White Paper|16 May 2025

6 ways process automation can transform your IT department today

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IT process automation is transforming departments, offering efficiency gains across business functions. This white paper explores six key areas where automation delivers benefits:

· User Support: AI-powered self-service solutions achieving 75-80% deflection rates
· Document Automation: Streamlining data extraction with machine learning and AI
· Employee Onboarding: Expediting user provisioning and documentation
· Finance and HR: Accelerating processes through electronic routing
· Security: Improving incident response times
· User Feedback: Automating surveys for improvement

The future of automation will see AI integration, with agentic AI orchestrating complex processes in hyperautomation environments.

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