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Measuring the benefits of team collaboration adoption

Unified communications and collaboration tools are an efficient way of connecting with employees and teams. Organizations have rolled out all kinds of tools to support collaboration among distributed teams, but it's possible to have too much of a good thing.

In this infographic, learn about the main benefits of adopting team collaboration tools, including reduced email use and meetings, increased productivity and revenue, and saved money.

These are also closely related to: "Choose Your Collaboration Destiny"

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    Network teams and security teams: Both are key to successful IT. But how can the teams collaborate successfully, and why is that often a challenge?

    This 2024 EMA Research Report – penned by EMA’s Vice President of Research for Network Infrastructure and Operations, Shamus McGillicuddy – answers those questions, tapping into insights from the survey responses of 304 IT personnel.

    Review the report to learn about:

    • The 9 biggest obstacles complicating collaboration between network and security teams
    • Tasks and processes for which cross-team collaboration can be critical
    • How teams can benefit from a shared monitoring tool
    • And more

  • Stop, collaborate and listen to improve customer service

    Many organizations are searching for the perfect formula for their customer service teams. They need collaboration tools to make their agents more productive, as well as the ability to engage experts and teams within the organization to answer questions if needed.

    In this blog, you will learn about a platform that allows your customer service team to easily share and collaborate on online documents. You will also see how your agents can better collaborate with your customers to provide the best possible experiences.

    Read on to understand how easy it can be to enhance your customer’s experience through investments in your customer contact center.

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