Designing Artificial Intelligence for Games (part 2)
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AI features you can use in Jira Service Management
By: Atlassian
Type: Webcast
Bloated budgets, outdated user experiences, lack of visibility: these are just a few of the issues plaguing today’s service teams.
Atlassian Intelligence, with powerful assistive and generative AI features, offers the ability for agents to provide instant, insightful answers, group similar incidents, generate knowledge base articles, and much more.
Learn how these AI features can be instituted in Jira Service Management in this webinar.
These are also closely related to: "Designing Artificial Intelligence for Games (part 2)"
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5 reasons why you won’t be replaced by AI
By: InflowCX
Type: Blog
The integration of artificial intelligence (AI) into business operations drives frequent conversations about the potential replacement of human agents. However, considering that humans tend to think in extremes, a more practical outcome is typically the result when fears like this arise.
In fact, there are a variety of reasons why AI is incapable of replacing agents, 5 of which are fleshed out in this blog post. Read on to learn how AI and human agents can work hand in hand to help agents free up their time and focus on their most meaningful work.
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Do you really need a virtual agent in your contact center?
By: InflowCX
Type: Blog
Today, many customers believe that an organization not employing a virtual agent strategy can be a hindrance to their overall experiences.
However, with so many companies still on the fence about AI and automation in their service centers, it can be difficult to know what is best for your needs.
This article can provide you with the top 5 questions you should be asking your prospective virtual agent solution, including:
- Can you understand and process natural language?
- How well can you multi-task?
- And 3 more
Browse the article to learn more.
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Chatbots & virtual agents: CX leader’s guide to AI
By: InflowCX
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As companies continue to consider implementing chatbots and virtual agents into their customer experience (CX) operations, many have realized just how many variations of AI tools are available, making it hard to know which ones are best for your needs. Browse this article to learn more.
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How you can improve call center productivity in the AI era
By: Broadvoice
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When it comes to call center agents, the threat of AI coming for their jobs has been widely discussed and published in articles all over. However, AI should not be considered a replacement. It’s a tool to empower your agents to resolve cases faster, make better informed decisions, and ultimately, make your customers happier. Read on to learn more.
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Computer Weekly's Downtime Upload Christmas Special
By: TechTarget ComputerWeekly.com
Type: Podcast
In this week's episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss their favourite moments of the last 10 episodes as part of their Christmas Special.
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Aligning risk & service models for operational resilience
By: ServiceNow
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Integrating an entity hierarchy into risk management aligns with CMDB and CSDM for risk visibility. Maturing from tactical to service-centric, it includes third parties, enhancing accountability and transparency. Read to build a robust framework aligned with business services and infrastructure.
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Artificial Intelligence and Machine Learning in data analytics and business applications
By: TechTarget ComputerWeekly.com
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Artificial Intelligence and the sub-set of it which is machine learning are hot. It's been impossible to attend an IT conference in the last year or so without encountering a dead human genius reincarnated as a software system or a robot.
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Is your contact center ready for today’s CX demands?
By: InflowCX
Type: Blog
Customer-centric innovation has become a top priority for organizations worldwide. However, many contact centers don’t have the right tools to keep up, and their legacy systems can make the agent experience a hassle. Browse this article to learn more.
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Five Contact Center ChatGPT Prompts You Can Use Right Now
By: InflowCX
Type: Blog
No matter the industry, all the buzz is around ChatGPT and generative AI. Those organizations that find efficient ways to harness the power of this technology will most likely be the industry leading companies of the future. This is especially true in the contact center where drinking from the firehose seems to be too common. Read on to learn more.
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Putting people first: How humans and AI elevate CX
By: ServiceNow
Type: Video
While AI technology continues to flourish in today’s marketplace, businesses have a fantastic opportunity to learn how to utilize AI in combination with human intelligence to create a modern and efficient customer experience. When combined correctly, this strategy is transforming the CX for customers and businesses. Watch this video to learn more.
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Your guide to leveraging automation for your contact center
By: InflowCX
Type: Blog
As labor shortages, agent burnout, and inferior customer experiences plague contact centers, many are turning to automation to solve these issues and more. However, most organizations are unsure of where to start and can find the integration process daunting. Browse this article to learn more.
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Providing a unified help experience with the “intelligent front door”
By: Atlassian
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Atlassian’s vision for a unified help experience is inspired by a rise in globally distributed teams, which has compelled organizations to rethink how they can provide 24/7 support to their customers and employees. Learn more about Atlassian’s efforts to construct the “intelligent front door” for today’s remote workforces in this blog.
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Computer Weekly 6 August 2019: Using tech to boost staff morale
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, we look at the emerging technologies being used to improve employee experience and raise staff loyalty and motivation. The CIO of the Football Association explains how IT is changing the way the national game is administered. And we examine the growing role of AI in preventing cyber attacks. Read the issue now.
