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How contact centers can improve compliance with interaction analytics

Contact center operators have more regulations to deal with than ever before, and higher consequences if they fail to comply.

In this white paper, discover how companies are increasing compliance with interaction analytics, and explore how interaction analytics can help organizations:

  • Improve contact center performance
  • Increase compliance
  • Convert content across multiple channels into actionable data
  • Uncover performance trends
  • And more

These are also closely related to: "Best Practices in Performance Measurement and Reporting: Understanding the Global Investment Performance Standards"

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    Despite the business benefits of texting, many financial services firms rank text messages as a top electronic communication compliance concern.

    So what can compliance teams do to develop a compliant text message communication strategy?

    Here are some tips for getting started:

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    • Update your policies to include SMS/text messaging
    • Train your staff

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    In this age of digital transformation, regulatory compliance has become a critical aspect of the IT landscape and nowhere is it more crucial than within the realm of database management.

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    And because this data typically is housed within a database, DB2 database administrators and technicians are being asked to comply with these regulations.

    So how can organizations ensure they are in compliance with these regulations (and others)? Download this white paper for 4 data access auditing techniques to help maintain compliance.

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