You've requested...

Download this next:

26-page report: Unifying CX in retail

61% of surveyed consumers will pay more for products and services if they believe that they will receive a higher standard of customer service, according to research by Webex CPaaS Solutions.

So, how can retailers deliver a high standard of service for their customers? This 26-page report functions as a guide, exploring:

  • 4 important features of top-tier CX
  • A roadmap for conversational commerce
  • 7 ways to unify and connect customer experiences
  • And more

Dig into the report to access the insights in full.

These are also closely related to: "WebEx MeetMeNow"

  • How to use a public key and private key in digital signatures

    Ensuring authenticity of online communications is critical to conduct business. Learn how to use a public key and private key in digital signatures to manage electronic documents.

  • Enhancing airline performance and security with edge cloud

    The airline industry is rebounding, with record global air revenue miles. Yet, online booking challenges persist, including low conversion rates and cybersecurity threats.

    Airlines are adopting edge cloud CDNs like Fastly, integrated with AWS, to enhance their online services. Fastly's platform boosts website speed, security, and feature deployment flexibility. Benefits include:

    • Quicker content delivery
    • Robust web application firewall
    • Microservices and container support
    • And more

    Discover how Fastly and AWS can elevate performance, security, and productivity in the full case study infographic.

Find more content like what you just read:

  • Enhancing airline performance and security with edge cloud

    Discover how airlines are using an edge cloud strategy to enhance security, performance, and productivity. This case study infographic explores how Fastly and AWS enable airlines to improve the online booking experience and strengthen cybersecurity. Access the infographic to learn more.

    Download

  • Unlock insights on the state of messaging in the US

    Explore new research on the state of messaging in the US, revealing customer preferences and expectations for seamless digital experiences. Learn how to build trust, offer customer control, and provide channel choice to deliver humanized customer engagement. Read the full analyst report.

    Download

  • The difficulties of defending against web tracking

    This article in our Royal Holloway information security series introduces you to web tracking, provides an overview of how organisations track users and discusses a few of the difficulties you may face when trying to defend against tracking.

    Download

  • Web security: Important but often overlooked

    In this e-guide we take a look at the different approaches you can take in order to bolster your web security. We find out how to identify and address overlooked web security vulnerabilities, how security controls affect web security assessment results and why web opportunities must be met with appropriate security controls.

    Download

  • Secure Voting

    This report from WebRoots Democracy, a pressure group for e-voting, aims to answer the key questions surrounding online voting security and the potential e-voting systems.

    Download

  • 2022 UKI Media Consumption Study: Is digital fatigue overblown?

    In this infographic, we share insights on how digitally-fatigued IT professionals are when conducting buying research online, and how there is still a huge opportunity for marketers to engage IT buyers digitally.

    Download

  • Toughening up web and mobile application security

    In this e-guide, read more about the best practices for web application security, how to balance app innovation with app security, why API security needs to be part of your defence strategy, and what are the top tools to keep your applications safe, among other trends.

    Download

  • How personalized services can boost trust in banking and insurance

    Discover how leading banks and insurance companies use cloud-based communication solutions to personalize customer experiences, prevent fraud, enhance service, and build trust. Read the full case study to learn more.

    Download

  • CX & retail: Modernizing strategies for customer loyalty

    When 75% of consumers report that they prefer to use messaging channels for customer service over other alternatives, it’s critical for companies to prioritize conversational messaging to improve their customer engagement. However, it can be tough knowing where to begin. Dig into this guide to learn more.

    Download

  • Infographic: Zoom vs Teams vs Cisco

    While all video conferencing tools perform broadly similar tasks, there are certain differences between products and providers.Here we examine the Cisco, Microsoft, and Zoom platforms, highlight the unique features of each product, and explain how the products differ from one another.

    Download

  • Steering the Shift of Software Innovation

    What opportunities do the cloud and SaaS provide for software developers? Download this e-book to discover 8 of them and to learn about a partner that can help your software developers realize the benefits.

    Download

  • A path to smart, not just present, video conferencing

    As businesses plan a recovery from the effects of the Covid-19. Employees now expect employers to offer a modern approach to how/where they work. It won't be enough for businesses to get by with aging processes. Wherever staff are based, video conferencing will be pivotal

    Download

  • A Computer Weekly buyer's guide to customer and employee experience management

    Businesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels.

    Download

  • Master audio for video conferencing: IT provider’s guide

    Due to the rise of online and hybrid meetings, many organizations are continuing to seek out support from IT providers to meet their UC needs. However, some are still struggling to master the audio side of things. So, what are the most effective ways you can remedy these issues? Browse this article to learn more.

