.0 has been used as a term for all of the technological advancements being used to fuel efficiency in the manufacturing sector. This e-guide combines 2 articles written by experts from TechTarget, each exploring developments in Industry 4.0 from a different angle. Read on to learn more.
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The modern contact center: Keys to meeting CX expectations
By: Hinduja Global Solutions
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For today’s customers, personalized experiences are everything. Many expect quick and efficient interactions, from both human and virtual agents. However, providing these experiences is easier said than done. Browse this article to learn more.
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Generative AI: How can you leverage digital humans?
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AI entities are now capable of learning from data, analyzing intricate patterns, and refining their performance over time. Business leaders must stay updated on developments, evolving applications, and user interest to exploit this dynamic landscape and harness the transformative potential of generative AI and digital humans. Read on to learn more.
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8-step guide for measuring contact center productivity
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The contact center industry has seen some rapidly changing technology over the last couple of years, making it hard for organizations and their agents to keep. Despite this, it’s still critical that operational efficiency and productivity stay high. So, how can this best be done? Browse this article to learn more.
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Private cloud management: What enterprises need to know in 2021
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As an authority cited in the lead article in this e-guide explains, for many businesses "real time" means more frequent business intelligence reporting or data model updating. And yet, as another article in this e-guide explains, many organisations lack the infrastructure and culture necessary to deliver the required data.
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Eliminate your API vulnerabilities with Cequence Unified API Protection
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Today’s security teams simply lack the visibility and defense capabilities they need to protect the ever-growing risk from APIs and other application connections. Check out this data sheet to see how the Cequence Unified API Protection solution can reinforce the vulnerabilities that may undermine your organization.
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Spotlight on the Nordics: Artificial Intelligence
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In this e-guide we explore how artificial intelligence is going to play a key role in the future of the Nordics. We discuss whether AI is truly a threat to humans in terms of the future of work, how AI can benefit humans in the future and how the Finnish government is backing a national AI development strategy.
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Customer Experience Exchange E-Zine: Issue 3
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How to bolster contact center management
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To learn how to avoid inconsistent customer experiences in your organization’s contact center, and to discover how you can bolster contact center management, check out this video.
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AI & ML: 5 use cases for financial services
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From core system processing to client-facing applications, AI and ML power applications across financial services to increase efficiency, enhance analytics, and automate and personalize experiences. In this e-book, you can explore five game-changing use cases for the financial services industry.
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The Impact of Digital Innovation in the Contact Centre
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How are organizations addressing issues like increased complexity, more channels and higher agent churn to deliver the experiences customers expect? Access this analyst report to learn how different vendors are helping companies modernize contact centre operations using digital innovation and AI.
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Threat intelligence: AI vs. traditional threat management
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As traditional antivirus programs and intrusion detection systems become ineffective against ransomware and advanced persistent threats, it’s become imperative for organizations to take proactive approaches – such as AI-driven threat intelligence. Take the survey to access Traditional Threat Management vs. AI-Driven Threat Intelligence.
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AI: Beyond the hype
By: TechTarget ComputerWeekly.com
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Artificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?
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Artificial Intelligence 101: Jargon Buster
By: TechTarget ComputerWeekly.com
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Where once stood Big Data and Data Science, now stands AI and its younger sibling, Machine Learning. AI is red hot. And stuffed with jargon. Whether you are an IT professional looking to see how AI can benefit your organisation, or an entrepreneur looking to launch an AI-fuelled start up, this Jargon Buster will help to throw the trend into relief.
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A Computer Weekly buyer's guide to deep learning
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Deep learning can help companies operate faster and more efficiently. In this 13-page buyer'sguide, Computer Weekly looks at the advanced tools available for developers building intelligentapps, the frameworks that can be used and the kit that can enhance a programmer's toolbox.
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Conversational AI Platforms: AWS vs. Google vs. IBM & More
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Google Cloud offers an end-to-end portfolio for Conversational AI services which are delivered through Contact Center AI (CCAI) and include Dialogflow, Agent Assist, Insights, and CCAI Platform. Access this analyst report to learn why Gartner named Google a leader in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
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Vital Metrics and KPIs to Measure Contact Center Performance
By: Hinduja Global Solutions
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The role of the contact center is critical. It is often the first point of contact for your customers and if their issues are not resolved quickly, it can also be the last point of contact. To ensure that your contact center is achieving its quality and productivity goals, there are 12 key metrics to keep an eye one. Read on to learn what they are.
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How to Generate More Revenue Through Your Contact Center
By: Hinduja Global Solutions
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Many organizations still view the contact center as a revenue drain where customer issues, repetitive service requests, and low-value interactions lead to high costs for the business. However, it doesn’t have to be that way. You can turn your contact center into an asset that not only generates revenue but boosts the CX. Read on to see how.
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Adding AI to your AP Ops can improve morale and productivity
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When you look at your news feed, how many articles have you noticed that talk about all the industries that will be replaced by AI? Those lists usually include finance departments because of the amount of repetitive tasks conducted on a daily basis. But, this is actually a scenario where AI and human talent can converge. Read on to learn more.
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Best practices for CX and contact centre training
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Are your agents ready to manage voice and digital interactions in an omnichannel environment? Your customers using technology expect agents to be as digitally fluent as they are—and they want fast resolution through any channel. Access this e-book to learn more.
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Is Artificial Intelligence on the March to Replace Traditional IT Administrators?
