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Three Crucial Metrics Determine Health Plans' Member Satisfaction

Cost, convenience, and credence were three metrics that set apart high-performing and low-performing commercial health plans in a JD Power member satisfaction survey.

The JD Power 2024 U.S. Commercial Member Health Plan Study surveyed 147 health plans’ membership, adding up to 29,188 survey participants. The survey examined health plan performance and member satisfaction based on eight factors. JD Power conducted the survey, which is JD Power’s eighteenth U.S. Commercial Member Health Plan Study, from January through April 2024.

These are also closely related to: "Asset: Healthcare 2015 and U.S. Health Plans New Roles, New Competencies"

  • Top data strategies for healthier populations

    In the tumultuous landscape within which healthcare operates, any insights into the digital health usage of U.S. healthcare organizations (HCOs) can be incredibly useful as a benchmark.

    As such, the 2023 Digital Health Most Wired survey serves as a critical resource in helping researchers identify major themes and shifts in the HCO marketplace.

    Discover the findings of their latest report by downloading your complementary copy now.

  • 2024 ZS Future of Health Report

    This 2024 ZS Future of Health Report found that more than 9,500 healthcare consumers and nearly 1,400 healthcare providers share common challenges and a desire for change that transcend borders.

    The annual ZS Future of Health Survey uncovers vital insights for pharma, medtech, and health plans as they develop solutions to close healthcare gaps.

    Key findings from this year’s report include:

    • Healthcare consumers aren’t having the experiences their providers think they are. PCPs are two times as likely to say their patients feel “cared for” or “grateful” than their patients actually feel.
    • More healthcare consumers want to have partnerships with healthcare providers than currently have them.

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