    Download

  • Computer Weekly – 28 February 2023: The race to net zero

    In this week's Computer Weekly, we examine the role of green tech in helping businesses contribute to the government's 2050 net-zero targets. We also talk to Spotify about the importance of open source for the music streaming service and how hybrid working is evolving as the post-pandemic workplace continues to change. Read the issue now.

    Download

  • Connectivity & security brought together under managed solutions partnership

    Facing the economic consequences of repeated workflow stoppages, this U.S. equipment manufacturer needed better remote oversight and control, with expanded connectivity and updated security features. Download this case study to learn how Spectrum Enterprise helped this equipment manager optimize their workflow.

    Download

  • Computer Weekly – 10 July 2018: Tackling the digital identity problem

    In this week's Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud. And we find out how AI could help improve IT service management. Read the issue now.

    Download

  • Why poor audio quality can lead to poor decision-making

    Despite the benefits of hybrid work, many organizations are struggling to maintain consistency with their audio quality during online meetings. So, how can companies optimize this tech, especially when 47% of companies agree that poor audio can potentially lead to poor decision-making? Tune into this podcast to learn more.

    Download

  • Analyst report: Network firewall landscape

    By 2026, Gartner predicts, more than 60% of businesses will have more than one type of firewall deployment. To help organizations select the network firewalls that can best meet their needs, this Gartner Magic Quadrant report overviews the market and vendors. Read on to compare 17 firewall providers.

    Download

  • 2022 Media Consumption Study: Is Digital Fatigue Overblown?

    In this TechTarget infographic, tap into insights regarding how digitally-fatigued IT professionals are when conducting buying research online, and how there is still a huge opportunity for marketers to engage IT buyers digitally.

    Download

  • The user experience impact of online government services

    In an attempt to better accommodate customer needs, government entities continue to migrate services online. But what roles does security play in the success of these initiatives? Tune into this webcast to see what experts have to say.

    Download

  • How to close UC compliance gaps

    A national, privately held defense contractor had previously leveraged Avaya on-prem PBX, Verizon PRIs and numerous collaboration and messaging tools (Teams, Slack, etc.) As many of these were disjointed, compliance risks arose. View this case study to learn how ARG helped this contractor aggregate tools and eliminate overlap.

    Download

  • How to deploy Microsoft Teams in the cloud

    In this case study, learn how one organization needed a partner that could allow them to easily scale the conferencing use case as well as support their longer-term migration strategy to Teams Voice in GCC. Save the case study here to explore the solution.

    Download

  • Computer Weekly - 26 April 2022: The latest salary trends for IT professionals

    In this week's Computer Weekly, the results of our annual salary survey show pay returning to pre-pandemic levels and work-life balance a growing consideration. As sustainability becomes a critical issue, we look at how datacentres can meet emissions targets. And we find out how IT leaders can help protect children online. Read the issue now.

    Download

  • Covid-19: An Infographic - 3 Immediate Actions for CIOs

    This infographic highlights the measures CIOs should be taking in the wake of COVID-19. Download now!

    Download

  • The key to more equitable meetings? Audio quality

    It’s clear that hybrid work is here to stay. This means that it’s critical for organizations to have the tools and strategies to conduct connected, collaborative, and equitable meetings from anywhere. Browse this guide to learn more.

    Download

  • Computer Weekly – 23 July 2019: How Apollo 11 influenced modern computing

    In this week's Computer Weekly, on the 50th anniversary of the Moon landings we look at the influence Apollo 11 had on modern hardware and software. Our latest buyer's guide examines data protection. And we find out how retailers with physical stores are using technology to respond to the rise of online shopping. Read the issue now.

    Download

  • Computer Weekly - 22 June 2021: A new three-year plan for digital government

    In this week's Computer Weekly, the new CEO of the Gov-ernment Digital Service, Tom Read, explains his three-year strategy for improving online public services. EU attempts to regulate AI are under fire – we examine the issues. And we find out how Bupa is turning to the cloud to deliver per-sonalised healthcare. Read the issue now.

    Download

  • How to maximize hybrid work through audio quality

    With so many organizations now operating with hybrid or remote teams, 38% of companies indicate that collaboration is a key driver for office redesign. However, this collaboration can’t happen without the proper chat and meeting tools, meeting that video and audio quality must be top-notch. Access this article to learn more.