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In this week's Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, such as IT administrators and customer service agents. Capital One's European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now.
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AI to advance Swedish military systems
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The rapid advance of artificial intelligence (AI) and machine learning is poised to play an ever-increasing role in the development of next-generation military systems. Swedish report into use of artificial intelligence in military systems reveals opportunities and concerns. Read the story now.
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How APAC enterprises can scale up their AI initiatives
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In this e-guide, we take a look into the main trends for AI deployment in APAC, what are the best strategies for enterprises that are looking to scale up their AI initiatives, and how APAC firms are using AI to increase innovation and optimise business processes.
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5 questions to ask about virtual agents
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Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.
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Steps for training your contact centre agents for success
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Agents are your contact centre’s biggest assets, but how you train them can make or break their performance. So, when agents have the tools and training they need to deliver exceptional CX, they’re more likely to find satisfaction in their work and will stick around longer. Access this infographic to hear more.
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5 Essential Contact Center Capabilities for Improved CX
By: Hinduja Global Solutions
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The main measurement for a successful contact center is if the agents can assist more than their targeted number of customers each day and do it in a quick and efficient manner. To do that, you need a solution that has the capabilities to drive higher agent productivity and enhances the customer experience. Read on to learn more about it.
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How to accelerate innovation with AI-powered DevSecOps
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AI has proven to be a transformative technology. While we are aware of what it already can do, there is an emerging use case that is not getting enough coverage yet but will have a major impact on how we work and live. Now, you have the chance to find out about it. Read on to learn about AI-powered DevSecOps and why it matters to us all.
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Let’s Play a Game (of Deception)
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What if security professionals didn’t just defend, but fought back? This blog article explores the evolving practice of deception technology, a class of cybersecurity that utilizes decoys to misdirect and lure attackers into a false objective that will notify the organization and enable further security protocols. Read on to learn more.
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Best cloud security certifications
By: TechTarget ComputerWeekly.com
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There are four broad forms of AI in use today, ranging from simple and almost mechanical to complex and almost human. These forms of AI are designed to stand in for human intelligence, but their ability to represent something even approaching human intelligence is greater as we progress through them. Download the infographic to learn more.
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5 ways AI can revolutionize your operations
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Data and AI provide transformative tools for gaining a competitive edge. Analytics optimize operations, reduce costs, and enable data-driven decisions, while AI accelerates innovation and boosts productivity. Access this resource to learn how your company can thrive digitally with data and AI.
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Toolkit for improving the contact centre agent experience
By: NICE CXone
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With so many contact centre managers focused on customer satisfaction, it’s reported that only 50% of organisations prioritise agent experience (AX). So, how can you better fulfill your agents? Access this guide to learn more.
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AI proves value in HR, but handle with care
By: TechTarget ComputerWeekly.com
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In this e-guide, discover how the allocation of work by algorithm might have advantages for workers as well as employers, how AI is proving its value for HR and how data analytics is being used to support expansion and development.
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AI tools for software developers: Part Two
By: TechTarget ComputerWeekly.com
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The Computer Weekly Developer Network is in the engine room, covered in grease and looking for Artificial Intelligence (AI) tools for software application developers to use. With so much AI power in development and so many new neural network brains to build for our applications, how should programmers 'kit out' their AI toolbox?
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Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
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AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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AI tools for software developers: Part One
By: TechTarget ComputerWeekly.com
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The Computer Weekly Developer Network is in the engine room, covered in grease and looking for Artificial Intelligence (AI) tools for software application developers to use. With so much AI power in development and so many new neural network brains to build for our applications, how should programmers 'kit out' their AI toolbox?
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AI Is Fundamentally Transforming the SDLC
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When cloud technology was introduced, the way software was developed and released changed drastically. Now, with AI, the software development lifecycle as we know it will become a thing of the past. With software development at the forefront of AI adoption, the way we write, test, and deploy code will change again. Read on to see why.
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How to enable responsible AI at scale
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Despite the importance of ethics, it is only one component of responsible AI. Responsible AI is a strategy for executing ethical AI while maintaining accountability, compliance, and governance to enable great customer experiences and drive growth for your business. Read on to learn how you can put it into practice.
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Reimagine the agent desktop with TrueServe Agent
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This video provides an overview of TrueServe Agent from Deloitte, a complete customer dashboard that gives your agents a true 360-degree view of the customer. Have full access to previous agent-customer interactions, the reason for their call and much more. Watch now to learn how you can reimagine the agent desktop.
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10 top artificial intelligence certifications
By: TechTarget ComputerWeekly.com
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Artificial intelligence (AI) is on track to be the key technology enabling business transformation and allowing companies to be more competitive. Learning about and understanding AI can set individuals on the path to promising careers. In this infographic, we share 10 top certifications and courses to help you succeed in a future powered by AI.
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How intelligence at the edge empowers AI use cases
By: Wind River
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AI-enabled collaborative tools are now being designed and developed to work with humans to perform specialized tasks and activities. Cobots, in particular, continue to improve worker safety, boost productivity, and enhance capabilities. Access this white paper to find out how they can benefit your organization.
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Building a Contact Center for the Future
By: Hinduja Global Solutions
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The past few years have put a spotlight on the customer experience and its importance. Today, customers expect a human-plus-digital-experience that eliminates friction and frustration and can provide the right human touch when necessary. To meet these demands, there are 8 guiding principles to future proof your contact center. Read on to see more.