You've requested...

Share this with your colleagues:

Optimizing Customer Retention Programs

If a new window did not open, click here to view this asset.

Download this next:

Measuring, Monitoring and Improving Customer Experience

Today’s organizations are realizing that improving customer experience management (CEM) strategies can provide a substantial competitive advantage – but implementing a successful CEM improvement strategy can be difficult.

Check out our exclusive CEM expert guide to learn  essential strategies for improving the customer experience and discover 10 simple, inexpensive ways to improve the customer experience, including:

  • Create a well-balanced customer experience team
  • Give customers a personalized experience
  • Act on customer feedback
  • And more.

These are also closely related to: ""

  • Operating an outbound contact center campaign: 10 rules to follow

    Making effective contact with your customers and prospects is critical to business success.

    But outbound contact center campaigns are fundamentally different than inbound campaigns.

    Learn 10 key rules to help ensure your outbound operations achieve success.

    Here are the first 3:

    1. Communicate and prepare staff for changes
    2. Never forget the importance of data
    3. Maximize your connection rates

  • Comprehensive evaluation of top customer analytics providers

    In today’s world, it is critical to understand your customers so that you can anticipate and meet their needs and expectations. Analytics technology providers can power systems of insight and address the entire customer lifecycle, but how can you weed through the market and find the best fitting vendor for your enterprise?

    This report evaluates significant customer analytics providers, including Adobe, IBM, SAP, SAS, and more, based on product fit, customer success, and client demand. Access now and discover which solution is the right fit for your enterprise so that you can better understand your customers and meet their needs and expectations.

Find more content like what you just read:

  • Is your industry fit for the subscription economy? Find out inside

    In this Zuora Subscription Economy Index (SEI) research study, learn about how subscription-based business sales have grown, SEI vs. American GDP growth, market trends, top business growth leaders by model, and much more.

    Download

  • The big returns from big data

    Organisations can earn an incremental ROI of 241 percent by using big data technology to examine large and complex data sets, according to this report from Nucleus Research.

    Download

  • Keep customers happy: 10 tips to thrive in the subscription economy

    Learn 10 tips to thrive in the subscription economy so that you can improve customer experiences and discover a payment platform designed to help you optimize growth across online, in-app, and in-store channels.

    Download

  • Global spending on DDoS protection to reach over $1 billion

    According to IDC, worldwide spending on DDoS protection will reach over $1 billion by 2019. In this e-book, learn how to protect your organization from DDoS attacks, in addition to understanding how to gain a revenue opportunity.

    Download

  • How to survive in the era of data-driven marketing

    This white paper discusses how to improve your customer intelligence with real-time data analytics that can enable quicker response to customer needs. Discover how a centralized marketing analytics platform can enable your enterprise to implement true "data-driven" marketing and gain invaluable insight into what your customers want.

    Download

  • Analytics in a Big Data World

    This extract from Bart Baesen's book gives an overview of big data and analytics, its applications, analytic models, and job profiles in analytics, and includes a discount code for Computer Weekly readers.

    Download

  • 4 easy steps to building customer loyalty

    Happy customers mean a growing business, and for that reason, improving customer service with data analytics should be a top priority. Learn how you can get started on this journey by opening this white paper.

    Download

  • Fact or fiction? 6 debunked call recording myths

    Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Discover the truth behind 6 common call recording myths. Plus, uncover what features to look for in a call recording system.

    Download

  • Unlocking the value of big data

    This independent report provides the first in-depth assessment of the role that data-intensive technology can play in supporting jobs and growth in Ireland over the next five years.

    Download

  • The Economic Value of Data

    Big data analytics promises to boost customer centricity and profitability for financial services firms, according to this report from Cognizant.

    Download

  • IoT analytics: Challenges and opportunities

    Watch this brief video to learn how to implement faster, smarter advanced analytics for IoT data that can accommodate real-time streaming data, predictive analytics, context-aware insights, and more.

