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What is intelligent search? How it can help your customer support strategy

Whether you deliver customer support using self-service solutions or customer support teams, you can deliver effective support experiences by placing intelligent search at the core of your support systems.

In this white paper, discover how intelligent search is leveraging the powers of AI to help support teams build comprehensive 360-degree customer profiles, and manage changing customer expectations.

Download now to explore:

  • The high costs of customer support
  • The power of a great CX
  • How intelligent search can improve your customer support strategy
  • And more

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  • Boost employee productivity using AI-powered search

    The unified digital workplace removes “friction” from the everyday activities that consume the time and effort of workers. AI-powered search makes a frictionless digital workplace possible.

     

    Across verticals and job functions, cognitive search delivers the power and intelligence behind thousands of applications that:

    • Boost employee productivity
    • Improve customer engagement
    • Accelerate R&D
    • Support data analytics that streamline operations and business processes

    In this white paper, learn about how Attivio’s AI-powered search solution delivers insight and innovation with a platform that scales efficiently and operates effectively.

  • Build an intelligent contact center with AI-powered search

    Whether it’s through a contact center or self-service web portal, the support function is often where customers engage with your company. And in either context, giving answers quickly increases satisfaction and reduces churn.

    In this white paper, explore how AI-powered search at the core of your customer support systems can make the support experience much better for your customers and easier for support staff.

    Learn more about the world of AI-powered search for customer support and how it enables contact centers to:

    • Create a comprehensive view of customer interactions
    • Minimize the number of help desk calls
    • Diagnose potential problems sooner
    • And more

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