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TDWI Report: Best Practices for Deploying Dashboards and Scorecards

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Analyst's take: IBM Cognos Express helps efficient adoption of BI and PM technology

In September, IBM Cognos launched IBM Cognos Express, which is an integrated BI and PM application designed specifically for small and midsized companies.  The application provides tools and functionality in areas that include reporting, analysis, dashboards, scorecards, planning, budgeting and forecasting.  The application’s functionality is available in three modules which can be purchased separately.

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    Digitalization has created more competition, but has also created tremendous opportunities to improve sales effectiveness.

    With more customer data points and engagement channels available than ever before, businesses can harness that data to give customers what they want are increasing sales and building a sustainable competitive advantage.

    In this white paper, discover how interaction analytics can make contact center operations more intelligent, and uncover the best practices needed to gain insight into your customers and drive sales.

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    This tool provides a single page scorecard for comparing vendors across 14 weighted factors. It generates an overall score for each vendor along with a risk assessment based on the weighting of the factors.

     

    (End-user organizations may use this tool to analyse technology decisions but the tool may not be redistributed or modified in any way. Please contact Nucleus Research client services for further information.)

     

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