    Download

  • Top 9 customer & billing management platforms

    Companies focus on building relationships ... not just transactions. To support a business change in this direction, 40% of global decision makers said they needed adopt new technology. Enter the recurring customer & billing management platform. In this Forrester Research report, uncover the 9 most significant vendors.

    Download

  • Deliver a better CX: 10 personalization tactics to try

    Personalizing customer experiences is a powerful marketing tactic – it can improve loyalty, drive results across customer engagement channels – but not as many marketers use this tactic as you might think. Discover 10 simple tactics that can help you deliver personalized CX across channels.

    Download

  • Big Data BlackOut: Are Utilities Powering Up Their Data Analytics?

    This report from Capgemini Consulting identifies a disparity between the utilities industry's perception of big data analytics and its implementation of the technology.

    Download

  • Mobile phone app opportunities for business

    Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth.

    Download

  • CEOs are from Mars, CIOs are from Venus

    Ian Campbell, board advisor for Value Retail, talks about what CIOs need to do to ensure they are “on the same planet” as the CEO and board members of any organisation in this PowerPoint presentation.

    Download

  • 8 best practices to optimize CX and payment processing

    Optimizing payments has become key for merchants. Consumers expect swift simplicity and convenience when shopping online or on mobile. Discover 8 best practices to enhance customer experience, and optimize payment processing. Plus, uncover 3 steps to help you move forward with your payment optimization.

    Download

  • How data personalization benefits everyone

    Personalization done well is a surprising delight, giving users relevant information at an appropriate time and place – but companies are better off doing nothing if they don't know how to apply it properly.

    Download

  • The currency of trust: why banks and insurers must make customer data safer and more secure

    Banks and insurers enjoy a significantly higher level of trust from consumers in the cyber security of their systems than any other sector, but the financial services industry is less confident in its ability to detect security breaches, this report from Capgemini reveals.

    Download

  • Monetising the Mobile Content Plan

    This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing on the routes Mobile Network Operators (MNOs) taking to develop new business models.

    Download

  • Analytics Sharpens Image of Patient Healthcare

    In the January issue of Pulse, learn why medical imaging data needs to be stored and reliably accessed in a timely manner, to make the ability to interoperate and share images across different health systems a little easier.

    Download

  • Open Group: FAIR -ISO/IEC 27005 Cookbook

    The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.

    Download

  • Why visualizing analytics are key to understanding your customers

    In this white paper, learn about a program that can help you gain better customer insights through data visualization. Discover how intuitive dashboards, predictive analytics, and more can help you gain a better view of what your customers want; both now and in the future.

    Download

  • Building a customer analytics program: best practices

    In this whitepaper, discover some best practices to help your marketing department become more analytically driven and create a closer bond with your customers. Inside, learn ways to put relevant data to work for you, employ visual analytics to quickly explore data sets, learn your customer's behaviors with predictive analytics, and more.

    Download

  • Global Information Security Workforce Study

    There will be an estimated shortall of 1.5 million in the global information security workforce within five years, this study from (ISC)² predicts.

    Download

  • 7 stages of customer experience maturity

    Explore the Sitecore Customer Experience Maturity Model (CXMM), and how you can connect people, processes, technology and tactics to help you create a roadmap for customer experience excellence.

    Download

  • 2013 Cost of Data Breach Study: UK

    The cost of data breaches has risen for UK organisations iover the past year, but companies that appoint chief information secruity officers with enterprise-wide responsiblities can reduce their costs, this report from the Ponemon Institute reveals.

    Download

  • CW Buyers Guide: Human Resource Management

    In this 10-page buyer's guide, Computer Weekly looks at the HR Management technologies available and what they can offer to organisations.

    Download

  • Analyst report: A 36-criteria evaluation of CRM evaluation

    In this Forrester report, explore a 36-criteria evaluation of CRM suites to help you identify which tools may best fit your organization's needs.

    Download

  • 3 shifts that put payment experience front & center for customers

    There are 3 major market shifts that put payment vendor decisions at the center of a successful transformation to being customer-centric.