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Top 10 artificial intelligence stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
According to Gartner's 2019 CIO Agenda survey, organisations that have deployed artificial intelligence (AI) grew from 4% to 14% between 2018 and 2019. These are Computer Weekly's top 10 AI articles in 2019.
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Speech analytics: 8 key ways you can enhance contact centers
By: Hinduja Global Solutions
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As organizations continue to leverage speech analytics to improve products and services for customers, many are beginning to realize that they can reap the same benefits when using it internally. So, how can today’s contact center teams and agents best use this technology? Browse this article to learn more.
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5 drivers of value-based care success
By: Quality Reviews
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In recent years there has been a push for digital transformation in the value-based care terrain in healthcare, but there needs to be a clear strategy and assessment process entities to determine if digital transformation is appropriate. Read this eBook to ensure that you undertake an intelligent and methodical digital transformation.
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“Back to baseline”: How to escape legacy over-customization
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Discover in this ESG showcase how KPMG’s “Back to Baseline” streamlines processes, accelerate value realization for stakeholders, and readies organizations for the future of ServiceNow.
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Customer Experience Exchange E-Zine: Issue 3
By: TechTarget Customer Experience
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In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Eliminate your API vulnerabilities with Cequence Unified API Protection
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Today’s security teams simply lack the visibility and defense capabilities they need to protect the ever-growing risk from APIs and other application connections. Check out this data sheet to see how the Cequence Unified API Protection solution can reinforce the vulnerabilities that may undermine your organization.
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Empower your support agents with conversational AI
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To enhance employee productivity and satisfaction, Broadcom decided to leverage a conversational AI solution, allowing them to not only ensure continual service improvement but also enable strategic growth for the business. Tune in to this webinar to discover how Broadcom can now scale seamless support by utilizing AI and automation.
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Private cloud management: What enterprises need to know in 2021
By: TechTarget ComputerWeekly.com
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As an authority cited in the lead article in this e-guide explains, for many businesses "real time" means more frequent business intelligence reporting or data model updating. And yet, as another article in this e-guide explains, many organisations lack the infrastructure and culture necessary to deliver the required data.
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Generative AI: How can you leverage digital humans?
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AI entities are now capable of learning from data, analyzing intricate patterns, and refining their performance over time. Business leaders must stay updated on developments, evolving applications, and user interest to exploit this dynamic landscape and harness the transformative potential of generative AI and digital humans. Read on to learn more.
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Is Artificial Intelligence on the March to Replace Traditional IT Administrators?
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In this week's Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, such as IT administrators and customer service agents. Capital One's European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now.
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Informational Brief: The anatomy of an AI-driven organization
By: Teradata
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Today, AI is changing the data and analytics game. That’s why IDC recently set out to understand the characteristics of organizations that are making the most of AI-driven decisioning and the outcomes they are achieving. Download this analyst report to discover key trends in leadership and decision making in the era of generative AI.
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Your expert guide to data protection strategy: backup, replication, snapshots and virtualisation
By: TechTarget ComputerWeekly.com
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We walk you from the basics of backup methods to the pros and cons of different ways of protecting data and key issues in virtual machine backup.
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
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It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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How to implement an enterprise AI copilot for your business
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This white paper delves into 4 levels of AI copilot strategy, from basic LLM integration to full enterprise deployment, outlining required capabilities and investments. Read on to discover the essential frameworks, risks, and considerations for leveraging AI copilots to enhance operational intelligence.
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Passwordless security: 101 lesson
By: Portnox
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As they spot vulnerabilities in their password-based security models, many organizations have adopted a new security approach: passwordless. For an introduction to passwordless security, take a look through this article.
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Adding AI to your AP Ops can improve morale and productivity
By: Documation Software Ltd
Type: Infographic
When you look at your news feed, how many articles have you noticed that talk about all the industries that will be replaced by AI? Those lists usually include finance departments because of the amount of repetitive tasks conducted on a daily basis. But, this is actually a scenario where AI and human talent can converge. Read on to learn more.
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Artificial Intelligence 101: Jargon Buster
By: TechTarget ComputerWeekly.com
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Where once stood Big Data and Data Science, now stands AI and its younger sibling, Machine Learning. AI is red hot. And stuffed with jargon. Whether you are an IT professional looking to see how AI can benefit your organisation, or an entrepreneur looking to launch an AI-fuelled start up, this Jargon Buster will help to throw the trend into relief.
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Threat intelligence: AI vs. traditional threat management
By: Bottomline Technologies, Inc.
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As traditional antivirus programs and intrusion detection systems become ineffective against ransomware and advanced persistent threats, it’s become imperative for organizations to take proactive approaches – such as AI-driven threat intelligence. Take the survey to access Traditional Threat Management vs. AI-Driven Threat Intelligence.
