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Performance in Reserve: Protecting and Extending Automotive Spare Parts Profitability by Managing Complexity

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4 benefits of remote troubleshooting as an OEM

If you are an Original Equipment Manufacturer (OEM) with customers worldwide, it can be challenging to provide after-sales services in a timely manner. OEMs that use remote digital solutions today already possess a competitive edge over brands that still rely on legacy after-sales services.

Learn how remote troubleshooting solutions can save time, cut costs, support sustainability goals and streamline customer service in this white paper.

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    Changing customer expectations, the rise of electric vehicles (EVs), and unexpected global supply chain disruptions are pressuring the automotive industry to achieve new levels of service and efficiency. Manufacturers are fast-tracking their digitalization efforts.

    Learn why this is a critical moment for the automotive sector. Download Next-Generation Transportation Mobility today.

  • To buy or not to buy: Manufacturer support or third parties?

    For IT professionals that have multiple brands and OEMs inside your data center, you already know that if a problem arises, it is very hard to get someone to own it. If you’ve heard the phrase, “It must be the other devices causing problems, it’s not ours”, then you understand the problems that OEM support occasionally brings.

     

    In this article, you will get a side-by-side comparison of OEM support versus third-party maintenance (TPM) when it comes to costs, administration, and coverage.

     

    Read on to learn more about the difference between these two approaches and a vendor that can help you make the decision easily.

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