    Download

  • The 4 types of Artificial Intelligence

    Nowadays, retail organizations can integrate their CMS and e-commerce platform to manage product catalogues and streamline the checkout process with product-specific content. In this infographic, we put together the top e-commerce platforms for the enterprise.

    Download

  • Why digital transformation can’t wait

    With customer behaviors changing faster than most organizations can handle, many are struggling to find the tools and strategies to keep up and provide their customers with stellar experiences. A centralized content hub and management system may be able to help. Browse this white paper to learn more.

    Download

  • Computer Weekly – 14 March 2017: UK digital strategy lacks vision and ambition

    In this week's Computer Weekly, we examine the UK government's new digital economy strategy and hear why critics labelled it unambitious and lacking imagination. The recent AWS cloud outage puts the spotlight on cloud and disaster recovery. And we look at the next generation of storage technology. Read the issue now.

    Download

  • Dispel 8 network myths and accelerate digital transformation

    This e-book dispels 8 common myths about networking in the digital era. It explores the importance of software-defined networks, the critical role of the network, and how security and AI can optimize infrastructure. Download the e-book to learn how to modernize your network for the digital age.

    Download

  • Alteon Stackable Web Switches 180 and ACEdirector Series

    The Alteon 180 and AD series provide an ideal solution for enterprises and service providers to maximize their network and server investment.

    Download

  • MicroScope – January 2021: Looking forward to the future

    In this issue of MicroScope, take a look at what the year ahead holds for the channel after a largely positive 2020. Also discover why IAM technology is so important for post-pandemic cloud computing, and what approaches are fundamental to finding business success

    Download

  • Case Study: High flying clouds - AWS bucks traditional business growth trends with help from the enterprise

    The Amazon Web Services (AWS) public cloud juggernaut continues to go from strength to strength from quarter to quarter, but what is fuelling its non-traditional revenue growth trends?

    Download

  • Discover AWS for Software Companies

    This e-book is designed for product managers at software companies who want to advance their product roadmap and create a future-proof solution. Read on to understand why software companies need to embrace the principles of cloud and software-as-a-service (SaaS) to achieve the agility required to drive the greatest customer experience.

    Download

  • Everything you need to know about online accounting software

    You don’t have to be an expert in cloud technology to talk about the benefits of an online accounting solution. Intuit has designed this guide to help you frame the cloud conversation, taking you step-by-step through the process, and familiarizing you with everything you need to know about online accounting software. Read on to learn more.

    Download

  • Threat management at an online gaming company: Case study

    For online gaming companies, network downtime can translate to major revenue loss. To avoid such an outcome, businesses must be able to defend against sophisticated DDoS attacks. In this case study, learn how one online gaming company boosted its security stance.

    Download

  • The definitive guide to creating security RFPs that get results

    In this e-book, discover the essential buyer’s guide to network security solutions, and the secrets to creating security RFPs that get results.

    Download

  • Computer Weekly - 14 December 2021: The rules for a safer internet

    In this week's Computer Weekly, as the government publishes the Online Safety Bill, we look at what the laws mean for internet services. A ransomware victim shares the insider story of the trauma of losing their corporate IT systems. And we ask, what happens when quantum computers get too powerful to verify their output? Read the issue now.

    Download

  • Security as a service for MSP peace of mind

    Download this portfolio to learn more about WatchGuard's managed security service solutions, which give MSPs peace of mind through better endpoint management and comprehensive protection across your entire service ecosystem.

    Download

  • Focus: Datacentre Uptime

    In this e-guide, we take a closer look at some high-profile datacentre outages of recent times and assess the toll they took on the companies involved, and look into what providers and consumers can do to protect themselves from downtime.

    Download

  • CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase

    Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result.

    Download

  • Fast-track your generative AI workloads into production

    Join leaders from Loka and Amazon Web Services (AWS) to hear about the latest innovations in generative AI strategy and deployment to help accelerate your organizational transformation.

    Download

  • Focus: Securing for the future

    2016 saw the rapid increase in the use of ransomware and a resurgence of distributed denial of service (DDoS) attacks using hijacked devices making up the internet of things (IoT) against a background of new and newly-reported breaches of personal information involving an ever-increasing number of online user accounts.

    Download

  • Defending web applications with web app firewalls (WAFs)

    Web application attacks are a leading cause of security incidents and data breaches, according to the Verizon Data Breach and Investigations report. This For Dummies e-book provides an overview of web application firewalls (WAFs), which can prevent attacks against your web applications. Read on to learn more.

    Download