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How PKI Helps to Maintain Trust for 5G
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How can you address the complex requirements of your 5G network while maintaining security? A public key infrastructure (PKI) establishes trust between all of the entities in your network, which can users and/or devices. Read on to learn how you can leverage a PKI to prevent attacks and take control of your 5G network.
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What you need to know about the CX landscape in the AI era
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Consistently delivering a top-notch customer experience across all touch points in your organization is extremely tough. There are challenges to overcome like increased customer expectations and the pressure to reduce costs. To manage this, businesses are turning to automation and AI to optimize the workforce. Read on to learn more about it.
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Spotlight on the Nordics: Artificial Intelligence
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In this e-guide we explore how artificial intelligence is going to play a key role in the future of the Nordics. We discuss whether AI is truly a threat to humans in terms of the future of work, how AI can benefit humans in the future and how the Finnish government is backing a national AI development strategy.
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Improve customer service efficiency and reduce costs: Samsung’s transformation story
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When Samsung Electronics realized that they needed to revamp their customer service operations to enable easier access to support, they sought out a partner that could help them better manage their customer interactions and transform their processes to keep up with new standards. Dig into this case study to learn more.
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A Computer Weekly buyer's guide to deep learning
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Deep learning can help companies operate faster and more efficiently. In this 13-page buyer'sguide, Computer Weekly looks at the advanced tools available for developers building intelligentapps, the frameworks that can be used and the kit that can enhance a programmer's toolbox.
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AI in the contact center: CX leader’s roadmap for success
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To evolve their contact center efforts, some have turned to AI technologies. However, most aren’t leveraging AI to its full potential and are failing to streamline their processes, empower their agents, and enhance overall customer satisfaction. Browse this guide to learn more.
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Mastering Amazon SageMaker BlazingText
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Read this blog post to learn how you can scale large datasets easily with the SageMaker BlazingText algorithm, which can help you tap into highly-optimized implementations of the Word2vec and text classification algorithms for sentiment analysis, named entity recognition, machine translation and more.
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Best cloud security certifications
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There are four broad forms of AI in use today, ranging from simple and almost mechanical to complex and almost human. These forms of AI are designed to stand in for human intelligence, but their ability to represent something even approaching human intelligence is greater as we progress through them. Download the infographic to learn more.
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10 top artificial intelligence certifications
By: TechTarget ComputerWeekly.com
Type: Infographic
Artificial intelligence (AI) is on track to be the key technology enabling business transformation and allowing companies to be more competitive. Learning about and understanding AI can set individuals on the path to promising careers. In this infographic, we share 10 top certifications and courses to help you succeed in a future powered by AI.
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5 Steps to A World Class Supply Chain
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In special white paper by Retail Gazette and cloud-native consultancy, join Ensono Digital as it looks at how careful analysis of supply chain structures and reassessment of the basics can reap rich rewards, improving resilience, and flexibility while reducing costs.
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AI: Beyond the hype
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Artificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?
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5 questions to ask about virtual agents
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Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.
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Amazon EC2 & Intel Xeon Scalable processor use cases: DBs, AI/ML, and more
By: AWS & Intel
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Amazon Web Services has launched new Amazon EC2 instances with Intel's 4th generation Xeon Scalable processors. For large databases, gaming, AI/ML, and video streaming, they provide up to 151% improved price-performance. Discover how the latest Xeon processors and EC2 instances can boost your workload performance here.
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Compendium of AI use cases for banking, healthcare, & more
By: TechTarget
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Share with us your current AI goals in our brief survey, and our e-guide A Compendium of AI Use Cases will be yours. From digital twins and SCM to manufacturing, financial services, & healthcare—we've compiled all the most relevant use cases for your convenience, so claim your copy before they are gone!
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Conversational AI in the contact center: Benefits and challenges
By: InflowCX
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As contact center teams continue to struggle to accurately catalog large amounts of customer information through their conversations, many organizations have turned to conversational AI tools to help achieve their goals. But what exactly are the benefits of AI? Browse this article to learn more.
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Let’s Play a Game (of Deception)
By: Nexum
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What if security professionals didn’t just defend, but fought back? This blog article explores the evolving practice of deception technology, a class of cybersecurity that utilizes decoys to misdirect and lure attackers into a false objective that will notify the organization and enable further security protocols. Read on to learn more.
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AI to advance Swedish military systems
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The rapid advance of artificial intelligence (AI) and machine learning is poised to play an ever-increasing role in the development of next-generation military systems. Swedish report into use of artificial intelligence in military systems reveals opportunities and concerns. Read the story now.
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Jumpstart your AI journey… without falling into compliance traps
By: NTT
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Learn in this infographic how NTT DATA solutions can help you realize the benefits of AI while ensuring you are ready for future compliance.