    Download

  • How to provide friction-free customer experiences

    Discover how your organization can provide friction-free customer service experiences, with technology that taps into 5 functional areas, as well as Forrester's Total Economic Impact framework to choose the best customer relationship platform for your business.

    Download

  • How Travis Perkins modernized their legacy technology stack

    Find out how Travis Perkins plc migrated to a modern IT platform to manage each element of their operations and moved towards becoming a more Agile organization overall.

    Download

  • Activity based working: The Hybrid Organisation: Buildings

    The way we work is now open to wide-ranging review. The concept of the office as the ‘dumb’ container for work, housing the corporation and its infrastructure assets, will be challenged by a number of factors explored in this paper. Work, in the future, will only be a verb. It is becoming a process, not a place.

    Download

  • Deloitte Telecoms, Media, and Technology Predictions 2016

    The technology, media and telecommunications (TMT) practice at Deloitte, the business advisory firm, gives its predictions for the technology sector in 2016.

    Download

  • Your quick cybersecurity checklist

    This resource will walk you through creating your own IT risk program that follows the key elements of the NIST Cyber Security Framework. As an added bonus, uncover 3 reminders for establishing security best practices.

    Download

  • How to deliver a standout customer experience

    Today's brand and retail executives are hungering for guidance on how to successfully blend content and commerce to deliver a superior customer experience. Inside, uncover a behind-the-scenes look at how real-world businesses have gone from vision to reality.

    Download

  • Centralize control over content and collaboration

    Discover how to centralize control over content and collaboration in a way that facilitates productivity without sacrificing security and learn about Box's content management platform.

    Download

  • What does best-in-class security and compliance look like?

    Learn about Box, a secure content management platform design to recentralize control over your business's information while making files easier to access as well as simplifying data security and compliance.

    Download

  • Text messaging in business: How to help prevent risks

    This white paper explores how to protect against the risks associated with text messaging by using a cloud-based archiving platform. Learn how to develop a smart text message policy and retention strategy that enables you to respond readily to open records requests or other e-discovery needs.

    Download

  • DaaS and Azure are the perfect pair

    Watch this webcast to learn about a data-as-a-service program that can help protect, organize, and put your data hosted in the Azure cloud

    Download

  • Email Compliance Rules for Government and Education: E-Discovery, Records Retention, and Email Management Policies & Best Practices

    This white paper explores the best practices for public sector decision-makers who play a role in email management, e-discovery, email retention, and email compliance.

    Download

  • CW ASEAN March 2017: Raising national security standards

    In this month's CW ASEAN, we describe how Singapore is improving its cyber security defenses and preparations through a partnership with British security company BAE Systems.

    Download

  • Case study: Boost efficiency, reduce cost with cloud

    Read this case study to learn how one company was able to establish a new enterprise architecture that took full advantage of cloud computing's benefits, wile shifting IT from a traditional maintenance role to a business innovation center.

    Download

  • Data governance implementation survey: Results inside

    77% of respondents have either already implemented a data governance program or plan to within the next two years, according to the 2018 Data Governance Implementation Survey. This resource reveals notable components of the 2018 Data Governance Implementation Survey, including insights on the GDPR.

    Download

  • Strategies to increase women in IT

    This special report from CEB offers some practical proven solutions to help IT leaders recruit and retain a better balance of employees.

    Download

  • Fixing the cracks: Reinventing loyalty programs for the digital age

    This global report by Capgemini Consulting reveals that loyalty programmes have not evolved with the digital age and are failing to engage consumers. It also offers strategies to improve customer engagement.

    Download

  • 5 tactics to a better commerce experience

    According to Help Scout, 78% of consumers abandon a transaction or purchase because of poor service. You need to personalize and customize your interactions with customers to remain competitive. Learn how to revolutionize your commerce experience, and uncover 5 key benefits of integrating content and commerce.

    Download

  • Information Governance

    This research from AIIM looks at the risk profile around electronic records, the keep-all versus delete-all options, e-discovery, and the implications of social, mobile and cloud on risk management policies.

    Download