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Journey towards Zero Defects: Challenges, Best Practices and Testing Models

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4 stages of CX maturity and how to measure it

Every brand falls into a defined CX maturity level.

As a long-standing provider of CX technology, Talkdesk, developed their own CX Maturity Model to help organizations understand their current maturity level, set a vision for their ideal future state and create a roadmap to get there.

Download this eBook to get started. You’ll learn:

  • The 4 stages of CX maturity and how to measure it
  • How to identify when it’s time to evolve
  • What happens to your business when it matures
  • How to get started assessing your CX maturity today

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