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Jargon Buster Guide to Voice over IP (VoIP)

Voice over IP, or VoIP telephony – the transmission of voice over an IP network as opposed to a traditional telephone network – has become the mainstay of communications in the modern enterprise to the extent that you’d be hard pressed to find a traditional handset in today’s office.

In this Jargon Buster, we’ll explore some key definitions around this topic, and look at how VoIP fits into the wider unified communications landscape.

These are also closely related to: "Tuning Applications for IP"

  • CW+: Mobile Voice over IP - opportunities and threats


    Voice remains the most important element within the broader mobile telecoms market; however several threats exist to this mainstay  of operator revenues.  Indeed, the role that voice plays in the telecommunications ecosystem  of the future will be very different from today owing to unprecedented structural, competitive and technology drivers.  On one hand, mobile operators’ penetration  rates have reached saturation in developed markets, bringing about unprecedented competition. On the other hand, Voice over IP is becoming an increasingly important driver for  change in the mobile operator community, as handsets become more and capable of efficient  data carriage and faster data speeds enable efficient voice over IP on the mobile networks. In addition, WiFi will become more capable of  voice carriage. This may relieve pressure on operators’ networks, but it will also allow third parties the opportunity to start offering voice services.  Meanwhile, regulatory pressure  will only increase on operators to accept VoIP on their networks in the interest of “net neutrality”- the concept whereby services such as voice should be allowed on operators’ networks, irrespective of the technology used.

  • Cloud-based phone systems: Top reasons to switch to VoIP

    The evolution of cloud-based phone systems has crossed the technology chasm. More and more companies are adopting voice over IP and reaping the benefits of:

    • Decreased costs
    • Increased functionality
    • Ease of administration

    Explore other reasons why companies should consider making the switching in this buyer’s guide.

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    What's the potential impact of implementing voice technology? For some distribution centers, it can help improve productivity by up to 40%. Find out how you can estimate the potential impact of a voice investment on your organization's productivity in this white paper.

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    In this research paper, learn about Silver Peak's Unity EdgeConect SD-WAN, which helps ensure high quality voice communication over single and dual underlay links. Also, explore results from a series of tests that demonstrate how EdgeConnect mitigates the effects of latency and corrects for packet loss that may occur on the WAN transport links.

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    In a recent survey by Zogby Analytics, 50% of people still prefer voice as their chosen method of contact with customer service. So, what does modern VoIP look like in the contact center? Complete our UCC Research Survey and claim your expert VoIP guide today. As an added bonus, you'll receive a copy of our CCNP Collaboration practice exam.

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    The Microsoft Teams Phone System powered by CallTower enables customers to bring their current voice servers into the Microsoft Cloud through Direct Routing. In this resource, learn about Microsoft Teams desk and conference phones and Microsoft team video conference and headset devices.

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    In this e-guide, read more about blockchain's potential beyond the supply chain, such as securing the internet of things and telco voice wholesaling.

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